Hồ bơi

Nhận xét về Comfort Inn & Suites Spring Lake - Fayetteville Near Fort Liberty

2.5 out of 5

Nhận xét

7,6

Tốt

Đánh giá 10 - Xuất sắc. 46/122 nhận xét" "
Đánh giá 8 - Tốt. 39/122 nhận xét" "
Đánh giá 6 - Được. 15/122 nhận xét" "
Đánh giá 4 - Kém. 9/122 nhận xét" "
Đánh giá 2 - Tồi. 13/122 nhận xét" "

7,4/10

Sạch sẽ

8,4/10

Nhân viên & dịch vụ

7,0/10

Tiện nghi, dịch vụ

7,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,4/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Latashia

There were multiple places to eat and shop
Lưu trú 2 đêm vào Tháng 5, 2024

2/10 - Tồi

Elizabeth

Lưu trú 2 đêm vào Tháng 5, 2024

2/10 - Tồi

Veronica Garcia de

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The floors and carpets in this hotel were very dirty and had trash scattered along them. Furthermore, the building has perpetual moisture problems which caused mold to form on the bathroom ceiling and shower curtains. This cause all my hair and cloths to smell musty and moldy after a sort time in the room. I also noticed that the moisture in the room would leave my cloths feeling damp and sticking when putting them on. Due to these conditions, I heavily advise against visiting this hotel. However, I will say the staff was wonderful and very courteous and the condition of the building is not their fault.
Lưu trú 4 đêm vào Tháng 5, 2024
Hotel Manager. trả lời vào 22/05/2024
Dear Guest,Thank you for your stay. I’m sorry that cleanliness issues made your stay less than desirable. We’re involved in a continuous improvement process aimed at making the hotel better than ever before. We take pride in the cleanliness of our hotel and in the overall experience we provide to guests. I really hope that you will give us another try.Sincerely,Hotel Manager.

4/10 - Kém

Debra

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Property poorly maintained looks old and dated elevator doors closed too quickly stayed for two days bed was not made after we went out for a period of time and came back. Best part of breakfast was cold cereal and self serve waffles. Windows in room were filthy. Bathtub was dirty ring around tub!
Lưu trú 2 đêm vào Tháng 5, 2024
Hotel Manager. trả lời vào 15/05/2024
Dear Guest,Thanks for your comments. I’m sorry that we couldn’t provide the quality of experience that you desired. We’re always working, however, to make the experience here better. We take real pride in providing a great guest experience. I hope you will give us another try in the future.Sincerely,Hotel Manager.

2/10 - Tồi

Megan

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We couldn't stay in this hotel because the hall was showing signs of mold, and our room had a leak in the ceiling. My wife and I are allergic to mold so we had to leave ASAP. The building in general is in very poor condition.
Lưu trú 1 đêm vào Tháng 5, 2024
Hotel Manager. trả lời vào 06/05/2024
Dear Megan,Thank you for staying with us. I am sorry for the negative experience you had due to cleanliness and maintenance concerns. We’re making changes to provide a better guest experience, and you can be sure we’ll do better for you next time. We take real pride in providing the best possible guest experience. I hope that you will try us again.Sincerely,Hotel Manager.

10/10 - Xuất sắc

Amy

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean room
Lưu trú 1 đêm vào Tháng 5, 2024
Hotel Manager. trả lời vào 06/05/2024
Dear Amy,Thank you for the review. We are thrilled to hear that you found your room to be very clean. We take great pride in being a pleasant, friendly and accommodating place to stay. We look forward to serving you again soon.Sincerely,Hotel Manager.

6/10 - Được

Yajaira

Đi cùng gia đình
Không thích: Sạch sẽ
For me I like a little more cleanliness. For that reason I don't give 5 stars.
Lưu trú 2 đêm vào Tháng 3, 2024
Hotel Manager. trả lời vào 06/04/2024
Dear Guest,Thank you for providing the review. We hope that you had an overall good experience. However, we apologize for the inconvenience you faced. We have taken note of these comments to make sure we do better than ever for future guests. Our goal is to provide a consistently superior guest experience. I hope that you will visit us again.Sincerely,Hotel Manager.

