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"The food in the buffet was so so compared to other 5 star resorts that I’ve stayed at HOWEVER the staff, beach, entertainment and the specialty restaurants make up for it"

"Wonderful place."

"Overall very well put together."

"The room is comfortable. However its not as seen in picture in terms of decor. The painting that was to be placed on the wall was stored in the closet. The i room safe didnt work. The light over the face basin was not working. The fan and main light in the room was not working. The maintenance personnel said he would return to fix those but didnt come back. It is however a quiet property. The property itself is clean. Just the room i stayed in needs to be worked on. "

"The Property Need lots of Repairs, Their are broken tiles on floors, broken glass table in room, the gas Stove is rusted and burners are burnt out ,bathroom facet not right for that sink, when turned on it is sprays over the Floor and the shower head sprays incorrectly. The entrance doors and patio doors need adjusted, There are mold on entrance floors and walls, there are repairs needed on the whole property!"

"Walking distance to all amenities Very secure, modern, great staff Clean pool. Great response time"

"If I could give this “whatever this is” a negative-star rating I’d obliged. 1. Terrible Customer Service. Front desk clerk lacks professionalism and courtesy, they forget people are paying for a service and experience not your baggage from home. 2. You pay a hefty some for a wedding at the venue and they can’t accommodate a late check out, I had to get an Airbnb nearby for my wife to get ready for our wedding. 3. We decided to get their Breakfast, they up-charge fried dumpling when you want a get it in place of toast with a omelette absolutely ridiculous. 4. Cleaners come knocking on your door if you go a min over your checkout time. Absolutely mind-boggling. 5. Place is old and run down. Don’t waste your money, you can get some views with better quality and customer service don’t waste you or your family’s time. "

"My father and I recently returned from a stay at Sandcastles - and I would wholeheartedly recommend the resort to anyone looking for a very friendly, local, and down-to-earth stay! As we first arrived, check-in was quite simple and staff was very friendly and swift to help us learn. Every day&night the resort had great food options either up top at the Silver Sands restaurant, or at the bar near the pool; the Castle Blu, with good drinks and great staff at both locations! The Itadone Variety store also came in quite handy for some emergency late night snacks, and again the fellows who ran the store were very accomodating and helpful! I'll also mention that Sandcastles sits right next to the entrance to the ORBB- a rather nice, cute, and secure beach! Finally I'm going to shout out a bunch of amazing people who made our trip so great (in no particular order) - An-Mari at the front desk who was always happy to provide information/assist us with any issues we had, Both of the amazing Marie's who were day/night shift bartenders at the Castle Blu, Mark the chef at Castle Blu, Andrew the artist, Rasta Demus, and my man Kevin - who always kept us entertained, assisted us with anything we needed, and provided plenty of laughs & friendship, Kerry-Ann, our fantastic waitress every time we went to the Silver Sands restaurant, who always looked well after us, Finally, Jenine the great housekeeper, Paul the property manager, and Syd the lifeguard always made sure our stay was very clean!"

"The facility is isolated on a hill and challenging to get there. The roads are poor. These issues are not the fault of the hotel but the hotel did not do much to compensare for these negatives. We seemed to be the only guest there but they were not very helpful and not very accomodation as I would expect. The upstairs were we stayed smelt mouldy.It had a bad mouldly smell. We ask if we could go downstair, but the attendant stated that they have 2 rooms and would cost more. Other issues, the washroom faucette was not working, ie no water came out came. Additionally, the water pressure in the tub was very low. We ask about these 3 times and he said that they were working on it. He told us that it should be fixed once when we returned from dinner. Three hrs later we returned and the water issues were not resolved. The AC ran continuously without the ability to turn it off and make changes. The TV and internet were all not non-functionally. Given all these malfunctions and lack of help by the staff, we simply checked after a few hours at 9pm and drove all the way to my brother's house in Portmore. "