Tất cả nhận xét được hiển thị đều là từ trải nghiệm thật của khách. Chỉ những khách đã đặt kỳ lưu trú với chúng tôi mới có thể gửi nhận xét. Chúng tôi xác thực nhận xét theo nguyên tắc của mình và đăng tất cả nhận xét, dù tích cực hay tiêu cực.Thông tin thêmMở trong cửa sổ mới
Đánh giá 10 - Xuất sắc. 113/242 nhận xét" "
10 - Xuất sắc
113
Đánh giá 8 - Tốt. 52/242 nhận xét" "
8 - Tốt
52
Đánh giá 6 - Được. 34/242 nhận xét" "
6 - Được
34
Đánh giá 4 - Kém. 23/242 nhận xét" "
4 - Kém
23
Đánh giá 2 - Tồi. 20/242 nhận xét" "
2 - Tồi
20
8,2/10
Sạch sẽ
8,2/10
Nhân viên & dịch vụ
7,8/10
Tiện nghi, dịch vụ
8,0/10
Điều kiện & cơ sở vật chất nơi lưu trú
8,2/10
Thân thiện với môi trường
Nhận xét
8/10 - Tốt
Art
26/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It’s has a lot of traffic driving by
Art
Lưu trú 1 đêm vào Tháng 5, 2024
4/10 - Kém
Duke
Khách đi công tác
25/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room
Duke
Lưu trú 2 đêm vào Tháng 5, 2024
4/10 - Kém
Laura
25/05/2024
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Parts of the hotel smell like cat pee, Took over two hours to get into a room was transferred to four different rooms within the first two hours because the key fobs were broke, and Was not even put into a room that I paid for. If you have an electric car, there is no charging station Close by. When management was made aware of issues, all they did was offer free breakfast and more inconvenience. Been a hilton honors member for years and will never go back to this property unless it’s last resort.
Laura
Lưu trú 4 đêm vào Tháng 5, 2024
Mr. Lyons trả lời vào 25/05/2024
Dear Valued Guest,I sincerely apologize for the many inconveniences you encountered during your stay with us. It is deeply concerning to read about your experience, and I assure you that this is not the standard of service we strive to provide.We take your feedback very seriously, and I am addressing each of the issues you mentioned..We value your feedback as it helps us improve. I hope you will give us another opportunity to provide you with the high standard of service that you rightfully expect from a Hilton property.Thank you for bringing these matters to our attention.Best regards,
2/10 - Tồi
Jadyn
24/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Jadyn
Lưu trú 1 đêm vào Tháng 5, 2024
Mr. Lyons trả lời vào 25/05/2024
Dear Valued Guest,I sincerely apologize for the many inconveniences you encountered during your stay with us. It is deeply concerning to read about your experience, and I assure you that this is not the standard of service we strive to provide.We take your feedback very seriously, and I am addressing each of the issues you mentioned..We value your feedback as it helps us improve. I hope you will give us another opportunity to provide you with the high standard of service that you rightfully expect from a Hilton property.Thank you for bringing these matters to our attention.Best regards,
10/10 - Xuất sắc
Preston
Khách đi công tác
21/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was in a great area and the room was clean.
