Khách sạn Excelsior

"If the registration and some employees speak good English and greet gusts better. Since the rooms are cleaned every 3rd day to leave more than two towels in the rooms. Thanks"

"Hotel was clean and neat. Appeared like they had recent renovations. Breakfast was continental style. Staff was helpful."

"excellent"

"Great"

"The best hotel ever from lobby to kitchen to rooms."

"Well here is the deal. The sign said bottles of water are free for all reward levels. They charged me $4. Cheap Cheap Cheap Good way to loose customers who use third party booking."

"Our room smelt old, dirty in the bathtub, and our sink kept dripping"

"The room was not vacuumed or dusted at all."

"Overall, the hotel was clean and the staff was courteous, but our stay was unfortunately cut short after we discovered what appeared to be a baby roach crawling on the wall in our room. Because of this, we left very early the following morning rather than completing our planned stay. Additionally, the breakfast did not meet expectations. Given the quality and selection, it would be more appropriate as a complimentary amenity rather than a separately charged offering. I hope these concerns are...

"Want a bad stay, things to do is close to this place."

"Clean and Safe hotel"

"Great stay"

"The room was clean. Staff didn’t even ask for ID when checking us in, elevator was in poor condition, pool had a broken toilet in the pool area and the pool was so dirty you couldn’t see the bottom, breakfast was cold and not very good. We stayed 2 nights and would not stay here again."

"We were told that we would have an express clean on the third day and a full clean on the fifth day. We were there for eight days and I had to go to the front desk 3 times to get clean towels. At that time our bed was made and trash was emptied. That was the only time anything was done. No trash emptied, no clean glasses, no clean sheets. I know that help is a problem but at a hotel as nice as the Hyatt House, there should be better service. Other than that we had a good stay in Minneapolis....

"Parking is free which is great Our toilet holder was coming off the wall"

"decent"

"Todo estuvo perfecto"

"The staff was very professional and cordial when it came to answering our questions and assisting us with amenities"

"I woke up the day of check out to my car amongst 20+ others car broken into. Meanwhile the staff at the front desk had headphones on and when asked did she hear anything wasn’t helpful at all. I also heard they had previous break ins earlier that week. I would not stay here again and I advise others the same"

"Service at the desk is casual but friendly, the property looks great, and my room was very nice as well as comfortable and quiet. The breakfast area is also nice and with all the standard food options. Loved the newspapers! My only complaint is the slow internet connection."