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Nhận xét về The Royal Inn Beach Hotel Hutchinson Island

2.5 out of 5
The Royal Inn Beach Hotel Hutchinson Island
222 Hernando Street, Fort Pierce, FL

Nhận xét

6,6
Đánh giá 10 - Xuất sắc. 219/1000 nhận xét" "
Đánh giá 8 - Tốt. 256/1000 nhận xét" "
Đánh giá 6 - Được. 244/1000 nhận xét" "
Đánh giá 4 - Kém. 150/1000 nhận xét" "
Đánh giá 2 - Tồi. 131/1000 nhận xét" "

6,6/10

Sạch sẽ

7,4/10

Nhân viên & dịch vụ

6,2/10

Tiện nghi, dịch vụ

6,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

6,6/10

Thân thiện với môi trường

Nhận xét

2/10 - Tồi

Olena

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was extremely dirty and old. Properly condition is not good either. Room is much smaller than on the picture.
Lưu trú 2 đêm vào Tháng 5, 2024
Benny trả lời vào 24/05/2024
We are sorry to hear your stay didn’t go as planned. Please contact us directly so we can better assist you.

10/10 - Xuất sắc

Gregory

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff is amazing our room was very clean, very nicely decorated and the bed was extremely comfortable I will be going back and highly recommend this place
Lưu trú 2 đêm vào Tháng 5, 2024
Benny trả lời vào 24/05/2024
Thank you for excellent feedback. We are happy to hear you had a great stay. Safe travels & visit again soon

6/10 - Được

Brittany

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There are definitely some cons when I stayed. My husband and our babies had one room & my mother and my siblings were staying in a different room. Both rooms had mold spots on the curtains and a lot of dust piling on the curtains as well. However, in my room, it would get kind of humid like because the ceiling fan didn’t work. At night, it cooled down in the room without the fan at least, so it made it bearable. My mother’s room had a ceiling fan that worked tho and her room was super cold, just how she likes it. The pool area was nice, the temp of the water is perfect (don’t know if they control that or not) but they have chairs you can sit and tan, two big umbrellas to sit under as well. As far as noise. Just remember you are in a busy area for the weekend so during the weekend you will hear a lot of motorcycles and cars but there are always cops hanging around making sure everything is good as well. You can easily hear someone moving their furniture around on the floor above you or someone talking outside in the hallway or by their cars. The pool area doesn’t have a time as to when it closes on their rules board but the lady locked it up at 10pm in case anyone was wondering what time it closes.
Lưu trú 2 đêm vào Tháng 5, 2024
Benny trả lời vào 24/05/2024
We are sorry to hear your stay did not go as planned. We appreciate your feedback and will correct the concerns you have mentioned. The pool does close at 9 PM & there is a sign at the front gate with the hours of operation. Please reach out to us if you have any further concern

10/10 - Xuất sắc

Sandra

Đi cùng thú cưng, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We loved it! Super cute and clean.
Lưu trú 1 đêm vào Tháng 5, 2024
Benny trả lời vào 24/05/2024
So happy to hear you had a great stay. Please visit again soon

8/10 - Tốt

Olivia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Benny trả lời vào 24/05/2024
Thank you for staying with us and we wished you safe travels

10/10 - Xuất sắc

Shaquanna

Lưu trú 1 đêm vào Tháng 5, 2024
Benny trả lời vào 24/05/2024
We are glad you had an excellent stay! Please visit again soon

10/10 - Xuất sắc

Ashley

Lưu trú 1 đêm vào Tháng 5, 2024

2/10 - Tồi

Joseph

Lưu trú 2 đêm vào Tháng 5, 2024

8/10 - Tốt

james

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Little bit older property but clean, good balconies, comfortable beds, helpful staff and very walkable to beach areas.
Lưu trú 3 đêm vào Tháng 4, 2024
Benny trả lời vào 30/04/2024
We are happy to hear you had an enjoyable stay. Please visit again soon.

