Nệm có lớp đệm bông, bàn, màn/rèm cản sáng, bàn ủi/dụng cụ ủi quần áo

Nhận xét về Comfort Suites Elgin

2.5 out of 5
Comfort Suites Elgin
2480 Bushwood Drive, Elgin, IL

Nhận xét

8,2

Rất tốt

Đánh giá 10 - Xuất sắc. 459/973 nhận xét" "
Đánh giá 8 - Tốt. 285/973 nhận xét" "
Đánh giá 6 - Được. 108/973 nhận xét" "
Đánh giá 4 - Kém. 67/973 nhận xét" "
Đánh giá 2 - Tồi. 54/973 nhận xét" "

8,6/10

Sạch sẽ

8,6/10

Nhân viên & dịch vụ

7,6/10

Tiện nghi, dịch vụ

8,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,6/10

Thân thiện với môi trường

Nhận xét

2/10 - Tồi

Susan

Đi cùng gia đình và trẻ nhỏ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We wanted a hotel with a pool. The pool was under maintenance. We entered the elevator to get to our room and it was filthy: food, dirt and who knows what else! Our bathroom had no washcloths or hand towels. The front panel of the vanity was off and leaning against the bathroom wall exposing the pipes under the sink. The toilet paper holder was installed backwards so every time the toilet paper was used the roll fell on the floor. The shower curtain was too short which caused the floor to flood when you took a shower. The tub plug leaked and I had to keep running the water to keep the tub filled with water. I had to go under the vanity to retrieve a bath toy and found a panty liner wrapped in toilet paper that was obviously there from previous guests - disgusting! The sofa bed was like sleeping on springs and there was debri and crumbs under the sofa. There was no bedding supplied for the sofa bed. I believe only one ice machine in the hotel worked. The laundry area also had out of order on machines. Fixing and maintaining equipment did not seem to be a priority. Staff were unwelcoming and seemed put off when asked for items that should have been supplied before our arrival. Terrible stay and we will not return.
Lưu trú 2 đêm vào Tháng 4, 2024
Manager trả lời vào 25/04/2024
Hello Susan, We apologize for the inconveniences you encountered during your stay. We value your feedback and will be sure to share your comments with the relevant teams for review. Our aim is always to provide a comfortable experience for our guests, and we regret that we fell short on this occasion. Your concerns will be addressed appropriately to enhance the quality of our services.

8/10 - Tốt

Matt

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 4 đêm vào Tháng 4, 2024
Manager trả lời vào 15/04/2024
Hello Matt, We appreciate you choosing our hotel for your stay. Feel free to contact us directly if you would like to share any feedback that could help improve future experiences for our guests.

4/10 - Kém

Anthony

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
They never cleaned the room in a six day stay. Old food was in the hallway for all six days.
Lưu trú 5 đêm vào Tháng 4, 2024
Manager trả lời vào 11/04/2024
Hello Anthony, We apologize for any inconvenience this may have caused during your stay. Your feedback will be shared with our housekeeping team to ensure such oversights are addressed moving forward. Should you wish to discuss your experience further, please contact our management team directly for assistance with your concerns.

10/10 - Xuất sắc

ERIC

Lưu trú 4 đêm vào Tháng 3, 2024
Manager trả lời vào 26/04/2024
Hello ERIC,We are thrilled to hear that you had an excellent experience at our hotel! If you have any further comments or suggestions, please feel free to reach out to us. We look forward to welcoming you back soon!

10/10 - Xuất sắc

Lamar

Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 20/04/2024
Hello Lamar,Thank you for choosing to stay with us! We are delighted to hear that you enjoyed your experience at our hotel. If you have any further feedback to share, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 - Xuất sắc

Esveyde

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Cleanliness
Lưu trú 2 đêm vào Tháng 3, 2024
Manager trả lời vào 24/03/2024
Hello Esveyde,We appreciate your feedback on cleanliness and will inform our housekeeping team for further improvement. Please feel free to reach out to our management for any additional concerns or feedback.

6/10 - Được

Maria

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Everything was good except that the pool was on maintenance thats the real reason i picked this hotel
Lưu trú 2 đêm vào Tháng 3, 2024
Manager trả lời vào 22/03/2024
Hello Maria, We apologize for any inconvenience caused by the pool maintenance. We recommend contacting our management for further assistance with your concerns regarding this matter.

10/10 - Xuất sắc

Melissa

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great rooms
Manager trả lời vào 07/03/2024
Hello Melissa,We are delighted to hear that you enjoyed our rooms during your stay. Your satisfaction is very important to us, and we appreciate your positive feedback. We hope to have the pleasure of hosting you again soon.

