6/10 - Được
Jennifer
Đi cùng gia đình
28/07/2025
Không thích: Nhân viên & dịch vụ
The hotel is promoted as a relaxing destination, but our experience did not reflect that. The property is divided into three areas, which are not well connected for walking. Although they advertise three pools, the pool and jacuzzi in our section were out of service for 3 days.
As a result, we had to drive to the other pools, which unfortunately were not clean. On Friday at 9:40 p.m., just as we were hoping to relax in our room, a water pipe suddenly turned on to fill the pool, creating a loud and disruptive noise—without regard for quiet hours. Additionally, there was a party on the neighboring property, right next to the rooms, with very loud music. When we reported the issue, the front desk staff said they could call the police and police should deal with it, but I guess no action was taken as the annoying music continued late into the night.
Supplies such as toilet paper, coffee amenities, and makeup remover were also insufficient for the number of guests, even though we left a note for the housekeeper indicating how many people were staying, in case that information was not known.
Jennifer
Lưu trú 3 đêm vào Tháng 7, 2025