Khách sạn El Carmen

"Only reason I say 4 stars is because there happened to be a company that rented the complex. The music was was very loud at all times of the day and late night. Also the alcohol consumption got a bit out of had. Otherwise, the service was extremely good, friendly and great breakfast. The location is extremely secluded. "

"The location of the property is found via a very rough dirt road. When we arrived, the place literally looked abandoned. The surrounding grounds were so unkept, it looked like it hadn't received maintenance in years. We were the only guests in 2 days. Many issues: 1 staff member, no restaurant available, no wifi in room, pool deck and terrace deck were unsafe with twisted rotten boards with screws and nails popping out everywhere, no security, no spa, sauna and hottub extra $$ to use, no in...

"The doors were closed when we arrived and there was no signs or anything that you had to go around (they don't think?). Lucky the bar in the same building guided me to the other entrance. Same thing regarding elevators to rooms and elevators to parking, NO SIGNS. The worst is the parking garage, dark, no SIGNs at all. You see "Salida" but not arrow on what direction. We almost crash head on with another car that was going down the ramp when we were going up the ramp. We waste so much time trying...

"La atencion excelente y muy buena voluntad para resolver problemas propios de las circunstancias de la pandemia"

"A good cabin in the mountains with very good hiking etc nearby. It was a bit hard to find as the address in the Hotels.com is inaccurate and the sign was missing. The cabin has good space for 6 with good kitchen and living spaces. In general all looked clean but please change the bathroom and some room floormats! There was very good communication with the owner Christobal after we got there!"

"Poor communication, the property has damaged doors, broken floor tiles and filthy stained couches. No towels you have to rent them per day and nowhere did it say on the booking that you had to pay for them. It’s a real shame as it has lots of potential but poorly kept and not very well managed. With has issues with gas not working and power going out only at our property for over 6 hours. The only saving grace is that the wood heater worked really well and there was enough wood to use. "