6/10 - Được

Carmen

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
The staff was very helpful and friendly.
Lưu trú 2 đêm vào Tháng 4, 2024
Benny trả lời vào 18/04/2024
Glad to hear you had a good stay & our staff were able to provide excellent service.We look forward to your return visit

4/10 - Kém

Pablo, Lutz

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had to request to be moved to a different room, the door on the original room would not lock; it was not squared to the frame; hinges were loose and the door lock plate was missing most screws inside and out; the hallway had spider webs and the floor tile grout look like it have not been cleaned in a long time, it had grime, mainly in the bathroom; the bathroom door could not be closed as it was misaligned.
Lưu trú 4 đêm vào Tháng 4, 2024
Benny trả lời vào 18/04/2024
We are sorry to hear your trip did not go as planned. We have ordered a new door and locking plate to fix the concern. We appreciate your feedback and hope your trip was enjoyable outside of this issue. Please reach out to us if you have any further concerns

10/10 - Xuất sắc

Jeanette

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
This hotel was fine for the price. Annette at the front desk was great and accommodating. We stayed the night and walked to all the surrounding bars and restaurants.
Lưu trú 1 đêm vào Tháng 4, 2024
Benny trả lời vào 16/04/2024
We are happy to hear you had an excellent stay! Annette is amazing and I will make sure I convey your feedback. Safe travels!

6/10 - Được

Steve

Lưu trú 3 đêm vào Tháng 4, 2024
Benny trả lời vào 06/05/2024
Thank you for choosing to staying with us. We hope to see you again on your return visit.

6/10 - Được

Lydia

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Freundlicher Empfangen, doch das Zimmer riecht muffig und verbraucht. Für eine Nacht brauchbar, aber nichts zum längeren verweilen. Der Poolbereich ist sauber, doch nichts zum wohlfühlen. Zimmer und Bad jedoch sehr sauber
Lưu trú 1 đêm vào Tháng 4, 2024
Benny trả lời vào 15/04/2024
We are happy to hear you had a good stay. sichere Reisen & visit again soon

10/10 - Xuất sắc

Kraig

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was awesome!!! Unique nice property!
Lưu trú 2 đêm vào Tháng 4, 2024
Benny trả lời vào 15/04/2024
Thank you for your feedback. We are happy you had a great stay. Safe travels and we look forward to having you stay with us again

8/10 - Tốt

David

Lưu trú 1 đêm vào Tháng 4, 2024
Benny trả lời vào 06/05/2024
We are happy to hear you had a great stay. Safe travels and visit again soon

6/10 - Được

Lisa

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
The staff was wonderful. A block to the ocean, awesome. The room was not as nice as the pics. Everything was in need of a serious update... walls, dishes, front door, mattresses. Property in front of our door and outside the pool was a lot of garbage, broken glass and cigarette butts. I want to end this with, the staff being super accommodating and super friendly.
Lưu trú 3 đêm vào Tháng 4, 2024
Benny trả lời vào 10/04/2024
We are happy to hear you appreciate our staff. They are wonderful hard workers. We do run close to 100% occupancy annually. I have informed maintenance about your complaint and it will be addressed immediately. We appreciate your feedback and look forward to your future stay.

2/10 - Tồi

William

Đi cùng gia đình, Đi cùng bạn đồng hành
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
What a dump. Dirty, worn with things broken. Sliding glass door wouldn’t lock. Smells funny everywhere.
Lưu trú 1 đêm vào Tháng 3, 2024
Benny trả lời vào 02/04/2024
It seems your stay did not go as planned. Please reach out to us so we can further assist you. Safe travels

10/10 - Xuất sắc

James

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A nice affordable stay near the water.
Lưu trú 2 đêm vào Tháng 3, 2024
Benny trả lời vào 29/03/2024
We appreciate you choosing to stay with us and we are happy to hear you had a great stay. Please visit us again in the near future

10/10 - Xuất sắc

Willard

Đi cùng thú cưng, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I had a wonderful experience on my stay. The place is nice and cozy. Great ladies who run the place very nice and helpful. For an ocean inn it is great. Yes you will have sand in places you can’t get to but that’s part of the beach inn experience. I would highly recommend staying with them.
Lưu trú 4 đêm vào Tháng 3, 2024
Benny trả lời vào 26/03/2024
We are happy to hear you had a great beach vacation! We look forward to your return visit

6/10 - Được

Piera

Đi cùng gia đình
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The property is old, but for the price, it has everything you need. The pool is nice, the beach is very close, and the front desk very helpful. The rooms are large, the bed was good. The AC needs updating, because it caused a bit of condensation on the curtains. It’s not fancy but it has everything you need for a low budget.
Lưu trú 7 đêm vào Tháng 3, 2024
Benny trả lời vào 26/03/2024
Seems like you had a great stay per your feedback although it does not match the rating you left. Please note that we have replaced all the HVAC units in the hotel new as of today per guest feedback. We look forward to your return visit

