2/10 - Tồi
John
06/08/2025
Both beds were disgustingly dirty. One had dried on blood and the other one was full of hair and dirty sheets, could tell had been slept on. I notified front desk and received nothing but rudeness and was told nothing could be done until the morning. The one elevator was broken and the other one would take 10-15 minutes to come to the called floor. Unable to use stairs to go up as they’re locked and have to have staff escort. The restaurant was no better. I received a glass that clearly had a red lipstick stain on it, so had not been washed properly; food was okay. The second day, I got back to my room and no housekeeping hadn’t attended to it and being told that it was in the computer from night prior. Spoke with front desk again and this time spoke with a manager and he indicated that it would be taken care of. At 12:30am, I received new bedding. Also the keys were deactivated daily but no one told anyone this and we had to find out the hard way, when we couldn’t get back into the room. This happened with every guest staying here. I was one of many that booked into this hotel for an event and out of this, no one from our group will be going back to this hotel next year. Stay away!




John
Lưu trú 2 đêm vào Tháng 8, 2025