2/10 - Tồi
Dominique
Đi cùng gia đình
24/06/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Pee in the bed. I debated whether or not to write this review but upon my interaction with a vile issue with the manager I decided I needed to leave one. Upon arrival I was pleased with the room I got and believed it to be clean. When I went to bed, I began noticing a foul odor. I smelled my pillow, sheets and myself to find where it was coming from and could only get hints here or there but no direct spot. In the morning when I went to shower, I realized the foul odor was all over my arms, shoulders and clothes. Upon realizing that, I suspected the odor must’ve come from the bed. When I smelled the mattress itself is when I smelled an incredibly strong odor of pee, and quickly realized that the pee was still wet. I understand mistakes happen and understand that maids are doing the best they can and that’s not why I’m leaving this review. I’m leaving this review because of my interaction with the manager alerting him of this issue. I explained the situation exactly as it happened and he immediately was defensive. I opted to go to the room so he could verify the pee ridden mattress himself because there is no denying that’s what it is. Upon entering the room, he noticed the wet spots on the bed and quickly told me that the House Keeping Manager would contact me and left the room before I could say another thing. There was no accountability taken, no apology made. So many more absurd details to this story but there’s a limit to how much I can post. I posted full review on googl
Dominique
Lưu trú 1 đêm vào Tháng 6, 2024