Thank you for staying with us and sharing your feedback! I'm sorry to hear you were overall disappointed with your hotel room. We are glad to hear you enjoyed the waterpark and the water slides! Feel free to reach out to us if there's anything more we can do for you regarding your stay.

Thanks for staying with us. Feel free to reach out if you'd like to share details about your stay.

Thank you for the kind review!

Thanks for staying with us! We hope to see you back now that the waterpark, bar & grill, and arcade are open at 25% capacity!

Thank you so much for the kind review, Piya! I'm so glad to hear you enjoyed your room, the view of Lake Superior, and the helpfulness of our staff! We hope to welcome you back when our amenities are available to enjoy the full experience!

Thanks, Kim! Please reach out to us if you'd like to share details about your stay.

I'm sorry to hear you were disappointed with your stay, McKenzie. We do our best to communicate our credit card policy to our guests by including it in all booking confirmations and pre-arrival emails. This past year has certainly been difficult for our industry, resulting in budget-cuts and staff reduction, but that is no excuse for not meeting cleanliness expectations. In the future, please reach out to us immediately if there are any issues/concerns, our staff is always willing to resolve these right away. Feel free to reach out to us if there is anything else we can do for you.

Dear Valued Guest, Thank you for choosing our hotel and sharing your feedback. I'm so sorry to hear your room was uncomfortably far away from an exit during your stay. We always do our best to accommodate our guests' needs, so feel free to reach out to our staff in the future, and we'd be happy to find something closer for you. This past year has certainly been difficult for the hotel industry, resulting in budget-cuts and staff reduction. We are doing our absolute best to keep our guests and our staff safe during this difficult time, which does include removing high-touch surfaces. Our staff is always happy to offer suggestions for our favorite local restaurants and other things to do in the area! Please don't hesitate to reach out to our staff in the future with any questions/concerns, that's what we're here for! Feel free to reach out to us if there's anything else we can do for you.

Thanks, Richard!

Hi Brooke, I'm sorry to hear we didn't meet your expectations. You should be able to expect a clean and relaxing room, and when we fail to meet expectations, we are equally as disappointed. Please reach out to us if there is anything we can do for you at this point. In the future, our staff is willing to help and take care of any issues immediately if you let us know as they occur. Thank you for choosing us, and sharing your feedback.

Thanks for your review, Jeffery!

I am so sorry that you had a poor experience with us, Abdelkader. Please contact us if there is anything we can do for you.

Thanks for your feedback, Ryan. Please contact us if you'd like to share details about your stay.

Hi Mcurrent, I would like to sincerely apologize for the issues you encountered during your recent stay with us. You should be able to expect to stay in a clean room when you travel, especially during this pandemic. Please reach out to us if there is anything we can do to make it up to you.

Hi Samantha, Thank you for taking the time to review us and share your feedback. We appreciate you choosing to stay with us, and I sincerely apologize for the miscommunication about the waterpark. I will take your feedback into consideration while posting updates to be sure guests can easily find the information they need. Please reach out to us if there is anything else we can do for you.

Thanks for your feedback, Elizabeth. Please contact us if you would like to share details about your stay.

Thanks for staying with us! Please contact us if you would like to share details about your stay.

Thank you for staying with us and sharing your feedback. Though we can't control the noise from the freeway, we would be happy to get you on a higher floor next time! I'm happy to hear you enjoyed the hot tub and waterpark! Please reach out to us if there is anything else we can do for you.

Thanks for staying with us and sharing your feedback! Please contact us if you would like to share details about your stay.