2/10 - Tồi

Rachel

Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is the first time we have ever left a property in the middle of a stay. The room was dirty our sheets, pillows, curtains, floor, everything. They did give us a new sheets to change ourselves (which were also dirty). Our lock had been busted in before and not fixed. The hotel was not secure from people walking in off the street. It was loud with people yelling in halls. Did not feel safe keeping our kids there at night. It was not as close to the beach as we were lead to believe and looked nothing like the pictures. I will say the staff was friendly and did let us out of our reservation. I would not recommend staying here.
Lưu trú 2 đêm vào Tháng 3, 2024
Benny trả lời vào 26/03/2024
We are sad to hear your stay did not go as planned. Please reach out to us so we can be of better service.

2/10 - Tồi

Lori

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is the worst property I've ever stayed at. The floors were dirty the pool was dirty there were ants in the kitchen and living room. The baseboards were gross there were spiders in the bedroom on the ceiling obviously it hadn't been dusted for quite some time. There was also rat poop or some kind of poop as we come in the front door to the room. There was no breakfast as stated in the Expedia room description
Lưu trú 1 đêm vào Tháng 3, 2024
Benny trả lời vào 26/03/2024
Thank you for your feedback. We do not advertise a breakfast anywhere. We do not service it although there are plenty of options within walking distance. Please reach out to us so we can address your concerns

10/10 - Xuất sắc

Jean-Pierre

Lưu trú 1 đêm vào Tháng 3, 2024
Benny trả lời vào 26/03/2024
Glad to hear you had a fantastic stay. Look forward to your next visit

10/10 - Xuất sắc

Mike

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good value and close to the beach
Lưu trú 1 đêm vào Tháng 2, 2024
Benny trả lời vào 07/03/2024
Great to hear you had an excellent trip. We look forward to your return trip!

2/10 - Tồi

Benton

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Dirty hotel room and elevator. Room door looked like it’s been broken into before and never fixed. Bugs crawling on walls. Dirty sheets. Dogs barking all night long next door. Mold and mildew on curtains and ac unit. Musty smell. Overall worst hotel we’ve ever stayed in.
Lưu trú 1 đêm vào Tháng 2, 2024
Benny trả lời vào 07/03/2024
We are sorry to hear your stay did not go as planned. Please reach out to us so we can assist you.

10/10 - Xuất sắc

Paula, wpb

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We Love this place. Staff went above and beyond. We return again soon.
Lưu trú 2 đêm vào Tháng 2, 2024
Benny trả lời vào 15/04/2024
We are pleased to hear you had a great trip! Please visit us again soon

6/10 - Được

Chris

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our room was clean, the mattresses were comfy, and the staff were very friendly and helpful. Office did not open until 8 am, so calls before that were not answered. The hotel is very old in in desperate need of upgrading, should probably be completely gutted. There was a rusty vent, cabinets were chipped, no fan in the bathroom, no mirror in the room. It was very close to the beach and convenient to restaurants, but was very disappointed for a room that was almost $300 a night.
Lưu trú 3 đêm vào Tháng 2, 2024
Benny trả lời vào 07/03/2024
Thank you for your feedback. Because we did repaint our rooms, replace switches, lighting, baseboards etc it does kinda highlight some of the small things like towel bars and bathroom fans. All of these items are on the docket for replacement & we have already begun that process. We appreciate you staying with us and we hope you will consider us for future travel

2/10 - Tồi

Nicholas

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
verpaid based on pictures on Expedia. Lady at front desk was very nice and informative. She’s the only thing going here. Paid more than our resort in Orlando based on pictures. Checked in with family and immediately checked out moments later asking for a refund after daughter’s allergies exploded the moment she walked into the room. Smelled like Cigarettes and musk. Refund was denied for three day stay even though stay was 10 minutes. Even offered to pay the night to get rest of money back. Avoid this place like the plague. Door looked like it was kicked in. A/C did not keep room cool/dry. Loud, unsafe feel to area behind hotel. Read the other reviews! Will absolutely take legal action if attempt to reverse charge does not work. Completely fooled on this one and taken advantage of. Expedia should be ashamed.
Lưu trú 3 đêm vào Tháng 2, 2024
Benny trả lời vào 22/02/2024
The nice lady at the front desk told management you said someone in your family was on their deathbed which is why we would gladly do a refund. But you told Expedia a different story and then you posted a different story in the review once your refund was denied. This is high season and we have strict cancellation policies. Please contact us so we can handle your concerns.

