2/10 - Tồi
Chad
Đi cùng gia đình và trẻ nhỏ
04/08/2025
Made a reservation for my family and I (2 babies under the age of 2 and my 6 year old along with my husband and I) and even called the hotel hours before check in to let them know that we would be arriving late. Staff told me that it would be okay as long as we arrive before 12am. We got to the hotel at 11pm after a long 2hr 30min drive only for them to then tell us that they’re overbooked although I called them at 10am for confirmation. They sent us to their other hotel which did NOT compare to this hotel at all and looked horrible. My husband went to the front desk and they were told they never received any request for a stay by the previous hotel leaving my kids, husband and I with nowhere to stay. We traveled from Connecticut to Pennsylvania thinking to spend the night at this hotel in NJ all for this to occur and had to drive 3 more hours back home to CT when this all could have been avoided if someone called to tell us that they’re overbooked or the staff could have told us when i called earlier in the day.
Chad
Lưu trú 1 đêm vào Tháng 7, 2025