8/10 - Tốt

Ruth, Bellevue

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Lưu trú 2 đêm vào Tháng 2, 2024
Hotel Manager. trả lời vào 28/02/2024
Dear Ruth,Thank you for the review. I’m glad we could provide a nice room and great service. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. I look forward to having you with us again soon. Sincerely,Hotel Manager.

2/10 - Tồi

Khách đã xác thực

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Don’t waste your money
Worst property ever! Old, broken down, filthy, smelled bad from the front door all the way throughout the property, no housekeeping service for 4 days and when they did come that one day, they did not even vacuum - the same large crumbs my children left were right where they left them. Clothes that I hung in my closet smelled like bug spray that they sprayed often. Bedding dingy and did not smell fresh. One night I went to ask for towels and wash cloths because housekeeping never came and they did not have any towels. Breakfast was the exact same lame sausage, eggs and waffles every day but once they ran out, they did not put anything else out. Several days there was no yogurt or bread and the water/juice machine was empty for 3 days. I was on a tight budget so went with an inexpensive property and definitely got what I paid for. I have never been so disgusted or disappointed. I could not leave fast enough and will not be back
Lưu trú 6 đêm vào Tháng 2, 2024
Hotel Manager. trả lời vào 19/02/2024
Dear Guest,Thank you for your stay. We are sorry to hear that your experience fell short of your expectations and disappointment you encountered during your stay. We value your feedback and will take immediate action to rectify the issues you mentioned. We appreciate your feedback and will use it to address the issues you mentioned and improve our services. I hope that you will visit us again.Sincerely,Hotel Manager.

2/10 - Tồi

Vicki

Khách đi công tác
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My sheets had old blood stains, the whole place looked old and run down, the hot water wasn’t hot at all! I booked several rooms for my construction crew and each one had issues. We will not be staying there again. The price was ridiculous for what we had to go through.
Lưu trú 1 đêm vào Tháng 1, 2024
Hotel Manager. trả lời vào 23/01/2024
Dear Vicki,Thank you for staying with us. I am sorry for the negative experience you had due to cleanliness issues and other concerns. We’re involved in a continuous improvement process aimed at making the hotel better than ever before. We guarantee that your next experience will be overwhelmingly positive. I really hope that you will give us another try.Sincerely,Hotel Manager.

8/10 - Tốt

Hattie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2024
Hotel Manager. trả lời vào 15/01/2024
Dear Guest,Thank you for the review. I’m very pleased that you had such a great time during your stay with us. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to seeing you again soon.Sincerely,Hotel Manager.

10/10 - Xuất sắc

Michelle R

Lưu trú 4 đêm vào Tháng 1, 2024
Hotel Manager. trả lời vào 12/01/2024
Dear Michelle,Thank you for your kind feedback. I’m glad we could provide great service and amenities during your stay. We take pride in providing the best possible guest experience, and I hope you can take advantage of more of what we offer when you stay with us next time. Sincerely,Hotel Manager.

10/10 - Xuất sắc

Jean

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
Hotel Manager. trả lời vào 02/01/2024
Dear Jean,Thank you for your feedback. We are delighted to hear that you had a great time and appreciated the services we offer to our valued guests. Our hotel takes immense pride in providing exceptional service and meeting the diverse needs of our guests. I look forward to having you with us again soon. Sincerely,Hotel Manager.

10/10 - Xuất sắc

Charles

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close to shopping, dining
Lưu trú 3 đêm vào Tháng 12, 2023
Hotel Manager. trả lời vào 30/12/2023
Dear Charles,Thank you for the review. I’m very pleased that you had such a great time during your stay with us. We take pride in offering our guests a high degree of comfort and satisfaction. We look forward to seeing you again soon.Sincerely,Hotel Manager.

10/10 - Xuất sắc

Nicholas

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I would recommend this hotel to anyone that wants a good nights sleep in a clean room.
Lưu trú 1 đêm vào Tháng 12, 2023
Hotel Manager. trả lời vào 27/12/2023
Dear Nicholas,Thank you for the review. We are delighted to hear that you had a pleasant stay and were satisfied with the cleanliness of the room. We're evolving over time and you can be sure that your next stay will be nice. It's nice to see that you will recommend us and look forward to welcoming you again soon.Sincerely,Hotel Manager.

