Search Hotels Near East Polk Street Park, Baton Rouge

"Had a problem with the staff after being checked in almost two hours after the check in time. I was sent to the wrong room and was forced to move to another room. When I went to the front desk to request the phone number to register a complaint with the senior leadership, the person at the front desk refused to provide the number and insisted that she had no responsibility for the mixup and it was my fault that I did not hear her as I entered the elevator. No one was sent to the inform me of the mixup until we were in the room and had started unpacking. That attitude persisted from her during our entire stay. Great location, very historical, the staff needs an attitude adjustment. I worked as a District Manager in a retail grocery chain with over 3,000 associates working in my area. I always told the Team that “We are in the Customer Service Business, we just happen to sell food. The clerk behind your desk did not deliver that service."

"Clean rooms great bar and breakfast "

"all good"

"great stay"

"Breakfast was very limited, room was not fresh and very worn. "

"Staff was so sweet all of them!! Room was very clean!"

"The property was very nice and clean and quiet and it was a good selection"

"The staff was excellent, the room nice and clean. The breakfast buffet was a little pricey but the the food was delicious."

"Excellent attentive staff and facilities!. Been downtown, most restaurants and bars close after dark, not much choice in dining!"