Tất cả nhận xét được hiển thị đều là từ trải nghiệm thật của khách. Chỉ những khách đã đặt kỳ lưu trú với chúng tôi mới có thể gửi nhận xét. Chúng tôi xác thực nhận xét theo nguyên tắc của mình và đăng tất cả nhận xét, dù tích cực hay tiêu cực.Thông tin thêmMở trong cửa sổ mới
Đánh giá 10 - Xuất sắc. 603/1004 nhận xét" "
10 - Xuất sắc
603
Đánh giá 8 - Tốt. 151/1004 nhận xét" "
8 - Tốt
151
Đánh giá 6 - Được. 95/1004 nhận xét" "
6 - Được
95
Đánh giá 4 - Kém. 73/1004 nhận xét" "
4 - Kém
73
Đánh giá 2 - Tồi. 82/1004 nhận xét" "
2 - Tồi
82
9,0/10
Sạch sẽ
8,2/10
Nhân viên & dịch vụ
8,8/10
Tiện nghi, dịch vụ
9,0/10
Điều kiện & cơ sở vật chất nơi lưu trú
8,6/10
Thân thiện với môi trường
Nhận xét
10/10 - Xuất sắc
NICOLE, MIAMI
Đi cùng bạn đồng hành
26/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Need better parking options.
NICOLE
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services Team trả lời vào 27/05/2024
Hello Nicole,Thank you for the constructive feedback. We offer valet services and we do offer complimentary parking in our self-park garages. We offer 3 different self-park garages for the convenience of our guests. If you need assistance with locating the appropriate parking area please ask one of our parking attendants for assistance and they will happily direct you. We look forward to your next visit!
10/10 - Xuất sắc
Michele
25/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Michele
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services Team trả lời vào 27/05/2024
Hello Michele!Thank you for the review! It's great to hear that you enjoyed your experience while visiting The Guitar Hotel at Seminole Hard Rock Hollywood! Life is meant to be lived so be sure to explore all of our tasty new options! Hard Rock Cafe’s Messi Chicken Sandwich is a favorite with many of our guests! We look forward to welcoming you back again soon!
10/10 - Xuất sắc
BYRON
25/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great property but I bit expensive.
BYRON
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services Team trả lời vào 27/05/2024
Hello Byron!Thank you for the review! We're happy to hear that you had a great experience! Be sure to treat yourself to a massage or spa service at our new Body Rock Spa on your next stay! We look forward to welcoming you back again soon!
10/10 - Xuất sắc
Marian
Đi cùng bạn đồng hành
25/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Efficient Professional Friendly
Marian
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services Team trả lời vào 27/05/2024
Hello Marian!Your positive feedback is greatly appreciated! It's great to hear that you enjoyed yourself while visiting The Guitar Hotel at Seminole Hard Rock Hollywood! Our goal is always to provide amplified service and it sounds like we hit our mark! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
10/10 - Xuất sắc
Michael
20/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was great. Will be going back!
Michael
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services Team trả lời vào 21/05/2024
Hello Michael!Thank you for submitting a review! Your positive feedback is greatly appreciated! We're delighted to hear that you had such a great experience while visiting The Guitar Hotel at Seminole Hard Rock Hollywood! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
10/10 - Xuất sắc
Reynaldo, Mami
14/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Godd
Reynaldo
Lưu trú 1 đêm vào Tháng 2, 2024
Guest Services Team trả lời vào 15/05/2024
Hello Reynaldo!Thank you for the positive feedback! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
10/10 - Xuất sắc
John
Đi theo nhóm
11/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was great. Staff is incredibly friendly and helpful. Properly is great.
John
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services Team trả lời vào 13/05/2024
Hello John!Your positive feedback is greatly appreciated! We're delighted to hear that you had such a great experience with us at Seminole Hard Rock Hollywood! Our goal is always to provide amplified service and it sounds like we hit our mark! Next time, be sure to check out our Rock Spa & Salon to treat yourself to a massage or spa service on your next visit! We look forward to serving you again soon!
