Search Family-Friendly Hotels in Falkensee

"The property was very nice. Our room was a good size but we were disappointed that there was only a small stool to sit on-not a chair as shown in the photos on-line. Another small complaint is that the pillows were all very soft providing little support. And, although you could request extra towels and paper products, there was no housekeeping service during a stay of 5 nights. We do not need daily service but once midway through would have been preferable. We had questions on more than one occasion and the staff at the front desk, especially Ben, were all very helpful. We opted to have the breakfast buffet included with our room charges. This was a very good decision. The restaurant area was large and comfortable and the selection of food and drinks was extensive and delicious. The serving staff were excellent, as well."

"Very disappointed with our stay. The breakfast was poor, with a very limited selection. On two mornings, the fruit was already spoiled and fermented. If you came a bit later, there was often not enough food left. Sleeping at night was nearly impossible because the room windows faced the railway and tram tracks, making it extremely noisy. The room itself was not properly maintained—there was trash under the bed, the room was not cleaned on any of the days of our stay, the bed linen was not changed, and even basic hygiene supplies, including toilet paper, were not replenished. We also asked if breakfast could be prepared for takeaway on our last day, but the hotel refused without offering any solution. Overall, this hotel does not deserve its 4.5-star rating. The experience was far below expectations, and unfortunately, we would not recommend staying here."

"Cleanliness of room was not satisfied as stains and hair are found in the bathroom even after cleaning. Staffs were friendly and breakfasts were very good"

"Amazing location and hotel is clean with amazing vibe"

"The bathtub in the bathroom is too high to get in and get out for seniors is dangerous. "

"I caught one of the staff breaking into"

"Room was clean and the house keeping was pretty good, the only one thing need to improve would be the front desk, when I checked in, no information was given to me, I had to ask for every thing, ie. is there a pool, where is it. "

"Alles sehr schön, wie immer. Top Hotel mit guten facilities wie Gym und Sauna und obendrein erschwinglich und zentral im ehemaligen West-Berlin gelegen. Werde wiederkommen."

"Broken electrical components in my room. Dangerous!!!! No working A/C or heating. Water either too hot scalding or too cold, inconsistent and annoying to take a shower. Never again!"