Dear customerAs the owner of hotel, Thank you for staing in our hotel., and write down the expereiecnes. I recomfirmed everything with our staffs, and checking the pulica area cctv. 1. by the request of 2 star hotel , we do not need provide ketttle in the room, but if you need, we can get hot water from coffee machine for you. you did not ask.2.the locker key you can take with you, but if you lose it, you will need to paid, we did not instant customer to leave for us, it seeemed like you only complain, but you never ask. why we ask key in the reception is or safe reasons, too. cause if if they keys got stolen outside, it will be more danger for thieves get into the hotel. we have staff in the reception 24hrs to keep it safe.3. about lift, everything was wrttien pretty clearly on our information page, yyou cannot blame us for you didn't ready by yourself during when you are reserving the hotel. 4. and what happened in the check out morning, you should know what really going on, i don't understand why you are lying on the comments. In this suitaiton, we could call police for it, we didn't. and this is what you do? In case you don't know we have cctv in the public area for sutiation like this. So be a grown up man, you have 2 kids, show them that you are a good father instead of being a bad person.Thank you

Very well, never go back again.For common happiness.RegardsAntonio -

About ac there are anty pollutions laws it cannot be turne.Regardsd on in April during the day it was 26 celsius at night 8 celsius in Italy is a perfect temperature

Estimado Sr. Rene Muchas gracias por tu preciosa reseña. Estamos encantados de que tu estancia fue hasta tus expectativas. Tratamos de hacer siempre todo lo que podemos para satisfacer las necesidades de nuestros clientes. Esperamos volver a verte pronto y mientras tanto te enviamos nuestros mejores saludos. Atentamente Antonio - Bookings Office

Dear Mrs. Yogo We thank you a lot for having taken the time to write and share your experience at the Hotel Nuova Italia. Your satisfation is our best reward ! We are now looking forward to welcoming you again to our hotel in the near future and, until then, we remain, sincerely Antonio - Bookings Office

Dear Mrs. Maritza We thank you for having taken the time to write and share your experience at the Hotel Nuova Italia. Your satisfation is our best reward ! We are now looking forward to welcoming you again to our hotel in the near future and, until then, we remain, sincerely Antonio - Bookings Office

Cher Client Nous sommes reconnaissants d'avoir séjourné dans notre hôtel et de l'avoir évalué avec des mots d'éloge. Votre satisfaction est notre plus belle récompense. Nous espérons vous accueillir à nouveau lors de votre prochaine visite à Florence. En attendant, nous vous envoyons nos meilleures. Cordialment Antonio - Bookings Office

Dear Mrs. Ananya We thank you a lot for having taken the time to write and share your experience at the Hotel Nuova Italia and for having given us such high marks. Your satisfation is our best reward ! We are now looking forward to welcoming you again to our hotel in the near future and, until then, we remain, sincerely Antonio - Bookings Office

Dear Eddie We thank you a lot for having taken the time to write and share your experience at the Hotel Nuova Italia. Your satisfation is our best reward ! We are now looking forward to welcoming you again to our hotel in the near future and, until then, we remain, sincerely Antonio - Bookings Office

Estimado S.r Abigail Muchas gracias por tu preciosa reseña. Estamos encantados de que tu estancia fue hasta tus expectativas. Tratamos de hacer siempre todo lo que podemos para satisfacer las necesidades de nuestros clientes, y parece que vamos por buen camino. Esperamos volver a verte pronto y mientras tanto te enviamos nuestros mejores saludos. Atentamente Antonio - Bookings Office

Dear customer, We thank you a lot for having taken the time to write and share your experience at the Hotel Nuova Italia. Your satisfation is our best reward ! We are now looking forward to welcoming you again to our hotel in the near future and, until then, we remain, sincerely Luca- Bookings Office

