4/10 - Kém
Dasha
Đi cùng gia đình
08/11/2025
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My first room was pretty deplorable. Roaches, overwhelming smell of mildew/wet carpet. Dirty walls with footprints & handprints, dated, chipped, water damaged wooden furniture, blankets with giant holes in them, stained linen, dried BOOGERS on a head board of one of the beds, mold growing on the headboards of the beds, stained carpet, stained decorative pillows with dried white substance/stains as well. They also do not have Smart TV’s. I was very disappointed, surprised, and embarrassed. The staff were all very nice. I left so upset and looking for another hotel room. It got very late into the evening, my children were tired and my husband accidentally booked another hotel too far away which I had a nightmare trying to cancel and rebook. Again, the staff were nice and friendly. I went back and they promptly switched my room. It was, shall I say….better, we were just still quite a bit traumatized. I highly doubt I would take a chance on the Hyatt Place again.
Dasha
Lưu trú 7 đêm vào Tháng 10, 2025