"The property is conveniently located on a beautiful beach. The front desk staff were polite, but don’t do anything beyond their job. The rooms needed to be upgraded with a better layout of the bathroom (toilet and shower) - “water closet”, with modern shower heads and toilets. Other than a water bottle and shopping bag, there weren’t any amenities in the room (no hand soaps, no lotions…nothing extra). You can see the rusting doors and air conditioner system is a guess of what temperature it is on… you’ve got to play around with it to achieve a comfortable temperature.
Overall, the staff is friendly and polite. However, as the visitor/guest, you have to know what questions to ask because no one is readily giving out information.
The general breakfast, lunch and dinner buffet was mediocre at best… although the specialty restaurants were superior.
Probably will pick a different resort to try next time (for my 7th visit to this beautiful island)"
"Overall the stay was good but not worth $2500 for premium king room. We got fresh towels here and there but the floors were never mopped and never got a new bath mat the whole time we were there so we used towels. The WiFi went out on a Monday and wasn’t back on until Thursday. Poole were nice and clean but they don’t open until 10am. A little late in my opinion. Their check in and check out should be separated and have their own desks as getting in and out takes a while. Air conditioning and room was nice. Ice machine on the 2nd floor where we were was broke 5 out of the 7 days we were there and we had told them a couple times. The time we went was May beginning June there were a lot of people from Argentina and Europe there so the DJs and bands catered to their music the whole time. We spent most of our time exploring the island and over at LaCabana where there were more amenities and the music was better at night. I was asked a review so I am just giving all of my thoughts"
"The Murphy bed was uncomfortable it caused back ache pains. The airco in the living room wasn't working it ws hot we called maintenance he tried however it was not fixable in the night he said we had to wait until morning and we were already schedules to check out so that did not go well from the first night we encounter hot living room we thought it would be cool by evening and it wss too late to call to fix it. The tv had another issue the eminence person was abke ti fix that. The building ws very hard fo find there should be cleared signs to locate the room"
"Really great property. Sea shore front, with extremely convenient access to the city center. The staff were amazing and went over and beyond to make us feel welcomed and comfortable."
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