Castles in Erie County

"Rooms are dirty, my first room the bed wasn’t cleaned or made up and waited 20 minutes to get another room just for the door not to open."

"Everything was amazing. Staff helped alot "

"Bed sheets felt dirty. Room had an odd smell. Pool water was dirty. Breakfast was decent. Night staff was rude."

"Yes"

"No hot water to take a shower. There was an issue with the hot water heater. It was a huge inconvenience. "

"Heat and AC didn’t work!"

"Very good prices for the room, the bar and restaurant. Free coffee in the lobby. 👍 The hotel is so quiet. You hear nothing within your room, which is non existent nowadays, with the cookie cutter franchise hotel chains. All kinds of quiet, well lit, comfortable places in the hotel, to sit and read, on comfortable couches and chairs by the historic windows. The hotel is majestic and the rich history is great. I love the history museum in the Lower Level. No extra charges: Free Parking No resort fees Free, really nice, work out facility, open 24 hours. Nearby, 10 minute walk to Elmwood Avenue: Great bars, quick places to eat, awesome Pubs, and finer dining restaurants on Elmwood Ave. Incredibly diverse neighborhood. Everyone is so nice and accepting. Didn't have a bad meal or experience on Elmwood Ave for the week we were at The Richardson. I cannot recommend The Richardson, the hotel staff, the area or our experience, any higher than "Incredible" It's now our "go to" hotel every time we come to Buffalo. Buffalo people are so darn nice.❤️"

"The staff was great. Very helpful and friendly. I have stayed here in the past, but on this visit I could see the need for some major cleaning (staircase carpet}, refurbishment of aged furniture in the room, and replacement of water damaged ceiling tile throughout the facility. If my room is indicative of the condition of others, new mattresses are a must - I spent three nights sunk into the middle of my king bed due to the busted down softness. My key cards took me 6 to 8 tries every time I entered my room, even after asking for new cards. Perhaps new entry mechanisms or doors would be nice. I hope the new owner can restore he grand facade and shine to this facility. E"

"Stay was comfortable. No issues apart from trying to find an outlet near the coffee maker."