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"Everything was wonderful beautiful resort"

"The beach is the only thing that was 5 stars. The room-the bathroom ceiling and toilet leaked. (Maintenance came but leak didn’t get fixed). I shut the water off to the toilet at night to sleep. The bed was hard. The speakers at the pool were so loud that we never used the pool. We also couldn’t take a nap because of the noise in the room. The food was good enough. We stayed 7 days and were looking forward to our bed to be able to sleep. Not a relaxing vacation."

"amazing staff, clean rooms & food there is amazing!"

"Poor Entertainment.week day almost nothing. So evening time was not exciting just boring.but other than that everything was great "

"Clean room, great amenities, friendly and inviting staff"

"My husband and I stayed for 4 nights in April 2026 and we will not be going back. Although the property and beach is beautiful, the staff was not friendly AT ALL. They were rude, not timely, and seemed bothered for being there... especially if we requested something. Additionally, it was so hard for us to get any dinner reservations on their app so we were stuck with either the buffet or having to fight with the restaurant hostess and manager to give us a table when we saw the restaurants were more than half empty. The only good restaurant experience we had was at the Mexican restaurant where the food was good and the staff was actually pleasant and happy to be there. A true shame as the resort itself was beautiful."

"Food was not seasoned and not as hot as I expected. Rooms needed updating. Cleaning lady was very rude the first day because I asked for a wash cloth. My refrigerator was leaking the first night. AC was cut at 22 so it feels humid and you feel hot. Would not recommend this hotel. The waiters and bartender was great!! That the only part. Jose is the best bartender. "

"I had an amazing experience at RIU Hotels & Resorts! From the moment I arrived, everything exceeded my expectations. The food was consistently good with plenty of options to choose from, and every meal felt fresh and satisfying. Being an Elite Club member truly made the trip even more special. The added perks, exclusive access, and elevated service made me feel valued and well taken care of throughout my stay. The staff was friendly, attentive, and always ready to help, which made the entire experience smooth and enjoyable. Overall, it was a relaxing and memorable getaway, and I’m already looking forward to my next visit. Highly recommend!"

"Our stay at Hard Rock Hotel & Casino Punta Cana was absolutely incredible! From the moment we arrived, everything exceeded our expectations. The resort is stunning, beautifully maintained, and offers an amazing balance of luxury, comfort, and fun. The staff were exceptional—friendly, attentive, and always willing to go above and beyond to make our stay memorable. The rooms were spacious, spotless, and very comfortable. The food was outstanding, with a wide variety of delicious options at every restaurant. There was truly something for everyone. The entertainment, pools, beach, and overall atmosphere were top-notch. Whether relaxing by the ocean, enjoying the amenities, or experiencing the vibrant nightlife, every moment was unforgettable. This resort truly knows how to provide a world-class vacation experience. We highly recommend Hard Rock Hotel & Casino Punta Cana to anyone looking for an exceptional getaway. We cannot wait to return!"