Preston
Lưu trú 2 đêm vào Tháng 5, 2024
Mr. Lyons trả lời vào 21/05/2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback truly means a lot to our team. We look forward to serving you again in the future!Best regards
8/10 - Tốt
Maria
20/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Maria
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 23/05/2024
Dear Valued Guest,Thank you for choosing to stay with us here at the DoubleTree by Hilton Fort Worth South Hotel & Conference Center! We appreciate your feedback, and we look forward to welcoming you back to our hotel.Sincerely,
10/10 - Xuất sắc
Jerrold
Đi cùng bạn đồng hành
20/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful and comfortable we enjoyed our stay
Jerrold
Lưu trú 3 đêm vào Tháng 5, 2024
Mr. Lyons trả lời vào 21/05/2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback truly means a lot to our team. We look forward to serving you again in the future!Best regards,
10/10 - Xuất sắc
James
20/05/2024
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
N/A
James
Lưu trú 3 đêm vào Tháng 5, 2024
Mr. Lyons trả lời vào 21/05/2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback truly means a lot to our team. We look forward to serving you again in the future!Best regard
10/10 - Xuất sắc
Jennifer
Khách đi công tác, Đi cùng bạn đồng hành
20/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was absolutely wonderful the room was clean and it was so peaceful I will be back thank you for the hospitality
Jennifer
Lưu trú 2 đêm vào Tháng 5, 2024
Mr. Lyons trả lời vào 21/05/2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback truly means a lot to our team. We look forward to serving you again in the future!Best regards,
10/10 - Xuất sắc
Guillermo
Đi cùng bạn đồng hành
20/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
great, very clean, very good treatment and comfortable rooms
Guillermo
Lưu trú 1 đêm vào Tháng 5, 2024
Mr. Lyons trả lời vào 21/05/2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback truly means a lot to our team. We look forward to serving you again in the future!Best regards,
8/10 - Tốt
Isaac
Khách đi công tác
20/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Pretty clean decent hotel.
Isaac
Lưu trú 1 đêm vào Tháng 5, 2024
Mr. Lyons trả lời vào 21/05/2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback truly means a lot to our team. We look forward to serving you again in the future!Best regards,
10/10 - Xuất sắc
Jan
Đi cùng gia đình
17/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice staff
Jan
Lưu trú 1 đêm vào Tháng 5, 2024
Mr. Lyons trả lời vào 21/05/2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback truly means a lot to our team. We look forward to serving you again in the future!Best regards,
4/10 - Kém
Dee Anne
Đi cùng gia đình
16/05/2024
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our stay was suppose to include breakfast and parking but of course it did not. It also said on here that they had an arcade but it did not. The first room we got did not have a fold out bed; it just had a chair. Then the mattress to the fold out couch in the second room cut our son’s leg. The second mattress they brought was a little better but as we got to looking closer the fold out couch was broken itself. The only thing I did enjoy was the really cold hallways. Never once did I get hot while we stayed there. But we were lied to and it we did get hurt while staying there.
Dee Anne
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 19/05/2024
Dear Valued Guest,Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay.It is truly regrettable that the amenities promised, such as breakfast, parking, and an arcade, were not available as advertised. We understand how disappointing this must have been and are taking steps to ensure our listings accurately reflect the services we offer.We are also very sorry to hear about the problems with the rooms and the fold-out couch. Your family's safety and comfort are our top priorities, and it is unacceptable that your son was injured due to the condition of the furniture. We have already addressed this with our maintenance team to prevent any future occurrences.We appreciate your feedback about the hallway temperatures and are glad that aspect of your stay was satisfactory. However, we understand that this does not make up for the other negative experiences you had.Please know that we are taking your feedback seriously and will work diligently to improve our services. As a token of our apology, we would like to offer you a complimentary night's stay and breakfast on your next visit. Please contact us directly so we can make the necessary arrangements.We hope to have the opportunity to welcome you back and provide you with the quality experience you deserve.Sincerely,
8/10 - Tốt
Lexus
14/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lexus
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 19/05/2024
Dear Valued Guest,Thank you for your recent feedback. We appreciate your business, and we look forward to welcoming you back soon!Sincerely,
10/10 - Xuất sắc
Jose
12/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Exelente en todos los aspectos
Jose
Lưu trú 1 đêm vào Tháng 3, 2024
Hotel Manager trả lời vào 13/05/2024
Dear Valued Guest,Thak you for your recent feedback. We appreciate your business, and we look forward to your return visit to Fort Worth, TX!Sincerely,
10/10 - Xuất sắc
Diana
09/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Diana
Lưu trú 3 đêm vào Tháng 4, 2024
General Manager trả lời vào 10/05/2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. We Appreciate your business, and we look forward to inviting your back soon!Sincerely,
10/10 - Xuất sắc
Mallory
Đi cùng bạn đồng hành
08/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our stay was lovely. Friendly staff, clean facilities all around, later checkout is nice to have if needed. Was easy to get an Uber to downtown and was only about a 10min drive.