4/10 - Kém

Adolf

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Super "dated". Needs serious modernization. The online pics dont reflect the wear and tear.
Lưu trú 1 đêm vào Tháng 2, 2024
Benny trả lời vào 22/02/2024
Sorry to hear your stay didn’t go as planned. We have done considerable upgrades to the hotel & maintenance is ongoing. The property is Old Florida & will we do not want to overly modernize it, we do make every effort to upgrade & maintain it to keep the same feel. We wish you the best in your travels.

10/10 - Xuất sắc

Mark

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Benny trả lời vào 22/02/2024
We are happy to know you had a great stay & we look forward to your return visit

6/10 - Được

Kristian

Lưu trú 1 đêm vào Tháng 2, 2024
Benmy trả lời vào 22/02/2024
Thank you for your review & safe travels

4/10 - Kém

Jason

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Could use some more work on keeping the stair wells clean and doing some maintenance on things but the rooms are nice
Lưu trú 4 đêm vào Tháng 2, 2024
Benny trả lời vào 22/02/2024
Thank you for your feedback. The stairwells are a weekly task & have been cleaned. Otherwise it seems you had an enjoyable stay. Safe travels & visit again soon

2/10 - Tồi

eddy

Khách đi công tác
Lưu trú 1 đêm vào Tháng 2, 2024
Benny trả lời vào 22/02/2024
It looks like your stay didn’t go as planned. Please reach out to us so we can further assist you

10/10 - Xuất sắc

Daniel

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was very friendly riims were cleaned everyday poole was nice will defunetly fiung back bext year
Lưu trú 7 đêm vào Tháng 2, 2024
Benny trả lời vào 22/02/2024
We are delighted to hear you had a great stay and we look forward to your return visit next year!

8/10 - Tốt

Don

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
No comment
Lưu trú 2 đêm vào Tháng 2, 2024
Benny trả lời vào 22/02/2024
We are glad to hear you had a great stay! Safe travels & visit us again soon

10/10 - Xuất sắc

Craig

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2024
Terri trả lời vào 12/02/2024
We are happy to hear you had a great stay and time on the island. We look forward to your return visit! Safe travels!

10/10 - Xuất sắc

Fadhel

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great staff
Lưu trú 1 đêm vào Tháng 2, 2024
Benny trả lời vào 12/02/2024
Glad to hear you had a great stay! We look forward to your next visit

2/10 - Tồi

Dana

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property needs to be updated and cleaned.
Terri trả lời vào 12/02/2024
We are sorry to hear you Mr stay did not go as plan. Our staff said you had a great stay and seemed very happy. Please reach out to us so we can better assist you

6/10 - Được

Terrie

Pictures on web site must be old. Little run down like 70 style.
Lưu trú 2 đêm vào Tháng 2, 2024
Benny trả lời vào 12/02/2024
We just finished refreshing all our hotel rooms. It was laborious work that required us to empty each room to retexture, repaint, replace all baseboards, install new ceiling fans, room lighting, switches and much more. Please reach out to us so we can better assist you.

8/10 - Tốt

Lynn

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Very close to the beach and Tiki Bar. A nice place to stay for a few days.
Lưu trú 1 đêm vào Tháng 2, 2024
Benny trả lời vào 10/02/2024
Glad to hear you had a great stay! The tiki bar, Square Grouper, Dune Bar, Archie’s Seabreeze, Hurricanes & Manatee Island Grill are all within walking distance of the hotel & many with great inlet and ocean view seating. And yes the beach is very close and easily accessible. We hope to see you on your return visit

4/10 - Kém

Khách đã xác thực

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Its not on the beach and you don't get an ocean view.
Lưu trú 1 đêm vào Tháng 1, 2024
Benny trả lời vào 12/02/2024
We are definitely not on the beach and we do not advise rose that we are anywhere. We across A1A from the beach which is a 30 second walk from the pool. Definitely can get it beach faster than any medium or large size hotel. Oceanviews are available in our Oceanview rooms. You may not get a beach view with ocean depending on sand duning, landscaping, weather so forth. Some of our oceanview rooms have inlet views as well although we don’t advertise it. And some of our sunset rooms also have inlet water views even though we don’t advertise it.

