4/10 - Kém
Regina Nicole
Đi cùng bạn đồng hành
11/12/2025
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Went here for our honeymoon and my birthday.
Check in went smooth. The property is beautiful and clean however For how much it cost to stay here I would have not expected to have to deal with the following:
-Light bulb burned out in bathroom.
-Our access cards stopped working for the room and parking on multiple occasions and had to get new cards at front desk.
-first Elevator stopped working briefly for myself and another guest, The maintenance guy rolled his eyes at me when I explained to him I just had my card reset so I didn’t think that was the issue and the other guest card also wouldn’t work but it worked on the other elevators so it wasn’t the issue at that specific time.
-Had to prove to the hotel they gave us a daily resort credit with our booking (screenshot of their own literal listing) the girl at the front desk that I originally asked about this seemed very annoyed that I was asking her to figure it out and asked me to email her proof. It took them around 24 hours to confirm this information along with Expedia perks
-They delivered our free bottle of wine while we were out and didn’t leave a bottle opener so we didn’t even get to drink it. It’s was their privately labeled sandestin brand so they knew it was need to open the bottle.
They didn’t make us feel very welcome. We won’t be going back to this place because they only cater to the very rich clients that book here. Disappointed.
Regina Nicole
Lưu trú 4 đêm vào Tháng 12, 2025
