"The room needed more thorough cleaning dusty picture rails, skirting boards, bathroom door. Wooden bench dressing table seat dirty needed wiping, doors and wardrobes had dirty black hand marks on. Main stair rails dirty in parts on the white posts could be vusibly seen. Mirror light switch reported in ensuite bathroom, as it wasn't secured on light, and kept slipping off and not connecting properly. Kettle in bedroom reported as lid slightly warped, when pouring boiling water out it leaked from the warped lid as well as the spout! Nothing done whilst there. Mattress protector on bed had black bobbly bits stuck all over it which could be felt through sheet. Suggest old tatty protectors like this need throwing out.
As a guest I was horrified to find on day 4 that my own personal new towels which I kept away from the bathroom were removed from my bedroom. The staff members said they would replace them with two new ones when my vacation finished, but sadly I was offered older more worn towels. Which I did not accept or take. Very disappointed by this.
On the positive Good breakfast, polite friendly staff, very comfy beds would go again but armed with antibacterial wipes to clean the black hand marks off, that were on the wardrobe doors, bathroom door and the door handles and knobs."
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