4/10 - Kém

Kim

Đi cùng thú cưng
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
I paid for an oceanfront room. Nope. There was supposed to be breakfast. Nope. Only coffee is offered—due to Covid, they said. It was dog friendly, true, but had to pay an unlisted fee. Then there was a “resort “ fee that also wasn’t included or listed on the website with the cost. I was NOT a happy camper. 😩
Lưu trú 1 đêm vào Tháng 2, 2024
Benny trả lời vào 10/02/2024
We are sorry to hear your stay did not go as planned. We clearly do not offer breakfast. It is not stated anywhere on Expedia or Hotels.com. But there are so many options within walking distance as well. The destination fee is also clearly listed on both sites and also provided in the total for what is due at the hotel. It covers parking, internet and other hotel amenities like beach towels. And we absolutely are pet friendly and do charge a fee which is no where close to covering the cost of annual damages caused by being pet friendly. If you have any further concerns please reach out to us so we can further assist you.

10/10 - Xuất sắc

ronald

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
It was great being within easy walking distance to the beach, jetty, river walk and restaurant. We had a nice ocean view from our room. The whole area was very peaceful until the weekend, when thoughtless people with extra-loud vehicles and ear-splitting music started driving/riding around.
Lưu trú 5 đêm vào Tháng 1, 2024
Benny trả lời vào 10/02/2024
Glad to hear the you had a great experience at our hotel. The island is wonderful, a true slice of peaceful Old Florida. We look forward to your next visit.

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
get away
It was a great location, older building but was freshly painted, good location. Nice full size kurig coffee maker with real half and half provided. The front receptionist was very nice.
Lưu trú 1 đêm vào Tháng 1, 2024
Terri trả lời vào 10/02/2024
We are happy to hear you enjoyed the hotel & the island. Yes we have refreshed our hotel rooms & are happy guests are noticing the upgrades. Thank you for staying with us and we hope to see you again soon

10/10 - Xuất sắc

Perry

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was amazing and so helpful
Lưu trú 1 đêm vào Tháng 2, 2024
Terri trả lời vào 10/02/2024
We appreciate your feedback. I’ll convey your feedback to all the staff. Safe travels& visit again soon

4/10 - Kém

Heather

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
The room was not very clean and it smelled like someone had been smoking in it recently. The furniture was stained.
Lưu trú 3 đêm vào Tháng 1, 2024
Benny trả lời vào 03/02/2024
Thank you for your feedback. It is unfortunate when prior guests can not follow the no smoking policy. We do our best to air out the room and treat it. Should you have a further concerns please reach out to us.

2/10 - Tồi

Joshua

Đi cùng gia đình
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Benny trả lời vào 03/02/2024
Sorry to hear your stay did not go as planned. Please reach out to us so we can understand your concerns. Safe travels

6/10 - Được

Tara

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel is very old and in desperate need of some much needed upgrades. The bathroom fixutres were all rusted and looked very old. The paint on the frame of the bathroom mirror was all chipped and coming off, The balconies and stairwells were very dirty with dirt/sand/garbage and cigarette butts. These balconies are so small do not even try to enjoy them and even if they were big enough the A/C unit is so loud and blows hot air that it is not pleasant anyways. It is across the street from the beach which is convenient but I would not stay here again or recommend it.
Lưu trú 2 đêm vào Tháng 1, 2024
Benny trả lời vào 03/02/2024
Thank you for your feedback. We have renovated all of our rooms with new paint, ceiling fans, ACs, new baseboards, & new lighting throughout We are in the process of updating our mirrors and handles in the bathrooms. They do seem to stick out more since everything else looks freshly done. Yes out hotel is very convenient to the beach and jetty park while other hotels are on the inlet. We thank you for choosing us and hope you consider us for future travel.

8/10 - Tốt

Marie, South Yarmouth

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
The property is old but very comfortable and reasonably priced. We even had an ocean view. A little sprucing up and some deep cleaning and I would have given them 5 stars.
Lưu trú 1 đêm vào Tháng 1, 2024
Benny trả lời vào 30/01/2024
We appreciate your feedback and thank you for choosing to stay with us. We look forward to your return visit.