Dear Megan We thank you a lot for having taken the time to write and share your experience at the Hotel Nuova Italia. Your opinion is very important to us !Noise and late night activity comes with the central location. Although our rooms are equipped with soundproof windows, it's possible to hear some external noise. If you are a light sleeper can get a room in the back. We are now looking forward to welcoming you again to our hotel in the near future and, until then, we remain, sincerely Antonio - Bookings Office

Dear Mrs. Rudy We thank you a lot for having taken the time to write and share your experience at the Hotel Nuova Italia and for having given us such high marks. Your satisfation is our best reward ! We are now looking forward to welcoming you again to our hotel in the near future and, until then, we remain, sincerely Antonio - Bookings Office

Dear Mr. Leonid. We thank you for having taken the time to write and share your experience at the Hotel Nuova Italia.What did you expect from a 2 stars hotel ?Our is a small and clean hotel, friendly and helpful staff, strategically located and close to everything.May be you needed to book a superior class hotel to find all the comfort and amenenities you was looking for.RegardsAntonio - Bookings Office

Lieber Raoul Wir bedanken uns für den Kommentar und freuen uns darüber daß Sie sich in unserem Haus wohlgefühlt haben. Wir hoffen Sie in Zukunft wieder Wilkommen zu heissen. Beste Grüße Antonio - Buchungsbüro

Dear Mrs. Elizabeth We thank you a lot for having taken the time to write and share your experience at the Hotel Nuova Italia. Your satisfation is our best reward ! We are now looking forward to welcoming you again to our hotel in the near future and, until then, we remain, sincerely Antonio - Bookings Office

Dear Customer Thank you for your time to wirte your expenrenices in our hotel,but I have to point out that you are choosing a 2 star hotel as your stay. and everything our hotel is qualified for a 2 star hotel in italay. If you have a lot of requests, you may choose 5 star hotels in Florence. So maybe next time when you choose hotel, do yourself a favour, I hope you can luckily choose a hotel fit your need by the price that you paid here .Best RegardsHotel Nuova Italia

Dear Aggie We thank you a lot for having taken the time to write and share your experience at the Hotel Nuova Italia and for having given us such high marks. Your satisfation is our best reward ! We are now looking forward to welcoming you again to our hotel in the near future and, until then, we remain, sincerely Antonio - Bookings Office

Dear Mr. Shuzo We thank you a lot for having taken the time to write and share your experience at the Hotel Nuova Italia and for having given us such high marks. Your satisfation is our best reward ! We are now looking forward to welcoming you again to our hotel in the near future and, until then, we remain, sincerely Antonio - Bookings Office

Dear Mrs. Veronica We thank you a lot for having taken the time to write and share your experience at the Hotel Nuova Italia. We are now looking forward to welcoming you again to our hotel in the near future and, until then, we remain, sincerely Antonio - Bookings Office

Dear Mr. Raifeh We thank you a lot for having taken the time to write and share your experience at the Hotel Nuova Italia and for having given us such high marks. Your satisfation is our best reward ! We are now looking forward to welcoming you again to our hotel in the near future and, until then, we remain, sincerely Antonio - Bookings Office

Dear Mr. Fernando We thank you a for having taken the time to write and share your experience at the Hotel Nuova Italia.Our friendly staff is always available to our kind customers to meet your needs and make your stay as pleasent as possible.Just ask ! We are now looking forward to welcoming you again to our hotel in the near future and, until then, we remain, sincerely Antonio - Bookings Office

Dear Mr. Pentti We thank you a lot for having taken the time to write and share your experience at the Hotel Nuova Italia . Your satisfation is our best reward ! We are now looking forward to welcoming you again to our hotel in the near future and, until then, we remain, sincerely Antonio - Bookings Office

Dear Mrs. Monica We do thank you for having taken the time to write and share your experience at the Hotel Nuova Italia. The lack of an elevator is a well-known thing, anyway we have also ground floor rooms for customer who cannot climb stairs. Just ask it in the customer's request when you book. Furthermore don't forget that you have reserved an economy double room, obviously smaller than the standard one. Sincerely Antonio - Bookings Office