6/10 - Được

francis, newport news

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 12, 2023
Hotel Manager. trả lời vào 26/12/2023
Dear Guest,Thank you for the review. It's nice to see that you had an overall good experience. We regret if we let you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again.Sincerely,Hotel Manager.

10/10 - Xuất sắc

Jazelle

Lưu trú 2 đêm vào Tháng 12, 2023
Hotel Manager. trả lời vào 23/12/2023
Dear Guest,Thank you for the review. I’m glad we could provide great service and amenities during your stay. We take pride in providing the best possible guest experience, and I hope you can take advantage of more of what we offer when you stay with us next time.Sincerely,Hotel Manager.

10/10 - Xuất sắc

TUFAN

Lưu trú 2 đêm vào Tháng 12, 2023
Hotel Manager. trả lời vào 09/01/2024
Dear Guest,Thank you for the feedback. We are glad that you had a great experience with us. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. We hope to serve you again in the future.Sincerely,Hotel Manager.

6/10 - Được

Sofia

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
Lưu trú 2 đêm vào Tháng 12, 2023
Hotel Manager. trả lời vào 06/12/2023
Dear Sofia,Thank you for the review. I am pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will reconsider staying with us again.Sincerely,Hotel Manager.

2/10 - Tồi

DeAsia

Đi theo nhóm
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The room wasn’t really clean but it was a nice area
Lưu trú 1 đêm vào Tháng 11, 2023
Hotel Manager. trả lời vào 20/11/2023
Dear Guest,Thank you for your stay. I’m sorry that cleanliness issues made your stay less than desirable. We’re involved in a continuous improvement process aimed at making the hotel better than ever before. We take pride in the cleanliness of our hotel and in the overall experience we provide to guests. I really hope that you will give us another try.Sincerely,Hotel Manager.

6/10 - Được

Janes

Lưu trú 3 đêm vào Tháng 11, 2023
Hotel Manager. trả lời vào 08/12/2023
Dear Janes,Thank you for the review. It's nice to see that you had an overall good experience. We regret if we let you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again.Sincerely,Hotel Manager.

10/10 - Xuất sắc

Hannah

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 11, 2023
Hotel Manager. trả lời vào 14/11/2023
Dear Guest,Thank you for the review. I’m glad we could provide a nice room and great service. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. I hope you have the opportunity to do just that very soon.Sincerely,Hotel Manager.

8/10 - Tốt

Walter

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good value and comfirtable beds.
Lưu trú 1 đêm vào Tháng 10, 2023
Hotel Manager. trả lời vào 06/11/2023
Dear Walter,Thank you for the comments. We're glad to hear that you found our accommodations to be a good value and that the beds were comfortable. We strive to offer quality amenities and a restful environment to ensure a pleasant stay. We look forward to welcoming you back in the future!Sincerely,Hotel Manager.

10/10 - Xuất sắc

Robert

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room i had slept 3 people just fine i slept in the comfort side of the motel it's a good motel for construction workers
Lưu trú 5 đêm vào Tháng 10, 2023
Hotel Manager. trả lời vào 30/10/2023
Dear Robert,Thank you for the review. I’m glad we were able to provide a good experience for you. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager.

10/10 - Xuất sắc

Robert

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room i had was geger then normal
Lưu trú 5 đêm vào Tháng 10, 2023
Hotel Manager. trả lời vào 25/10/2023
Dear Robert,Thank you for your review! We're glad to hear that you had an easy check-in process and found our hotel to be clean and comfortable. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope we will have the pleasure of serving you again soon.Sincerely,Hotel Manager.

8/10 - Tốt

Michelle

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Lưu trú 3 đêm vào Tháng 10, 2023
Hotel Manager. trả lời vào 14/10/2023
Dear Michelle,Thank you for your feedback. I’m glad you had a good experience with us. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I hope you will be able to stay with us again very soon. Sincerely,Hotel Manager.

