2/10 - Tồi
Cecilia
Đi cùng gia đình
07/01/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our trip was planned for the Christmas Holidays 2024/25 for a group of 10 and our reservation included accommodations at Exuma Palms Resort & Exuma Palm for four rooms. We booked in September.
Upon arrival, we were informed that only two of the four rooms were available due to an issue caused by Expedia. The property had rebranded from "Exuma Palms" to "Exuma Palms Resort," and despite several requests from the hotel to update the listing, Expedia had not corrected this on its platform. We were told this issue had affected other customers as well.
As a result, the hotel was unable to accommodate our entire group. Despite our numerous attempts to resolve the matter through Expedia support, the experience was frustrating and unhelpful.
Eventually, Expedia relocated two rooms to Exuma Point Beach Resort. However, this property was far below the standard we originally booked: it was a two-star hotel compared to the three-star Exuma Palms Resort, with smaller rooms, fewer beds, and significantly lower pricing. Additionally, the hotel was located over 30 minutes away, requiring us to rent a car, which added further inconvenience and costs.
Unable to enjoy our vacation as planned, we booked alternate accommodations that could house our group together, at our own cost. Unable to enjoy our vacation as planned, we booked alternate accommodations that could house our group together. The only available option was on Nassau, a different island, and significantly more expensive.
Cecilia
Lưu trú 5 đêm vào Tháng 12, 2024