Dear Marco We thank you a lot for having taken the time to write and share your experience at the Hotel Nuova Italia and for having given us such high marks. Your satisfation is our best reward ! We are now looking forward to welcoming you again to our hotel in the near future and, until then, we remain, sincerely Antonio - Bookings Office

Estimado Sr. Jose Muchas gracias por tu preciosa reseña, fue un grande placer haberlos conocido y hospedado en nuestro hotel Estamos encantados de que tu estancia fue hasta tus expectativas. Tratamos de hacer siempre todo lo posible para satisfacer las necesidades de nuestros clientes, y parece que vamos por buen camino. Esperamos volver a verte pronto y mientras tanto te enviamos nuestros mejores saludos. Atentamente Antonio - Bookings Office

Prezada Cliente Ficamos felizes e egradecidos com seu elogio quanto a nossa hospidalidade e aos servicios. Estamos constantemente ao dispor da nossa clientela para atender ás suas necessidades e tornar a sua estadia o mais agradável possÍvel. Vocês Brasileiros são realmente especiais e merecem toda a atenção possivel. Ficariamos muito honrados de recebe-lo novamente numa proxima ocasião. Atenciosamente Antonio - Bookings Office

Dear Mrs. Lilia We thank you a lot for having taken the time to write and share your experience at the Hotel Nuova Italia. The lack of an elevator is a well-known thing, anyway we have also ground floor rooms for customer who cannot climb stairs. Our staff is always at your disposal to satisfy your needs and make your stay as pleasent as possible.We are now looking forward to welcoming you again to our hotel in the near future and, until then, we remain, sincerely Antonio - Bookings Office

Dear Karyne We thank you a lot for having taken the time to write and share your experience at the Hotel Nuova Italia and for having given us such high marks. Your satisfation is our best reward ! We are now looking forward to welcoming you again to our hotel in the near future and, until then, we remain, sincerely Antonio - Bookings Office

Dear Erkan We thank you a lot for having taken the time to share your experience at the Hotel Nuova Italia and for your positive review. Air conditioning works well, should arise any problem, please contact our 24-hour staff.We are now looking forward to welcoming you again to our hotel in the near future and, until then, we remain, sincerely Antonio - Bookings Office

Dear Mr. Michael We thank you a lot for having taken the time to write and share your experience at the Hotel Nuova Italia.For any kind of inconvenience that should occur during the stay, we always suggest our kind customers to contact our helpful staff always at your complete disposal, night and day.We are now looking forward to welcoming you again to our hotel in the near future and, until then, we remain, sincerely Antonio - Bookings Office

Dear Jonathan We thank you a lot for having taken the time to write and share your experience at the Hotel Nuova Italia and for having given us such high marks. Your satisfation is our best reward ! We are now looking forward to welcoming you again to our hotel in the near future and, until then, we remain, sincerely Antonio - Bookings Office

Dear Sayjal We thank you a lot for having taken the time to write and share your experience at the Hotel Nuova Italia and for having given us such high marks. Your satisfation is our best reward ! We are now looking forward to welcoming you again to our hotel in the near future and, until then, we remain, sincerely Antonio - Bookings Office

Estimado Sr. Carlos Muchas gracias por tu preciosa reseña. Tratamos de hacer siempre todo lo posible para satisfacer las necesidades de nuestros clientes, y parece que vamos por buen camino. Que no hay elevador, esto ya se sabe. De todos modos tenemos habitaciones en planta baja también. El desayunoes ofrecido por el hotel, cumple los estandares de un hotel dos estrellasAsí como ha aumentado el costo de vida,también han hecho los precios de las habitaciones, no solo aqui sino en todos los hoteles.Esperamos volver a verte pronto y mientras tanto te enviamos nuestros mejores saludos. Atentamente Antonio - Bookings Office

