Khách sạn Estate Fortuna Hill

"The best place to stay and have all the comforts. Delicious food. Outstanding staff. Exceptional bar staff. Great location overlooking bay and downtown!!! Stayed here many times. NEVER DISAPPOINTED "

"Air conditioning went out middle of nite, power in bath went out, shower flooded the floor thru the tile. No courtsey of refund considered. A tiny bottle of body wash. I used our own soap I had tossed in my bag. No restaurant now either. We had to take a cab to eat."

"It was a lovely staff. "

"The staff is the shining star of Emerald Resort. The resort is in need of updating, it has a great location and all the rooms face the beach but it is rundown. Which gives off as not being clean. At breakfast one of my travel companions' breakfast came with butter packets and one of the butter packets had already been used. Plus the sugar bowl had empty packets in it and the jelly packets had food smeared on the bottom which says they reuse them for other guests."

"We really wanted to love everything about this place, but the service is the worst that I have ever experienced at any hotel! They did a great job with the branding and marketing but unfortunately the experience does not live up to the expectation. The staff seemed like they really didn’t want to be there and the food was terrible at all of the restaurants. The staff in the pool area was especially miserable and not what you would expect when spending $1200 a night to stay. They were...

"The king size bed in the room was old with the hump in the middle. The room housekeeping was erratic, a couple of days no housekeeping, a few once a day and a few twice a day. Cleaning of the room was superficial, no cleaning of patio. We did not use the spa.The fittness room was nice but the steam room is at the spa."

"If my review was solely on the view and the staff it would be a perfect review However the rooms and property need maintenance the sliding glass doors need roller replacement little hot water The pool was great and we were treated to a barbecue The on-site restaurant has excellent food and dining choices we had dinner there enjoyed the seafood soup the shrimp tarts and jerk chicken pasta Also included in stay was breakfast which was very hearty eggs potato’s and bacon However no where to...

"Bar and restaurant had great food, staff was very accommodating and willing to aid and answer all questions "

"Karen and owner were very friendly and hospitable."

"Air and pool were great. MANY stairs..quite a climb would not recommend for older people or with any disability. Close to good restaurants and markets. "

"This property is rented as a waterfront view. Half the time you’re there you will be looking directly at the side of a cruise ship that completely blocks any view of any water. I don’t know how this was overlooked when describing the property, but I think that everybody should know this before booking a waterfront room here."

"Just awesome. The owners go above and beyond to accomodate your needs. The property is beautiful and charming. It has that caribbean feel that most properties lack nowadays. We recommend staying here. We will be back."

"The staff was not friendly at all and the air conditioning to the room was broken. Unbeknownst to me, my room had been switched to another room and I was yelled at by housekeeping to leave immediately. When I went downstairs to inquire they told me I needed to pay the difference for the room and they had no record of me being on the premises. Had it not been for the fact that I was barely at the hotel, I would have left that first day. "

"Great view! Great location "

"Excellent location, cute boutique hotel. Easily walk to local attractions and restaurants. Staff was very friendly!"

"Great room and staff"

"Olga's Fancy is in a great location, close to some of the best dining on St. Thomas. Candy is incredibly knowledgeable and friendly. Would recommend staying here to anyone visiting St. Thomas!"

"Staff was awesome and location was great. Some areas could use some updates but overall excellent and we would stay here again."