6/10 - Được

BETTINA J

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
None of the ice machines worked and were leaking. Mold was starting to grow on the wall and there was an awful smell. I talked with front desk about no lights in the parking lot on our arrival and that was never fixed.
Lưu trú 2 đêm vào Tháng 2, 2024
Manager trả lời vào 29/02/2024
Hello BETTINA J, We apologize for the inconveniences you experienced during your stay. Our team takes all feedback seriously and will address these issues promptly to ensure a more comfortable experience for our future guests. Thank you for bringing this to our attention.

10/10 - Xuất sắc

Hannah

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent stay! Will return.
Lưu trú 9 đêm vào Tháng 2, 2024
Manager trả lời vào 29/02/2024
Hello Hannah,We are delighted to hear about your wonderful experience with us and look forward to welcoming you back in the future for another fantastic stay at our hotel.

10/10 - Xuất sắc

David

Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 22/03/2024
Hello David,We are delighted to hear you had a wonderful stay with us! Please do not hesitate to reach out if you have any further comments or need assistance in the future.

10/10 - Xuất sắc

Faten

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Grata and welcoming representatives. Fast and easy check in. Didn’t care for the breakfast too much. It wasn’t what I’m used for breakfast options
Lưu trú 2 đêm vào Tháng 2, 2024
Manager trả lời vào 20/02/2024
Hello Faten,We're delighted you found our representatives welcoming and enjoyed the fast check-in process. Your feedback on the breakfast options is duly noted for future improvements. We appreciate your insights to enhance our guests' experiences.

10/10 - Xuất sắc

Vickie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Comfortable at comfort suites
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 13/02/2024
Hello Vickie,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Our team strives to provide exceptional service and ensure that all our guests have a memorable stay. We hope to welcome you back soon for another fantastic stay.

10/10 - Xuất sắc

Michael

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 09/02/2024
Hello Michael,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had such a great experience with us. If you have any further feedback or if there is anything else we can do for you, please don't hesitate to reach out. We hope to welcome you back in the future.

4/10 - Kém

Stewart

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ
Room did not have hot water called front desk and they never got back to me with any solution to the issue
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 07/02/2024
Hello Stewart, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the lack of hot water in your room. Our team strives to address guest concerns promptly, and we regret that we did not meet your expectations in this instance. Please know that we have notified the appropriate department to ensure this is properly addressed.

10/10 - Xuất sắc

Amber

Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 06/02/2024
Hello Amber,We are delighted to hear that you had an excellent experience during your stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to have the pleasure of welcoming you back soon.

10/10 - Xuất sắc

Sheryl

Nice surprise!
Exceeded expectations. Clean and well appointed. Everything we needed for a comfortable over-night stay. Great location. Staff was very attentive and accommodating. Recommend.
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 01/02/2024
Hello Sheryl,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that we exceeded your expectations with our clean and well-appointed rooms. Our team prides themselves on providing attentive and accommodating service to ensure a comfortable stay. Thank you for recommending us, and we look forward to welcoming you back in the future.

10/10 - Xuất sắc

Richard

Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 09/02/2024
Hello Richard, We are glad to hear that you had a great experience with us. Thank you for staying with us. We look forward to welcoming you back in the future.

10/10 - Xuất sắc

Thomas

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 13/01/2024
Hello Thomas,We are thrilled to hear that you had such a fantastic experience during your stay with us! We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the future. Please feel free to reach out to us if there is anything else we can assist you with.

4/10 - Kém

Rufino

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The tub don’t have hot water for take shower is was super cool I Turn the water on the tub never come out hot water I take shower with cool water I was not happy about
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 31/12/2023
Hello Rufino,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the hot water in the tub during your stay. Our team will look into this matter to ensure that it doesn't happen in the future. We appreciate you bringing this to our attention.

4/10 - Kém

suzanne

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi, dịch vụ
Accessible room was very uncomfortable. Beds way too low. Desk chair was not made for a person with leg issues. No chair in the shower.
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 28/12/2023
Hello suzanne,We apologize for any inconvenience you experienced during your stay. Our team strives to provide comfortable accommodations for all guests. If you have any specific accessibility requirements, we recommend contacting our front desk in advance, so that we can ensure your needs are met. We appreciate your feedback as it helps us improve our services.

2/10 - Tồi

Jessica

Lưu trú 2 đêm vào Tháng 12, 2023
Manager trả lời vào 30/12/2023
Hello Jessica, We're sorry to hear that your stay with us wasn't up to your expectations. We would appreciate it if you could contact our hotel directly to share any feedback you may have regarding your experience. We value your input and would like the opportunity to make improvements for future guests.

