"I called to confirm with the property that my reservation was canceled. I spoke with Expedia who shared they would reach out but I wanted to be safe and follow up. I spoke with Barbra, who was amazing. Actually someone who should be running the place after my experience. She advised I call in the morning and speak with Mike or Kim - the managers on site. Unfortunately she wasn’t familiar with policy as she’s new and still in training. I called the next morning to connected with Kim. I explained that my dad had passed away and I needed to cancel my reservation. She shared that unfortunately my boyfriend called prior so she isn’t able to cancel it. We would be charged for 1 night. I was later not only charged for the first night, I was also separately charged (authorization request from Kim’s processing) in the amount of the full stay ($465+). I called to address this matter and Kim claimed I wasn’t charged. What Kim doesn’t know is they both me and my boyfriend have experience as managers in hospitality. She certainly didn’t have to authorized the card on file for the full amount of the stay since we had not checked in AND considering occupancy she wouldn’t have an issue booking the room at a prime rate even for a walk in. I would like for this experience to encourage a reward or recognition for an employee like Barbra and training and development for Kim. Thanks in advance."
"Cleaning staff is quite noisy. Breakfast should be served at a more reasonable time, perhaps between 7 and 10 a.m., instead of the current 6 to 9 a.m. The folding bed is outdated and uncomfortable, and the springs are felt. Instead of providing numerous shampoo and conditioner bottles, consider offering lotion bottles as well. Additionally, the air conditioner does not blow cold air."
"Breakfast is better than normal motel fare. Rooms are good, pool was good, and location of right next to main street but quiet. However, no room cleaning, our hvac unit we in a sorry state of affairs and sofa bed and roll away bed were very uncomfortable."
"Scammed out of hard earned money. The clerk claimed to not have my reservation even though everything was confirmed and she tried to double to cost. I rejected the offer. Still haven’t received a refund for the reservation they supposedly didn’t receive. Seems pretty fishy to me."
Yes, there are holiday rentals close to the most popular sights in East Concord, or you can select a more secluded option if you're looking for a relaxing stay.
What’s there to see and do in East Concord?
Explore the area and family-friendly sights such as Explore and More Children's Museum, or get out into nature at a spot like Eternal Flame Falls. Highmark Stadium and Kissing Bridge Ski Resort are a couple of places you'll find in the wider area.
What’s a holiday rental in East Concord like?
Holiday rentals are private properties where you can stay for a few weeks, or just a few days, in East Concord. Holiday rentals offer extras like laundry facilities and kitchens so you'll feel just like you're at home. If you're concerned about cleanliness, a holiday rental can offer a sense of security away from public hotel lifts and busy reception areas while still allowing you to travel. You'll also get more space in a holiday rental than in a standard hotel, which is another reason why a holiday rental is a great option for a small group gathering.
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