10/10 - Xuất sắc
Grisel
07/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel
Grisel
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services Team trả lời vào 09/05/2024
Hello Grisel!Thank you for the positive feedback! We're delighted to hear that you had a great experience while visiting The Guitar Hotel at Seminole Hard Rock Hollywood! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
10/10 - Xuất sắc
Ines
Đi cùng gia đình và trẻ nhỏ
02/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was good
Ines
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Services Team trả lời vào 02/05/2024
Hello Ines!Thank you for the positive feedback! We're delighted to hear that you had a good time with us at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
10/10 - Xuất sắc
Veronica
01/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Increible
Veronica
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Services Team trả lời vào 02/05/2024
Hello Veronica!Thank you for sharing the positive feedback from your recent experience! We're happy to hear that you had an incredible experience at Seminole Hard Rock Hollywood! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
8/10 - Tốt
Elizabeth
Đi cùng bạn đồng hành
28/04/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ
Was very nice but came across some rude employees. Pool rules a little extreme and closed early for a Friday and Saturday. Smoking everywhere. I asked for none smoking room but smelling in our area..
Elizabeth
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Services Team trả lời vào 30/04/2024
Hello Elizabeth,We appreciate your observations and concerns. We're disappointed to learn about the negative interactions you had with our staff. We'll review your comments with our team to address the issues you mentioned. At Seminole Hard Rock Hollywood it is our goal to provide all of our guests with an exceptional gaming and entertainment experience. Although smoking is permitted at our facility, we understand that it should never interfere with the comfort of our guests.If you prefer a smoke-free experience, please visit our new 7,500 square foot fully enclosed smoke-free gaming area. Inside guests will find an impressive selection of more than 200 slots accepting a wide range of monetary denominations, from pennies to 5 slots. The new gaming room is conveniently located near the Winners Way Garage entrance.Also, smoking is prohibited in the restrooms, restaurants, retail promenade, convention area and our public walkways.We want everyone to have a memorable experience and the Seminole Hard Rock Hotel & Casino in Hollywood and look forward to welcoming you back.
6/10 - Được
Kelly, Falls church
27/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Kelly
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Services Team trả lời vào 30/04/2024
Hello Kelly,Thank you for submitting a review. We are always working on better ways to improve our guest experience, and we would love to hear more about your recent visit. Feel free to contact us directly if you would like to further discuss your experience. Have a rockin' day!
10/10 - Xuất sắc
Kenneth
25/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice place
Kenneth
Lưu trú 3 đêm vào Tháng 4, 2024
Guest Services Team trả lời vào 26/04/2024
Hello Kenneth!Thank you for the positive feedback! We're happy to hear that you feel The Guitar Hotel at Seminole Hard Rock Hollywood is a nice place! Next time, be sure to check out our Rock Spa & Salon to treat yourself to a massage or spa service on your next visit! We look forward to serving you again soon!
10/10 - Xuất sắc
Peggy
24/04/2024
Thích: Sạch sẽ
Peggy
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Services Team trả lời vào 26/04/2024
Hello Peggy!Thank you for submitting a review! It's great to hear that you enjoyed your experience with us at The Guitar Hotel at Seminole Hard Rock Hollywood! Life is meant to be lived so be sure to explore all of our tasty new options! Hard Rock Cafe’s Messi Chicken Sandwich is a favorite with many of our guests! We look forward to welcoming you back again soon!
10/10 - Xuất sắc
Rania
23/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent
Rania
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Services Team trả lời vào 25/04/2024
Hello Rania!Thank you for submitting a review! We're happy to hear that you had an excellent time with us at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
10/10 - Xuất sắc
Viviana
Đi cùng gia đình
23/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Pool areas were great! Food options.
Viviana
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Services Team trả lời vào 25/04/2024
Hello Viviana!Thank you for the positive feedback! We're glad to hear that you enjoyed some time by the pool while at Seminole Hard Rock Hollywood! Our goal is to create authentic experiences that rock and it sounds like we hit our mark! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
10/10 - Xuất sắc
sean
Đi cùng bạn đồng hành
21/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff Carin, Jasmine and her team at Abiaka was unbelievable... they made our anniversary memorable.., the manager was absolutely phenomenal.... Will definitely return to Abiaka restaurant.... excellent food and service
sean
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Services Team trả lời vào 23/04/2024
Hello Sean!Thank you for the positive feedback and Happy Anniversary! We're thrilled to hear that you had such an enjoyable experience and thank you for choosing Seminole Hard Rock Hollywood as your celebration destination! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
10/10 - Xuất sắc
Antonio
Đi cùng gia đình
17/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good
Antonio
Lưu trú 3 đêm vào Tháng 3, 2024
Guest Services Team trả lời vào 18/04/2024
Hello Antonio!Your positive feedback is greatly appreciated! It's great to hear that you had a good time with us at Seminole Hard Rock Hollywood! Life is meant to be lived so be sure to explore all of our tasty new options! Hard Rock Cafe’s Messi Chicken Sandwich is a favorite with many of our guests! We look forward to welcoming you back again soon!