Mallory
Lưu trú 1 đêm vào Tháng 4, 2024
Hotel General Manager trả lời vào 10/05/2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. We Appreciate your business, and we look forward to inviting your back soon!Sincerely,
10/10 - Xuất sắc
Laquetta
Đi cùng gia đình
07/05/2024
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Kalen hospitality was unmatched!
Laquetta
Lưu trú 3 đêm vào Tháng 5, 2024
Hotel General Manager trả lời vào 07/05/2024
Dear Valued Guest,Thank you for your recent visit here at the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. We are thrilled to hear that you enjoyed your stay with us, and we look forward to your return visit to the area.Sincerely,
10/10 - Xuất sắc
Cristina
06/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My first time on this hotel, everything is amazing
Cristina
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 07/05/2024
Dear Valued Guest,Thank you for your recent visit here at the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. We are thrilled to hear that you enjoyed your stay with us, and we look forward to your return visit to the area.Sincerely,
10/10 - Xuất sắc
Rhonda
Đi cùng gia đình
05/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was great. The room was a little noisy. You could hear outside street noise and hall nouse
Rhonda
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 06/05/2024
Dear Valued Guest,Thank you for your recent feedback. We appreciate your business and we look forward to your return visit to Fort Worth, TX!Sincerely,
6/10 - Được
Paula
Đi cùng gia đình và trẻ nhỏ
04/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean room and good beds.
Paula
Lưu trú 1 đêm vào Tháng 5, 2024
Hotel General Manager trả lời vào 06/05/2024
Dear Valued Guest,Thank you for your recent feedback. We appreciate your business and we look forward to your return visit to Fort Worth, TX!Sincerely,
6/10 - Được
Santiago
Đi cùng gia đình
02/05/2024
Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Broken door, broken toilet
Santiago
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 06/05/2024
Dear Valued Guest,Thank you for your recent feedback. We appreciate your business and we look forward to your return visit to Fort Worth, TX!Sincerely,
8/10 - Tốt
Lorraine
02/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Charged 10.00 to self park
Lorraine
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 02/05/2024
Dear Valued Guest,Thank you for your recent review and choosing to stay at the DoubleTree by Hilton Fort Worth South! I appreciate your business and I look forward to welcoming you back soon!Sincerely,
10/10 - Xuất sắc
Samantha
02/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I’d stay again, comfortable
Samantha
Lưu trú 1 đêm vào Tháng 4, 2024
Hotel General Manager trả lời vào 02/05/2024
Dear Valued Guest,Thank you for your recent review and choosing to stay at the DoubleTree by Hilton Fort Worth South! I appreciate your business and I look forward to welcoming you back soon!Sincerely,
6/10 - Được
Meghan Irene
Đi cùng gia đình
01/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Housekeeping wasn't great, overall hotel was ok, nothing special.
Meghan Irene
Lưu trú 4 đêm vào Tháng 4, 2024
General Manager trả lời vào 02/05/2024
Dear Valued Guest,Thank you for your recent review and choosing to stay at the DoubleTree by Hilton Fort Worth South! I appreciate your business and I look forward to welcoming you back soon!Sincerely,
10/10 - Xuất sắc
Angelina
01/05/2024
Angelina
Lưu trú 4 đêm vào Tháng 4, 2024
Mr. Lyons trả lời vào 21/05/2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback truly means a lot to our team. We look forward to serving you again in the future!Best regards,
4/10 - Kém
Jose
Khách đi công tác, Đi cùng bạn đồng hành
30/04/2024
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The bathroom had cracks in the ceiling and overall the room did not look very well taken care of
Jose
Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 02/05/2024
Dear Valued Guest,Thank you for your recent review and choosing to stay at the DoubleTree by Hilton Fort Worth South! I appreciate your business and I look forward to welcoming you back soon!Sincerely,
6/10 - Được
Rayna
Đi theo nhóm, Đi cùng gia đình, Khách đi công tác
30/04/2024
Thích: Nhân viên & dịch vụ
The rooms are extremely humid. Toilet was clogged, one of the beds, bed sheets had what looked liked mold on them. There was NO noise control in the hallways. The smell of marijuana filled during multiple hours of the day, kids playing and yelling in the halls at late hours of the night. People loitering in front of the entrances and parking lot of hotel. Very uncomfortable stay
Rayna
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 02/05/2024
Dear Valued Guest,I sincerely apologize for the lapse in service described. I appreciate your business and I look forward to welcoming you back soon!Sincerely,
2/10 - Tồi
chris
Đi cùng gia đình và trẻ nhỏ
27/04/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Do not be fooled, this facility is horrible. Go elsewhere... Please do not be fooled, from the staff to the rooms, all around horrible.