10/10 - Xuất sắc

Carol

Đi cùng bạn đồng hành
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Front desk staff very friendly and helpful. Always ready with towels or utensils when needed. Even over the holiday was a peaceful stay.
Lưu trú 4 đêm vào Tháng 12, 2023
Manager trả lời vào 28/12/2023
Hello Carol,Thank you for your wonderful feedback! We take pride in providing friendly and helpful service to our guests. It's great to hear that our front desk staff was attentive and efficient. We're delighted to know that your stay with us was peaceful, even during the holiday season. We look forward to welcoming you back in the future.

10/10 - Xuất sắc

Ricardo

Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 17/01/2024
Hello Ricardo,Thank you for staying with us! We are thrilled to hear that you had a fantastic experience at our hotel. We're continually striving to provide exceptional service and a comfortable stay for all our guests. If you have any other comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

10/10 - Xuất sắc

Thomas

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 25/12/2023
Hello Thomas,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a fantastic experience with us. We hope to welcome you back in the future!

10/10 - Xuất sắc

Kimberly

Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 13/01/2024
Hello Kimberly,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We strive to provide excellent service and it's great to know that we met your expectations. If you have any further feedback or suggestions, please feel free to reach out to us. We hope to welcome you back in the future!

6/10 - Được

Cynthia

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
The room had been recently updated and we were initially pleased until we discovered my sister’s room next door was in the process of being renovated. She was given a room not too far from ours and we were satisfied until we began smelling fumes from the sealer being used on the room next door at around 6 pm. The smell was so strong I had to put a towel under the door and open the window a crack to help keep the smell out of the room. I called the front desk and they came up and asked the contractor to stop for the night. We heard raised voices when this happened and my husband said he could tell by the contractor’s body language as he was leaving that he was not happy about having to stop. The renovations continued the two evenings we stayed and the fumes were present the whole time.
Manager trả lời vào 23/12/2023
Hello Cynthia, Thank you for sharing your feedback with us. We apologize for the inconvenience you and your sister experienced due to the ongoing renovations. Our team strives to ensure a comfortable stay for all our guests, and we understand that the strong smell of the sealer disrupted your experience. We appreciate your patience in reaching out to the front desk, and we will address this matter with our contractors to prevent similar occurrences in the future. We hope you will give us another chance to provide you with a more pleasant stay.

2/10 - Tồi

Thomas

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There was urine on toilet when we checked in and hairs all over the bathroom. I wqs not able to bring my wife breakfast to the room while she was getting ready, the front desk yelled at me. There was no hot water for me on 4 of 5 mornings. Housekeeping only came once in 5 days and we had to ask for it, other than when housekeeping pounded on our door twoce loudly when we had the do not disturb sign out 20 mins before checkout
Manager trả lời vào 23/12/2023
Hello Thomas, Thank you for sharing your feedback regarding your recent stay. We apologize for the inconveniences you encountered during your visit. We strive to maintain high cleanliness standards, and we regret to learn about the issues in your room. We appreciate your feedback about the breakfast situation and customer service at the front desk. Our team will review your comments and take appropriate measures to improve our service. We apologize for the inconvenience caused by the hot water and housekeeping concerns. We value your patronage and hope to have another opportunity to provide you with a more enjoyable stay in the future.

10/10 - Xuất sắc

Anna

Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 21/12/2023
Hello Anna,Thank you for choosing to stay at our hotel! We are delighted to hear that you had an excellent experience during your stay. Should you have any additional feedback or if there is anything else we can do to make your future visits even more enjoyable, please do not hesitate to reach out to us directly. We look forward to welcoming you back soon.

8/10 - Tốt

Walter

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The only reason its not getting 5 stars from me is because the breakfast was pretty bad. That is litterally the only thing i could complain about. I would definitely stay again.
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 13/12/2023
Hello Walter, Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your positive remarks about your overall experience at our hotel. We apologize if the breakfast did not meet your expectations, and we will take note of your comments for future improvements. We hope to welcome you back again in the future for another enjoyable stay.

8/10 - Tốt

Sandy

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was very friendly and room was clean and fresh
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 13/12/2023
Hello Sandy, Thank you for your kind words about our friendly staff and clean rooms. We appreciate your positive feedback and are glad you had a fresh and enjoyable stay with us. We look forward to welcoming you back in the future for another excellent experience.

10/10 - Xuất sắc

Farrukhbek

Lưu trú 2 đêm vào Tháng 12, 2023
Manager trả lời vào 14/12/2023
Hello Farrukhbek,We are delighted to hear that you had an excellent stay with us! We appreciate you choosing our hotel and we hope to welcome you back in the future. If you have any further suggestions or feedback, please feel free to reach out to us directly. We value your input.

10/10 - Xuất sắc

Rustam

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good
Lưu trú 4 đêm vào Tháng 12, 2023
Manager trả lời vào 10/12/2023
Hello Rustam,After reviewing your feedback, we appreciate your time in sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. We value your input and will take it into consideration for future improvements. If there is anything else we can assist you with, please feel free to reach out to us directly.