10/10 - Xuất sắc
Tania
17/04/2024
Tania
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Services Team trả lời vào 07/05/2024
Hello Tania,Thank you for submitting a review! We're delighted to hear that you enjoyed your time at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
10/10 - Xuất sắc
Freddy
Đi cùng bạn đồng hành
16/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was amazing as in design
Freddy
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Services Team trả lời vào 17/04/2024
Hello Freddy!Thank you for the positive feedback and kind compliment! We're thrilled to hear that you had such an amazing experience with us at Seminole Hard Rock Tampa! Be sure to treat yourself to a massage or spa service at our new Body Rock Spa on your next stay! We look forward to welcoming you back again soon!
10/10 - Xuất sắc
Miguel
15/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Miguel
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Services Team trả lời vào 17/04/2024
Hello Miguel!Thank you for submitting a review! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
10/10 - Xuất sắc
Catherine, Lawrence
Đi cùng bạn đồng hành
15/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful hotel, very nice room. We ate at Council Oaks & were very satisfied with our entire meal experience.
Catherine
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Services Team trả lời vào 16/04/2024
Hello Catherine!Your positive feedback is greatly appreciated! We're happy to hear that you feel Seminole Hard Rock Hollywood is a beautiful place! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
10/10 - Xuất sắc
Jonathan
11/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Jonathan
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Services Team trả lời vào 16/04/2024
Hello Jonathan!Thank you for submitting a review! We're delighted to hear that you enjoyed your time at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
10/10 - Xuất sắc
Yumar
Đi cùng gia đình
09/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was all good
Yumar
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Services Team trả lời vào 10/04/2024
Hello Yumar!Your positive feedback is greatly appreciated! We're delighted to hear that you had a good time with us at The Guitar Tower at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
10/10 - Xuất sắc
Maite
09/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Love it
Maite
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Services Team trả lời vào 16/04/2024
Hello Maite!We appreciate the review! Thank you for the positive feedback! We're delighted to hear that you love the place! At Seminole Hard Rock Hollywood our goal is always to create authentic experiences that rock and it sounds like we hit our mark! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
10/10 - Xuất sắc
Gabriel
09/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Gabriel
Lưu trú 2 đêm vào Tháng 3, 2024
Guest Services Team trả lời vào 16/04/2024
Hello Gabriel!Thank you for submitting a review! We're delighted to hear that you enjoyed your time at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
10/10 - Xuất sắc
Tara
Đi cùng bạn đồng hành
05/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved the resort it was cleaned, well maintained and the experience was great. We will be going back again.
Tara
Lưu trú 4 đêm vào Tháng 3, 2024
Guest Services Team trả lời vào 08/04/2024
Hello Tara!Thank you for submitting a review! We're delighted to hear that you love the place! At Seminole Hard Rock Hollywood we strive to ensure that our guests stay, play, dine, and recharge like rock royalty! Next time, be sure to check out our Rock Spa & Salon to treat yourself to a massage or spa service on your next visit! We look forward to serving you again soon!
8/10 - Tốt
Kutlay Erdal
Đi cùng gia đình
05/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It is very crowded and noisy. Public places are not clean enough. You can not find available seats at restaurants, patisserie, pool.
Kutlay Erdal
Lưu trú 6 đêm vào Tháng 3, 2024
Guest Services Team trả lời vào 08/04/2024
Hello Kutlay Erdal,We appreciate the rating, even if it means we could have done better. We’d love to know more about what we did and didn’t do well so that we can better serve you in the future. Please feel free to contact us directly if you would like to further discuss your feedback. Have a rockin' day!
10/10 - Xuất sắc
Juana
Đi cùng gia đình
05/04/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful place
Juana
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Services Team trả lời vào 08/04/2024
Hello Juana!Your positive feedback is greatly appreciated! We're happy to hear that you feel Seminole Hard Rock Hollywood is a beautiful place! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
6/10 - Được
Joseph
01/04/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All in all pretty good, but they wouldn’t let me take a trolly to bring my suitcase. I had to roll that crazy stuff out by myself no help.
Joseph
Lưu trú 2 đêm vào Tháng 3, 2024
Guest Services Team trả lời vào 01/04/2024
Hello Joseph,Thank you for sharing your feedback with us. We'll review your comments with our team to address the issues you mentioned. We apologize for any inconvenience caused and hope you'll give us another chance to provide a better experience in the future.