Dear Saied We thank you a lot for having taken the time to write and share your experience at the Hotel Nuova Italia and for having given us such high marks. Your satisfation is our best reward ! We are now looking forward to welcoming you again to our hotel in the near future and, until then, we remain, sincerely Antonio - Bookings Office

Dear Rosana We thank you for having taken the time to rate and share your experience at the Hotel Nuova Italia Sincerely Antonio - Bookings Office

Estimado Sr. Pablo Muchas gracias por hospedarte en nuestro hotel y por evaluarlo. Esperamos volver a verte pronto y mientras tanto te enviamos nuestros mejores saludos. Atentamente Antonio - Bookings Office

Dear Hafize We thank you a lot for having taken the time to write and share your experience at the Hotel Nuova Italia and for having given us such high marks. Your satisfation is our best reward ! We are now looking forward to welcoming you again to our hotel in the near future and, until then, we remain, sincerely Antonio - Bookings Office

Dear Mr. Ala We thank you a lot for having taken the time to write and share your experience at the Hotel Nuova Italia. Your satisfation is our best reward ! We are now looking forward to welcoming you again to our hotel in the near future and, until then, we remain, sincerely Antonio - Bookings Office

Dear Mrs. Grace We thank you a lot for having taken the time to rated your experience at the Hotel Nuova Italia. Your satisfation is our best reward ! We are now looking forward to welcoming you again to our hotel in the near future and, until then, we remain, sincerely Antonio - Bookings Office

Estimado Cliente Gracias por hospedarse en nuestro hotel. Esperamos poder darte el bienvenido nuevamente en tu próxima visita a Florencia, mientras tanto, te enviamos nuestros mejores y más cordiales saludos. Antonio - Bookings Office

Prezada S.ra LucideFicamos felizes e egradecidos com seus elogio quanto a nossa hospidalidade e atendimento. Foi realmente uma joia bem grande te-los conhecido e hospedado em nosso hotel. Ficariamos muito honrados de recebe-los novamente numa próxima ocasião. Um grande abraço Antonio - Bookings Office

Dear Guest , We thank you a lot for having taken the time to write and share your experience at the Hotel Nuova Italia. The fact that there is no elevator is well -known. Anyway there are some rooms available on the ground floor, you only need to ask. We are now looking forward to welcoming you again to our hotel in the near future and, until then, we remain, sincerely Antonio - Bookings Office

Dear Monica We thank you a lot for having taken the time to write and share your experience at the Hotel Nuova Italia and for having given us such high marks. Your satisfation is our best reward ! We are now looking forward to welcoming you again to our hotel in the near future and, until then, we remain, sincerely Antonio - Bookings Office

Estimado Juan Jose Muchas gracias por tu preciosa reseña. Estamos encantados de que tu estancia fue hasta tus expectativas. Tratamos de hacer siempre todo lo posible para satisfacer las necesidades de nuestros clientes, y parece que vamos por buen camino. Esperamos volver a verte pronto y mientras tanto te enviamos nuestros mejores saludos. Atentamente Antonio - Bookings Office

Dear Kristina We thank you a lot for having taken the time to write and share your experience at the Hotel Nuova Italia . Your satisfation is our best reward ! We are now looking forward to welcoming you again to our hotel in the near future and, until then, we remain, sincerely Antonio - Bookings Office

Dear Ayhanl We thank you a lot for having taken the time to write and share your experience at the Hotel Nuova Italia and for having given us such high marks. Your satisfation is our best reward ! We are now looking forward to welcoming you again to our hotel in the near future and, until then, we remain, sincerely Antonio - Bookings Office

Dear Vasavi We thank you a lot for having taken the time to write and share your experience at the Hotel Nuova Italia and for having given us such high marks. Your satisfation is our best reward ! We are now looking forward to welcoming you again to our hotel in the near future and, until then, we remain, sincerely Antonio - Bookings Office