6/10 - Được
Stephanie
Đi cùng bạn đồng hành
11/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
The snorkeling was amazing. The property was clean. Overall had the feel of a hostel. Community. Lots of buffets. No AC in the rooms. Outdoor showers were kinda neat. Bring your bug spray.
Really frustrating experience for us. As soon as we got there they didn’t have our booking. This was rectified professionally and quickly. But over the next two days we went back and forth about how they said I hadn’t paid and I had already paid Expedia. At the end we got it figured out and things were handled professionally enough. The entire process was frustrating and time consuming. Then, we closed out our tab the morning of our checkout and it wasn’t till we were on the Yasawa flyer hours later that we got a call. They made a mistake and forgot to change us for other things we purchased. Can I read off my credit card information to them while I stand in a room of other travelers to settle my bill? Needless to say, I had been relieved to leave and was even more so after that phone call.
Additionally, I know the resort has no control of Mantas entering the channel allowing us to snorkel with them. But multiple times we went to the drive shop and had to ask so many questions to get somewhat conflicting and confusing information on how the process worked. For a resort known for Manta excursions, it was all very unclear.
Overall no one was terribly rude and the resort had events and was clean. If we go back to this area we will find another place to stay.
Stephanie
Lưu trú 3 đêm vào Tháng 5, 2024