10/10 - Xuất sắc
Randolph
31/03/2024
Randolph
Lưu trú 2 đêm vào Tháng 3, 2024
Guest Services Team trả lời vào 02/04/2024
Hello Randolph!Thank you for the review! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
10/10 - Xuất sắc
Ballestero
28/03/2024
Ballestero
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Services Team trả lời vào 18/04/2024
Hello Ballestero!Thank you for the review! We're delighted to hear that you enjoyed your time at The Guitar Hotel at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
10/10 - Xuất sắc
Aristode
24/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Great
Aristode
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Services Team trả lời vào 26/03/2024
Hello Aristode!Thank you for the positive feedback! We're delighted to hear that you had a great experience with us at Seminole Hard Rock Hollywood! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
10/10 - Xuất sắc
Ralph, Wellington
Đi cùng bạn đồng hành
21/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property, staff, and service were excellent.
Ralph
Lưu trú 2 đêm vào Tháng 3, 2024
Guest Services Team trả lời vào 22/03/2024
Hello Ralph!Thank you for the positive feedback and kind compliments! It's great to hear that you had an excellent experience at Seminole Hard Rock Hollywood! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
8/10 - Tốt
paul
20/03/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Would do it again
paul
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Services Team trả lời vào 22/03/2024
Hello Paul!Thank you for the positive feedback! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
10/10 - Xuất sắc
Schallum
17/03/2024
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
When I check in they give me a maps to indicate where I was going
Schallum
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Services Team trả lời vào 19/03/2024
Hello Schallum!Thank you for submitting a review! We're delighted to hear that you enjoyed your time at Seminole Hard Rock Hollywood! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
10/10 - Xuất sắc
SHARON E
15/03/2024
SHARON E
Lưu trú 2 đêm vào Tháng 3, 2024
Guest Services Team trả lời vào 08/04/2024
Hello Sharon!Thank you for the review! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
10/10 - Xuất sắc
Alain
Đi theo nhóm, Đi cùng bạn đồng hành
13/03/2024
The experience is amazing. Valet, then being smacked in the face with an entrance that is amazingly opulent. Walk by the steakhouse into a luxurious room. Beautiful view of the pool. The Spa so good. The pool area is 10/10. A Concert right on the premises topped it off.
Alain
Lưu trú 3 đêm vào Tháng 3, 2024
Guest Services Team trả lời vào 14/03/2024
Hello Alain!Thank you for your positive feedback! We're delighted to hear that you had such an amazing experience with us at Seminole Hard Rock Hollywood! We strive to ensure that our guests stay, play, dine, and recharge like rock royalty! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
10/10 - Xuất sắc
YongUnee, DACULA
12/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We stayed at the guitar, but we had friends who stayed at Hard Rock. Understandably old cuz it’s the original, but really needs to be renovated.
YongUnee
Lưu trú 2 đêm vào Tháng 3, 2024
Guest Services Team trả lời vào 13/03/2024
Hello YoungUnee,Thank you for your feedback and for sharing your suggestions. We appreciate your input and will take it into consideration as we strive to improve our services. We value your loyalty and look forward to serving you better in the future.
4/10 - Kém
Simone
Đi cùng bạn đồng hành
10/03/2024
Không thích: Nhân viên & dịch vụ
Would not let us check in until late Friday afternoon and would not let us have a late check out Sunday
Simone
Lưu trú 2 đêm vào Tháng 3, 2024
Guest Services Team trả lời vào 12/03/2024
Hello Simone,Thank you for submitting a review. We are always working on better ways to improve our guest experience, and we would love to hear more about your recent visit. Feel free to contact us directly if you would like to further discuss your experience. Have a rockin' day!
6/10 - Được
John
Đi cùng bạn đồng hành
05/03/2024
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
The casino is subpar for the experience.
John
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Services Team trả lời vào 14/03/2024
Hello John,Thank you for submitting a review. We apologize that your experience didn’t meet your expectations. Please feel free to contact us directly if you would like to further discuss your feedback. Have a rockin' day!
4/10 - Kém
John
Đi cùng gia đình
05/03/2024
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Liked the gorgeous architecture, but lack of help was annoying.
John
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Services Team trả lời vào 07/03/2024
Hello John,Thank you for submitting a review. We apologize that your experience didn’t meet your expectations. Please feel free to contact us directly if you would like to further discuss your feedback. Have a rockin' day!
