Dear Kenny,I hope this message finds you well. First and foremost, I would like to extend our sincere apologies for the less than satisfactory experience you had during your recent stay at Sierra Hotel. Your feedback is incredibly important to us, and we are deeply sorry that we fell short of your expectations.We take all guest feedback seriously as it helps us identify areas that require improvement, and we are committed to addressing the issues you've raised in your review. I would like to assure you that your concerns have been shared with our management team, and we are taking immediate steps to rectify the issues you encountered.Cleanliness is of utmost importance to us, and we are reevaluating our housekeeping procedures to ensure that all guest rooms are thoroughly cleaned and maintained to the highest standards.Your feedback is invaluable to us, and it will help us make the necessary changes to improve our services and overall guest experience. I would like to extend a heartfelt invitation for you to return to Sierra Hotel in the future. We are committed to ensuring that your next visit will be nothing short of exceptional.Once again, I apologize for the inconvenience you experienced during your stay. Thank you for bringing these matters to our attention. We are determined to regain your trust and look forward to the opportunity to welcome you back as our valued guest.Warm regards,Sierra Hotel

Good morning, Thank you so much for your beautiful reviews to us. We are happy to serve you and we will continue are hospitality to serve are valued costumers.

Thank you for your good review.

We appreciate your review, we will do our best to improve. Thank youand we are sorry for the inconvenience

Thank you for your review Shawn. Looking forward to serve you again.

Thank you for your review Mikel. Looking forward on your next travel to Dumaguete and we would be happy to serve you again.

Thank you for making Sierra Hotel & Resort your home in Dumaguete. Till your next visit Sir.

Thank you for your feedback. Rest assured we will look into this matter.

Thanks for giving us 8 in your experience while staying at Sierra Hotel.

Thank you.

Hi Jocelyn, Sierra Hotel Team is happy with your review. We are glad that we make your stay with us within and beyond your expectations. Looking forward on serving you again on your next visit to Dumaguete. Liz

Hi! Thank you for sharing us your feedback and rate. We are delighted to know that you have enjoyed your stay here at the Sierra Hotel. Yes, we are training additional staffs in our front desk area, we're sorry for the inconvenience. Again, thank you for staying with us. Looking forward in your next stay.

We're glad you were happy with your stay with us! We are hoping to see you back again soon!

Hello, Thank you so much of your good reviews to us this is really appreciated we hope to see you again here in the future. God bless,

Thank you,

Hello, Thank you so much for your good review we really appreciated it. God bless

Hello, Thank you so much.... we hope to see you again in the future. God bless

This is really appreciated thank you so much for a good review to us we hope to see you again in the future.

Hello, Thank you, for your reviews this is really appreciated this really help us improved our service. We hope to see you again in the future.God bless

thank you, sir

Thank you for staying with us! Have a safe travel, sir! We are excited to see you back again soon, sir.

Good day! We're very sorry to hear this incident ma'am we will address this directly to our management but thank you for your reviews we really appreciate it can help us improved our service Again we're very sorry of what happened. Thank you,

Hello, thank you so much for staying with us its our pleasure to give our great service to you, hope to see you in the future god bless.

Sorry for your recent experience Sir, as stated with all of our promotion channels, Free Pick up at the Airport upon your arrival is available as is with most of the hotels in the Dumaguete area, but the return service, as with all of the hotels in the Dumaguete area, there is a cost for the return back to the Airport. We are currently upgraded all of our Shower heads to the 10" rain shower, so far we have 25 rooms with this new shower head installed. Please do reconsider the Sierra Hotel upon your return to Dumaguete and I will personally make sure your visit and stay is a enjoyable one of your deserved expectations. Thank you.