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"The room was cleaned, it is a small hotel "

"I was given a key to an already occupied room, there were ants in my sink, human hair on the sink and bed. "

"Hot tub didn’t work….which was extra and initially had no hot water."

"This was our second time staying at Casa Nima by Lumina, and it certainly won’t be our last. There’s something truly special about this place, it offers such a peaceful, relaxing environment that makes it easy to unwind from the moment you arrive. The location is absolutely perfect, making everything convenient while still feeling like a quiet retreat. The property itself is incredibly tasteful, and the apartments are beautifully decorated with great attention to detail. It really feels like a little paradise, and we’re already looking forward to coming back again."

"yes"

"Clean room, nice pool, good breakfast, AC works well, great location on the beach and nice staff. They place is quite dated though. No mini-fridge, poor wifi, poor hot water."

"The only drawback was a/c leak in bathroom. Technician had to cut open ceiling for repair and it was still leaking after he supposedly "repaired" it. Other than the leak when the a/c was on and capturing the puddle with a waste basket, the condo was fairly priced and accurate."

"Yes"

"Firstly, I rarely review any business good or bad, but Hotel Palmas de Cortez was simply appalling. When checking in, the woman at the front desk would only cut us one key card for the room for 3 people. She said come back tomorrow if you want more. She was incredibly rude. When we got to the room, it was a dump. We had a Presidential suite and it was anything but! It was so run down and disgusting we went back to the front desk and asked for another room. We were subsequently shown room that was covered in more dust, had dead insects on the window sills, stunk of mold and didn't look as if it had been cleaned in months! We eventually stayed in the original room as we had no choice. We went out and bought cleaning products from the local supermarket and cleaned the room ourselves to where it was livable. Housekeeping only made the bed and folded the used towels. I deliberately left dust on one of the sofa arms to see if housekeeping would wipe it off during the 6 nights we were there - it was not! The overall hotel is tired and desperately in need of a facelift and someone who cares about the property. The restaurants on site were terrible however the staff at least were pleasant and helpful. The pool bar doesn't serve food - you have to get takeout! The gym was disgracefully filthy - couldn't use it! We've stayed at many properties in Mexico, some good, some bad, but nothing like this! The website portrays the hotel as something entirely different to reality. Stay away!"