10/10 - Xuất sắc
Janelle
05/03/2024
I love the shape of the hotel, and the beautiful light shows on it. I had a wonderful stay the room was magnificent.
The toilet tissue was unsatisfactory for such a fine hotel.
My room was beautiful and comfortable.
Janelle
Lưu trú 3 đêm vào Tháng 2, 2024
Guest Services Team trả lời vào 07/03/2024
Hello Janelle!Thank you for submitting a review! We're delighted to hear that you love the place! At Seminole Hard Rock Hollywood our goal is always to create authentic experiences that rock and it sounds like we hit our mark! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
8/10 - Tốt
Helen, Miami
05/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Helen
Lưu trú 1 đêm vào Tháng 2, 2024
Guest Services Team trả lời vào 07/03/2024
Hello Helen!Thank you for the review! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Life is meant to be lived so be sure to explore all of our tasty new options! Hard Rock Cafe’s Messi Chicken Sandwich is a favorite with many of our guests! We look forward to welcoming you back again soon!
10/10 - Xuất sắc
Fernandido
01/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good things
Fernandido
Lưu trú 1 đêm vào Tháng 2, 2024
Guest Services Team trả lời vào 04/03/2024
Hello Fernandido!Thank you for the positive feedback! We're delighted to hear that you had a good time with us at Seminole Hard Rock Hollywood! Life is meant to be lived so be sure to explore all of our tasty new options! Hard Rock Cafe’s Messi Chicken Sandwich is a favorite with many of our guests! We look forward to welcoming you back again soon!
10/10 - Xuất sắc
ENRIQUE
Đi cùng gia đình
01/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great staff.
ENRIQUE
Lưu trú 2 đêm vào Tháng 2, 2024
Guest Services Team trả lời vào 04/03/2024
Hello Enrique!Thank you for the positive feedback! We're delighted to hear that you had such a great experience with us at Seminole Hard Rock Hollywood! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!
2/10 - Tồi
K
27/02/2024
Horrible Do not waist your money staying at the guitar staff at the front desk was not helpful rude and said because we booked through Expedia we have a horrible room and can not change the room even though we booked non smoking
G amd the room was filled w the smell
Of nasty cigg disgusting
G
K
Lưu trú 1 đêm vào Tháng 2, 2024
Guest Services trả lời vào 04/03/2024
Hello,We thank you for taking the time to submit a review and we value your feedback. Thank you for taking the time to submit a review. We want to take this opportunity to express our sincerest apologies for the disappointment you encountered during your trip. More specifically, we were concerned to read of your disappointment with your guest room. We advise you to please report any issues to our Management Team immediately, so we can better assist you with an immediate resolution. Please feel free to contact us directly if you would like to further discuss your feedback. Have a rockin' day!
10/10 - Xuất sắc
therline
26/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
therline
Lưu trú 2 đêm vào Tháng 2, 2024
Guest Services Team trả lời vào 28/02/2024
Hello Therline!Thank you for submitting a review! It's great to hear that you enjoyed your experience with us at Seminole Hard Rock Hollywood! Be sure to check our Events Calendar for all the action we have planned for this month! We look forward to welcoming you back again soon!
8/10 - Tốt
John
25/02/2024
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Once again as happened several times in the past no room was ready at check in time 4 PM. Always odd here. Front desk clerks look at screen - jot down room numbers - go behind wall to manager presumably - and come back “sorry no room we will text you later.” We come on concert nights so must get early dinner res so stressful waiting not knowing if will get room in time to clean up and change for dinner and concert.
John
Lưu trú 1 đêm vào Tháng 2, 2024
Guest Services Team trả lời vào 26/02/2024
Hello John,Thank you for your feedback and for sharing your suggestions. We appreciate your input and will take it into consideration as we strive to improve our services. We'll review your comments with our team to address the issues you mentioned. We apologize for any inconvenience caused and hope you'll give us another chance to provide a better experience in the future.
10/10 - Xuất sắc
Dana
22/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great pools and atmosphere
Dana
Lưu trú 1 đêm vào Tháng 2, 2024
Guest Services trả lời vào 22/02/2024
Hello Dana!Thank you for the positive feedback! We're delighted to hear that you had such a great experience with us at Seminole Hard Rock Hollywood! We're glad to hear that you enjoyed some time by the pool during your stay! Be sure to treat yourself to a massage or spa service at our Rock Spa & Salon on your next stay! We look forward to welcoming you back again soon!