2/10 - Tồi
Miranda
Đi cùng gia đình
07/08/2025
The room was dirty. Floors sticky and made my socks black. Sucked it up and stayed anyways. Got woken up at 3am from a fire alarm. No staff member was there to apologize for getting woken up or to tell us that there wasn’t a fire. I still don’t know why it went off. We all went back into the hotel 30 minutes later. The next morning I found 2 roaches crawling in the wall and one on the bathroom counter. I went downstairs and said I do not want to stay another night but I’ll pay for this night. She said no I’m not canceling your payment for tonight and not giving you an early checkout. She gave me another room. I walk into the other room and there is hair on the bed and a FAKE NAIL on the floor. The bathtub is leaking and the trash was not taken out. I went back downstairs and said I’m not staying in there and she stated I’d get refunded for that night and I left that day. I did put in a formal complaint with the company. I have yet to receive a refund for the $70 from the night I did not stay.
Miranda
Lưu trú 2 đêm vào Tháng 7, 2025