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"Everything was amazing but there is a disconnect between the front desk and management. I ordered a few things for the room before it was ready. Champagne"

"Location! Location! Location! Great hotel great staff! We will be back! One area would be to upgrade the washrooms in rooms but minor "

"perfectly clean room , great friendly staff very helpful and welcoming especially safe breakers ! perfect location, very central, next to main station Penn and the subway, walking distance to maceys and Times Square. I highly recommend deli olyno for breakfast 5 minutes walk lots healthy options. Great hotel, great staff we will return ."

"Exceptional customer service in the heart of Times Square!"

"The hotel is in the heart of Time Square. And it feels like you in a Paradise island. Good food and drinks. The staff very friendly and professional. The rooftop Amazing! I recommend this hotel 💯"

"Great location, clean accommodations and helpful staff. Will stay there again!"

"Great location.Clean rooms "

"Only 1 elevator operated during breakfast times. The one elevator never came. They have 6 elevators and they worked at 11am for checking out. They could also use more sitting area in the lobby area. Everything is was great."

"Not clean at all. The property is not in good condition and not worth the high price"