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"Love it here"

"Very welcoming host at check-in. Room was ready early, very clean and fresh. Really comfotable bed and a shower i could have stayed under all day. Will definitely stay again if in the area"

"Staff were welcoming and helpful. The room was clean and comfortable and breakfast was good. Free parking was a bonus. Convenient for transport to and from London with a pleasant bar and beer garden to relax in at the end of a busy day in the city. This was our second time staying at The White Hart and would happily return. Highly recommended."

"I stayed at the Mitre several times during my visit to England. Not only is the location amazing, opposite Hampton Court Palace, on the River Thames, and close to Bushey Park, but the staff are fabulous. They go above and beyond. Professional, kind, thoughtful, helpful and welcoming. Special shoutout to Ashley, Sabrina, Alina and Blaze - thank you. Good to know - Air conditioning units were being installed in some of the bedrooms as I left!!"

"The property was nice and the staff were very friendly and extremely helpful. The location is far from the city center but I actually enjoyed the location. "

"Breakfast was excellent"

"The parking and elevator system must be improved. Nothing connects and you must go through urine soaked “tunnels” to get to your car. A very clean hotel and nice once inside. But I would not ever recommend somebody stay here if they are driving in. All elevators on the garage were broken (4-5) and the ones in the hotel did not connect and also some don’t take you to street and some do. We spent most of our “leisure time” trying to figure out where to park, how to carry luggage, and trying to...

"The room was clean and had everything needed. The hotel was very well situated and excellent value for money. Bathrooms were very clean and modern. WiFi was excellent. For the money it fantastic value."

"No Parking close by to drop off luggage. Treacherous, steep downhill path through a park to take several heavy suitcases. Incredibly poor communication from the property, who in the first instance did not respond for over a week to our request for an early check in. e repeatedly asked host for check in details,and we eventually got them on the day of check in only 15 minutes before scheduled (normal) check in time, at which time we were already at the weddding of my daughter, having travelled...

"The room I was assigned could have been better maintained. The lo"

"Reception service is great - congratulations! Really great people, friendly, helping - I liked it really very much! The rest is… well: forvthat price a mediocre breakfast nearby at Befeater, the burger there in the evening was disgusting. "

"Great overall stay!"

"Nicely styled hotel and very convenient location. I stayed in a classic room which looked nice but had some impracticalities. The temperature can not be controlled from inside the room and was set too warm for me. The reception staff adjusted this for me, but it only seemed to stay at the requested temperature for a few hours before climbing up again. This meant I couldn’t sleep, so affected my stay. The only full-length mirror faces the bed and leaves about 10cm in which to stand so is...

"Great little find. Short walk to underground station. Staff were all very helpful."

"Very clean accommodating hotel but unfortunately in the morning there was no hot water for a shower our friends in room 611 also didn’t have hot water they did call to reception who sent someone up with 2 bottles of water……random!! When we checked out we reiterated that there was no hot water in our rooms for a shower which we obviously needed after a long day out. The receptionist was apologetic but we still feel that this was not good enough a hot water shower is essential in a hotel stay."

"Excellent, we highly recommend."

"Bar staff were not very helpful when checking in and left me waiting for the manager for 15 minutes and was ignoring me and non-responsive when I would ask what the delay is. Other than that the experience was fantastic, the room was lovely, the restaurant was lovely, can’t complain. Just the check in experience left a slight sour taste."

"My husband and I spent 2 nights at The Swan Inn. The staff were all fantastic and the food at the restaurant was great. Having a breakfast cooked to order included in the price was a nice surprise. The accommodation was good value and the bedroom, while small, was well designed. The shower was fabulous with lovely shampoo and soaps. Our only criticism was the bed and pillows. The mattress was mis-shapen (so much so that I fell out of bed twice). The duvet was too small and the pillows were...

"Clean hotel, helpful staff, good location to Hampton court palace, Surbiton really lovely"

"Edwina was a welcoming host! Nothing was too much trouble! Made sure we always had what we need! Accommodating our American car! Fabulous fresh cooked breakfast! Room was lovely which was cleaned daily. The best shower pressure! Tea coffee, water and juice in the room. Great location, walking distance to Esher town centre and the Racetrack! Highly recommend Edwinas home!"