4/10 - Kém

Chase

Không thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 10, 2023
Hotel Manager trả lời vào 12/10/2023
Dear Chase,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

10/10 - Xuất sắc

Michelle

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good place to stay for the night
Lưu trú 3 đêm vào Tháng 10, 2023
Hotel Manager trả lời vào 10/10/2023
Dear Michelle,Thank you for your stay. We're glad to hear that you found our hotel a good place to stay for the night. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area.Sincerely, Hotel Manager

10/10 - Xuất sắc

Erin

Lưu trú 1 đêm vào Tháng 10, 2023
Hotel Manager. trả lời vào 25/10/2023
Dear Erin,Thank you for the review. I’m glad we were able to provide a good experience for you. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I look forward to serving you again soon.Sincerely,Hotel Manager.

4/10 - Kém

Joseph

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 6 đêm vào Tháng 9, 2023
Hotel Manager trả lời vào 05/10/2023
Dear Joseph,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please don't hesitate to let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again.Sincerely,Hotel Manager

2/10 - Tồi

Shawnee

Đi cùng gia đình, Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Hotel cleanliness
I was assigned one room and the room was not clean. Went back to the desk to retrieve the key for another room and when I received the other key for the other room I went to the other room and the room very dusty and the sheets has stains on them and perfume with all in the pillowcases. Hotel management need to ensure that housekeeping is doing their job and cleaning the rooms and changing the linen after every individual leaves the hotel.
Lưu trú 1 đêm vào Tháng 9, 2023
Hotel Manager. trả lời vào 28/10/2023
Dear Shawnee,Thank you for the review. I am sorry for the negative experience due to cleanliness concerns and another issue. We work daily to make the hotel as nice as possible so that guests rate us as the best property in the area. We guarantee that you'll like your next experience. I hope that you will try us again.Sincerely,Hotel Manager.

8/10 - Tốt

Rebecca

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi phòng
Minor issue
Slightly challenging to get clean towels. Maid refused to provide.
Lưu trú 3 đêm vào Tháng 8, 2023
Hotel Manager trả lời vào 18/08/2023
Dear Guest,We apologize for the inconvenience you experienced regarding the availability of clean towels. This is certainly not the level of service we strive to provide. Your feedback is important to us, and we will address this matter with our housekeeping team to ensure that such issues are avoided in the future. We appreciate your understanding and hope to have the opportunity to serve you better on your next visit.Sincerely,Hotel Manager

4/10 - Kém

Melissa

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel was very dated and not clean. The elevators were scary to use. The staff had put over 10 dryer sheets in every vent in the room to make the room smell good but it backfired and was too much. The TV did not have a guide or any info on what you were watching. Our room worked but was not enjoyable.
Lưu trú 1 đêm vào Tháng 7, 2023
Hotel Manager. trả lời vào 26/07/2023
Dear Melissa,Thank you for the review. I apologize that an unexpected problem caused some major issues. We’re always working to make the guest experience better than ever before. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. Sincerely,Hotel Manager.

10/10 - Xuất sắc

Elmer

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A better breakfast menu
Lưu trú 1 đêm vào Tháng 7, 2023
Hotel Manager. trả lời vào 19/07/2023
Dear Elmer,Thank you for the review. I’m pleased we were able to provide you with a great experience. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. I look forward to seeing you again soon.Sincerely,Hotel Manager.

6/10 - Được

Eleanor T

Lưu trú 3 đêm vào Tháng 7, 2023
Sue Daley, AGM trả lời vào 02/08/2023
Thank you for your feedback. We hope to accommodate any future travel plans you may have in the area.Have a great day!

8/10 - Tốt

Khách đã xác thực

Khách đi công tác
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 6, 2023
Hotel Manager. trả lời vào 05/07/2023
Dear Guest,Thank you for the review. I’m glad you had a great experience and appreciated the services we can provide to our guests. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to seeing you again soon.Sincerely,Hotel Manager.

2/10 - Tồi

Jayla

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 6, 2023
Sue Daley, AGM trả lời vào 28/06/2023
We are sorry we did not meet your expectations during your stay.

4/10 - Kém

Kevin

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 6, 2023
Sue Daley, AGM trả lời vào 28/06/2023
We are sorry we did not meet your expectations during your stay.

