"The facilities and the building itself are a little outdated/old, but the staff do a great job in trying to maintain it. They really go above and beyond to help out their guests, even to the last minute. We forgot to schedule the shuttle to the airport on our last day but they were able to accommodate us (I didn’t catch the female guest services employee but she was very nice and helpful)! One of the male employees (Anh) was also very helpful on our first day - he gave us great directions about how to get to the big King Kong market, how to take the bus, which phone app to use to schedule the bus ride, which stores had the best exchange rate, etc. The breakfast buffet was very tasty as well, changed menus daily. I would suggest going a little early (around 7), otherwise it’s a little hard to get a seat. We would definitely come back again for another vacation!"