2/10 - Tồi
RANI
22/05/2025
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stunning Views, But Completely Ruined by Poor Management
during checkout, Sabriye Hanım pressed us for the extra guest payment — even though we had asked multiple times for an extra bed and never received a response. Her tone was rude, condescending, and completely unprofessional.
She is running this beautiful place the management, particularly Sabriye Hanım, completely overshadowed it.
My wife reached out to her in advance via WhatsApp to arrange a small birthday surprise — just a simple dessert and message like other hotels graciously provided. Instead, we were sent a $130 sunset dinner setup not including food. When we clarified that we only wanted a small gesture, we received no response at all.
Upon arrival, rather than welcoming us, her first comment was questioning whether we booked for two or three guests. A close friend had surprised us in Turkey and joined us at check-in. We were immediately told we needed to pay $75 extra for the additional guest. We agreed, but their card machine wasn’t working.
The issues didn’t stop there:
• Wi-Fi never worked, and despite asking Sabriye Hanım multiple times, she ignored us. We had to ask a bartender for help, but it was never resolved.
• Room issues included non-working lights, which required us to be issued a new key, and a bathroom full of ants and bugs, which we didn’t even complain about.
• The hotel is poorly maintained considering we paid $320 per night — expensive by Turkish standards.
RANI
Lưu trú 1 đêm vào Tháng 5, 2025
