2/10 - Tồi
Stephanie
Đi theo nhóm
15/07/2025
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
STAY AWAY!!!! This is basically glorified camping—and not in a cute way. You can’t drive up to your room; instead, you have to take a bumpy shuttle every time you need to go anywhere. Forgot something in your car? Need to go to the lobby? Shuttle.
The property *is* beautiful, but our experience in Room 2 was incredibly disappointing—and absolutely not worth the nearly 400 USD a night price tag.
After dinner, we noticed a strong sulfur/rotten egg smell outside… and then realized it had made its way into the room. It was so bad it made us dizzy. We had to open all the windows and sleep in the cold. When we contacted staff, they sent someone who sprayed air freshener and poured something down a drain—but he also admitted this issue happens *often* in certain rooms. That was incredibly frustrating and concerning.
The next morning, things got worse. We waited over an hour for breakfast, never received our food, and had to leave for a wine tasting without eating—or even having time to get ready.
We ended up checking out early. While they refunded the second night and gave us a bottle of wine, we were still charged full price for the night we spent breathing in noxious fumes. For a known issue, that’s just unacceptable.
Don't waste your money.
Stephanie
Lưu trú 2 đêm vào Tháng 7, 2025