2/10 - Tồi

Gary

Lưu trú 3 đêm vào Tháng 11, 2023
Manager trả lời vào 07/12/2023
Hello Gary, We're sorry to hear that you didn't have a positive experience during your stay. We value all guest feedback and encourage you to reach out to us directly with any specific concerns or issues you may have encountered. We would appreciate the opportunity to address them and make things right.

10/10 - Xuất sắc

Karina

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean hotel and nice staff
Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 30/11/2023
Hello Karina,Thank you for your kind words about our hotel. We take pride in maintaining a clean environment and providing excellent service. We're glad to hear that our staff made a positive impression on your stay. Your feedback is greatly valued and we hope to welcome you back in the future for another enjoyable experience.

8/10 - Tốt

Soledad

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 12/11/2023
Hello Soledad,Thank you for taking the time to review your recent stay with us. We appreciate your feedback and apologize for any inconvenience you may have experienced. We value your input and will address your concerns with our team to ensure a better experience for future guests.

6/10 - Được

Ann

Lưu trú 2 đêm vào Tháng 10, 2023
Manager trả lời vào 25/11/2023
Hello Ann,We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns about your experience, we encourage you to reach out to us directly so we can address them accordingly. Thank you for your support.

8/10 - Tốt

Mary

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was helpful. Very friendly. Breakfast was decent. Kind of bare bones in the Bathroom but otherwise okay.
Lưu trú 2 đêm vào Tháng 10, 2023
Manager trả lời vào 03/11/2023
Hello Mary,Thank you for your feedback. We are glad to hear that our staff provided helpful and friendly service, and that you enjoyed the breakfast. We appreciate your comment on the bathroom and will take it into consideration for future improvements. We hope to welcome you back in the future for another pleasant stay.

10/10 - Xuất sắc

Joey E

Lưu trú 3 đêm vào Tháng 10, 2023
Manager trả lời vào 21/11/2023
Hello Joey E,Thank you for leaving a perfect rating for our hotel! We are thrilled to hear that you had an enjoyable stay with us. If there is anything else we can assist you with in the future, please do not hesitate to reach out to us. We hope to welcome you back again soon for another wonderful experience.

10/10 - Xuất sắc

andrenetta

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 25/10/2023
Hello andrenetta,Thank you so much for your exceptional rating! We're thrilled to have exceeded your expectations and we look forward to welcoming you back soon.

10/10 - Xuất sắc

Elise

Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 12/11/2023
Hello Elise,Thank you for taking the time to share your positive experience at our hotel! We're thrilled to hear that you had a great stay with us. We strive to provide exceptional service and it's wonderful to know that we met your expectations. Should you have any future travel plans, we would love to welcome you back for another fantastic stay.

10/10 - Xuất sắc

Vanessa

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 18/10/2023
Hello Vanessa,Thank you for your excellent rating! We are delighted to hear that you had a great experience with us. We hope to welcome you back soon!

8/10 - Tốt

Antonio

Đi theo nhóm, Đi cùng gia đình
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Renovation was nicely done.
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 18/10/2023
Hi Antonio,Thank you for sharing this review, and glad that the renovation we did has been appreciated. We welcome you to visit us again anytime!

8/10 - Tốt

Christian

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 10, 2023
Manager trả lời vào 10/10/2023
Hello Christian,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 - Xuất sắc

Vanessa

Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 24/10/2023
Hello Vanessa,Thank you for your excellent review! We are delighted to hear that you had a great experience at our hotel. We hope to welcome you back soon.

10/10 - Xuất sắc

Ernesto

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice place to stay, happy with this visit. Only thing was bad is that the bathroom lock didn’t work, it seems like someone installed wrong the lock.
Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 03/10/2023
Hi Ernesto,Your review is greatly appreciated, and we are happy to have met most of your needs with our friendly services. I would like to apologize for not exceeding your expectations with our bathroom's condition, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our accommodations to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you visit so that we can have another chance to provide you with a superior experience.

10/10 - Xuất sắc

Francis

Lưu trú 2 đêm vào Tháng 9, 2023
Manager trả lời vào 18/10/2023
Hello Francis,Thank you for your 5-star rating! We are delighted to hear that you had a wonderful stay with us. We look forward to welcoming you back soon.

10/10 - Xuất sắc

Igor

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
That's realy convenient. Breakfast was great
Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 26/09/2023
Hello Igor,We appreciate the time you have taken to bring to our attention your feedback with regards to our breakfast. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 - Xuất sắc

Justin

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 9, 2023
Manager trả lời vào 22/09/2023
Hello Justin,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 - Xuất sắc

BRIAN

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall,very good experience breakfast was nice and convenient.
Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 16/09/2023
Hello BRIAN,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our breakfast. We hope you'll return to see how we continue to improve our service and hospitality.