8/10 - Tốt

Morgan

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Staff was great. Room was clean. Breakfast was not good, coffee was terrible. There seems to be a “newer” side of the hotel and had I known that I would’ve booked differently.
Sue Daley, AGM trả lời vào 28/06/2023
Thank you for your feedback

10/10 - Xuất sắc

Dr. Darlin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Instalación comoda, tranquila y con personal amables y diligentes
Lưu trú 4 đêm vào Tháng 6, 2023
Hotel Manager. trả lời vào 17/06/2023
Dear Dr. Darlin,Thank you for your nice comment. It has been a great pleasure having you as our valued guest. We are immensely grateful for your appreciation. We are delighted to read that you enjoyed the friendly service delivery extended to you by the team. Looking forward to the pleasure of serving you during future stays with us.Sincerely, Sue Daley General Manager

6/10 - Được

Jennifer

Lưu trú 1 đêm vào Tháng 6, 2023
Hotel Manager. trả lời vào 13/06/2023
Dear Jennifer,Thank you for the feedback. I am pleased that you had an overall good experience. We regret if we let you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again.Sincerely,Hotel Manager.

8/10 - Tốt

Jessica

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The Staff was Great! They were friendly and accommodating! The only issue was there were alot of fights in other rooms (seemed to be a couple) slamming doors and arguing for 2 nights in a row and we were unable to sleep properly. Then the last day they took the arguing out to the parking lot and you could still hear it in the rooms. Not sure if it was an isolated incident or if this usually happens in this facility.
Lưu trú 3 đêm vào Tháng 5, 2023
Hotel Manager trả lời vào 03/06/2023
Dear Jessica,Thank you for your feedback. We're glad to hear that our staff was friendly and accommodating during your stay. However, we apologize for the inconvenience and disturbance caused by the noise from other guests arguing and creating disturbances during your stay. We take such incidents seriously and will investigate the matter to ensure that appropriate measures are taken to prevent similar occurrences in the future. Please visit us again.Sincerely, Hotel Manager

10/10 - Xuất sắc

Damaris

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Me encanto
Lưu trú 4 đêm vào Tháng 5, 2023
Hotel Manager trả lời vào 03/06/2023
Dear Guest,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

10/10 - Xuất sắc

Cory

Lưu trú 1 đêm vào Tháng 5, 2023
Hotel Manager trả lời vào 24/05/2023
Dear Cory,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely, Hotel Manager

2/10 - Tồi

Vanessa

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Sheets and comforter had blood on them. Had to ask for sheets and blanket for pull out bed and night clerk was rude.
Lưu trú 6 đêm vào Tháng 5, 2023
Hotel Manager trả lời vào 17/05/2023
Dear Guest,Thank you for your feedback. We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

10/10 - Xuất sắc

Latoya

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The front staff was very friendly
Lưu trú 2 đêm vào Tháng 4, 2023
Hotel Manager trả lời vào 29/04/2023
Dear Guest,Thank you for your stay. We're glad to hear that you found our front staff to be very friendly. We strive to provide our guests with a warm and welcoming experience, and we're delighted that our efforts were appreciated. We look forward to welcoming you back in the future.Sincerely,Hotel Manager

8/10 - Tốt

DEBORAH

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was decent enough to stay I would stay again average place nothing extra or spectacular
Lưu trú 2 đêm vào Tháng 4, 2023
Hotel manager trả lời vào 26/04/2023
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

6/10 - Được

Rebeca

Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 3, 2023
Hotel manager trả lời vào 29/03/2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 - Xuất sắc

Anne, Fort White

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was clean; bathroom was efficient and all fixtures worked well; bed was extremely comfortable with lots of pillows
Lưu trú 2 đêm vào Tháng 3, 2023
Hotel manager trả lời vào 28/03/2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 - Xuất sắc

Deborah

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
I forgot to tell you when we checked out. The refrigerator in room 117 is froze up, and does not work.
Lưu trú 2 đêm vào Tháng 3, 2023
Hotel manager trả lời vào 28/03/2023
Dear Guest, Thank you for your stay. we are sorry that some maintenance issues detracted so much from your stay with us. We’re taking action to make this hotel a better place than ever before and I encourage you to give us another try. We take real pride in providing the best possible guest experience, and I regret that we let you down.Sincerely,Hotel manager