Things aren't as they are stated
chris
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 29/04/2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South! We thank you for your feedback and we look forward to welcoming you back soon.Sincerely,
10/10 - Xuất sắc
Erica
26/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Erica
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 29/04/2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South! We thank you for your feedback and we look forward to welcoming you back soon.Sincerely,
10/10 - Xuất sắc
Ayla
Khách đi công tác
26/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our stay at DoubleTree by Hilton Fort Worth South was exceptional, largely due to their attentive and friendly staff. From the moment we arrived, we were warmly welcomed and made to feel right at home. The team went above and beyond to ensure our comfort and satisfaction throughout our stay. Their genuine hospitality truly made our experience memorable. We can't wait to return!
Ayla
Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 29/04/2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South! We thank you for your feedback and we look forward to welcoming you back soon.Sincerely,
8/10 - Tốt
Larry
Đi cùng bạn đồng hành
26/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Really good pool and hot tub beds were comfortable
Larry
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 29/04/2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South! We thank you for your feedback and we look forward to welcoming you back soon.Sincerely,
2/10 - Tồi
Justin
Đi cùng gia đình
25/04/2024
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our room was given to another client. Hotel seemed run down. We left hotel for a better one and no refund nor any option for one was given.
Justin
Lưu trú 3 đêm vào Tháng 4, 2024
Hotel Manager trả lời vào 10/05/2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. I sincerely apologize for the lapse in service. I will share your remark to ensure this issue does not reoccur.Sincerely,
8/10 - Tốt
Karhondala M, N Las Vegas
24/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
peaceful and relaxing
Karhondala M
Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 29/04/2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South! We thank you for your feedback and we look forward to welcoming you back soon.Sincerely,
10/10 - Xuất sắc
Martha
23/04/2024
Martha
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 13/05/2024
Dear Valued Guest,Thak you for your recent feedback. We appreciate your business, and we look forward to your return visit to Fort Worth, TX!Sincerely,
4/10 - Kém
natalie
Đi theo nhóm, Khách đi công tác
21/04/2024
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our bathroom had urine around bottom of toilet seat and the bed sheets were old rough and texture was uncomfortable
natalie
Lưu trú 3 đêm vào Tháng 4, 2024
Mr. Lyons trả lời vào 24/04/2024
Thank you for taking the time to share your feedback with us regarding your recent stay. We genuinely appreciate your input as it helps us continually improve our services.We are sincerely sorry to hear about the issues you encountered during your time with us. Please know that providing a comfortable and enjoyable experience for all our guests is our top priority, and we regret that we fell short of meeting your expectations.Your concerns have been thoroughly reviewed by our team, and we have taken immediate steps to address the issues you raised. We have implemented measures to ensure that similar incidents do not occur in the future.It is our sincere hope that despite the challenges you faced, you were still able to find some enjoyment during your stay. However, we understand that this may not have been the case, and for that, we extend our deepest apologies.In an effort to make things right, we would like to offer you [specific compensation or gesture, such as a complimentary stay, a discount on your next visit, or additional amenities during your next stay]. Please let us know how we can further assist you, as your satisfaction is of the utmost importance to us.Once again, we apologize for any inconvenience you experienced, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Warm regards,
8/10 - Tốt
Heather
21/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Easy and clean, nice beds and good shower pressure
Heather
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 24/04/2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth Hotel & Conference Center. I appreciate your business and I look forward to welcoming you back!Sincerely,
8/10 - Tốt
Cristina
21/04/2024
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Not as clean as I expected. Old facility. Will jot stay there again.
