Khách sạn Estate Browns Bay

"Air conditioning went out middle of nite, power in bath went out, shower flooded the floor thru the tile. No courtsey of refund considered. A tiny bottle of body wash. I used our own soap I had tossed in my bag. No restaurant now either. We had to take a cab to eat."

"The best place to stay and have all the comforts. Delicious food. Outstanding staff. Exceptional bar staff. Great location overlooking bay and downtown!!! Stayed here many times. NEVER DISAPPOINTED "

"Check in was terrible. We arrived a couple hours early. As most travelers do. We were told to leave our stuff in the lobby. I had medicine that needed to be refrigerated. The resort was empty. No reason why they couldn’t give us an early check. We even offered to pay. Bar service was not good. Walked around us for 15 mins before acknowledging us. Food was absolutely not worth the price tag. Frozen Ellios pizza for insane money. Wild. Cold wings. Best thing we had was the jerk chicken....

"Bar and restaurant had great food, staff was very accommodating and willing to aid and answer all questions "

"Air and pool were great. MANY stairs..quite a climb would not recommend for older people or with any disability. Close to good restaurants and markets. "

"The staff was not friendly at all and the air conditioning to the room was broken. Unbeknownst to me, my room had been switched to another room and I was yelled at by housekeeping to leave immediately. When I went downstairs to inquire they told me I needed to pay the difference for the room and they had no record of me being on the premises. Had it not been for the fact that I was barely at the hotel, I would have left that first day. "

"If my review was solely on the view and the staff it would be a perfect review However the rooms and property need maintenance the sliding glass doors need roller replacement little hot water The pool was great and we were treated to a barbecue The on-site restaurant has excellent food and dining choices we had dinner there enjoyed the seafood soup the shrimp tarts and jerk chicken pasta Also included in stay was breakfast which was very hearty eggs potato’s and bacon However no where to...

"Staff was awesome and location was great. Some areas could use some updates but overall excellent and we would stay here again."

"Todo estuvo muy bien! Aunque recomiendo un poco más de mantenimiento y luz en el área de la piscina y la piscina! Gracias!"

"Olga's Fancy is in a great location, close to some of the best dining on St. Thomas. Candy is incredibly knowledgeable and friendly. Would recommend staying here to anyone visiting St. Thomas!"

"The staff is the shining star of Emerald Resort. The resort is in need of updating, it has a great location and all the rooms face the beach but it is rundown. Which gives off as not being clean. At breakfast one of my travel companions' breakfast came with butter packets and one of the butter packets had already been used. Plus the sugar bowl had empty packets in it and the jelly packets had food smeared on the bottom which says they reuse them for other guests."

"First of all this is not a 24/7 hands on place at all. The front desk only works from 8am to 10 pm. So if you have anything that you need you won't get it. If the pipe burst, need towels, light bulb you won't be able to get anything ontil that time. So emergency around that time isn't available. Outside my room iheard a loud bang. It was glass that was broken by whom I don't know I was too scared to go and find out. That happened the 2nd night. They need to make that gate higher anyone can...

"It rained the day we arrived and when we got there, the whole kitchen and living room were flooded and the rug was soaked for the whole 7 day trip so the whole house stunk of mildew the entire trip. We woke up sick every morning from breathing in the nasty air all night. I dont know if someone left the front door open allowing the rain water to come in during the storm but we would’ve enjoyed our trip better if we didn’t get sick every time we were in the house. There is also no laundry soap or...

"It was a last minute booking and the team went above and beyond to not only accommodate me but assist with any requests I had. Cute boutique hotel with amazing views and attentive staff. "

"Just awesome. The owners go above and beyond to accomodate your needs. The property is beautiful and charming. It has that caribbean feel that most properties lack nowadays. We recommend staying here. We will be back."

"Yes it was very clean and staff was very helpful"

"It was absolutely wonderful "

"Great view! Great location "