Cristina
Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 24/04/2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth Hotel & Conference Center. I appreciate your business and I look forward to welcoming you back!Sincerely,
4/10 - Kém
Nohemi
Đi cùng gia đình
20/04/2024
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Called to get towels we were 4 people and only 2 towels, never answered. Had to call numerous times then was told if & when they got a chance. Had to go get them. Elevators to go up to the room are too far seems like a maze. Homeless outside property. Paid $10 for parking I asked was it for security and they said yes, never saw one. Beds are firm, There was a piece of the ceiling hanging right on top of the shower. I stay at Hiltons this one is by far the worse one. Don't stay here.
Nohemi
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 20/04/2024
Dear Valued Guest,Thank you providing your feedback in regards to your recent stay with us. I sincerely apologize for any inconvenience described and I will ensure these issues are addressed with the team. Please feel free to contact a member of the management directly should you have any additional details regarding your stay.Sincerely,
6/10 - Được
Lucy
Đi cùng gia đình
15/04/2024
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The lobby and rooms are up to date and clean. Check in process, quick and easy. Nice touch with the free cookies. Once we got to room, we were missing 2 towels and hair dryer was broken, But when I asked for towels, they said they ran out. That’s why a fewer stars.
Lucy
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 16/04/2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth Hotel & Conference Center! I appreciate your feedback and I look forward to welcoming you back to our hotel.Sincerely,
10/10 - Xuất sắc
David
14/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
David
Lưu trú 3 đêm vào Tháng 4, 2024
General Manager trả lời vào 16/04/2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth Hotel & Conference Center! I appreciate your recent positive review and I look forward to welcoming you back to our hotel.Sincerely,
10/10 - Xuất sắc
Lucas
Đi cùng bạn đồng hành
12/04/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I didnt like how my Playstation wassnt connecting to the wifi besides that everything was good and comfy
Lucas
Lưu trú 1 đêm vào Tháng 4, 2024
Christina Schwiebert trả lời vào 14/04/2024
Thank you for sharing your feedback with us. We're glad to hear that you found your stay comfortable overall. We apologize for any inconvenience you experienced with the PlayStation not connecting to the WiFi. We understand how important it is to have reliable internet access, especially when traveling. We will look into this issue to ensure that it is resolved promptly for the convenience of our future guests. If you ever encounter any issues during your stay, please don't hesitate to reach out to our staff, as we're always here to help make your stay as enjoyable as possible. We hope to have the opportunity to welcome you back in the future for an even better experience.
10/10 - Xuất sắc
jordan
11/04/2024
jordan
Lưu trú 1 đêm vào Tháng 4, 2024
Christina Schwiebert trả lời vào 14/04/2024
We're absolutely delighted to hear that you had such a fantastic experience during your stay! Thank you for taking the time to share your feedback and for awarding us a perfect score. It's our goal to provide each guest with exceptional service and comfort, and we're thrilled that we were able to exceed your expectations. We can't wait to have the opportunity to welcome you back for another wonderful stay in the future!
2/10 - Tồi
Millenie
09/04/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Charged my card twice for something we didn’t even pay for. If we needed towels or room clean we Had to ask for housekeeping downstairs. The most frustrating part was getting my card charged twice with no compensation!!!!! Facility had weed smell as well
Millenie
Christina Schwiebert trả lời vào 10/04/2024
Thank you for bringing your concerns regarding the charges on your folio to our attention. We have conducted a thorough review of your account, and we appreciate your patience in this matter. We have sent the full breakdown of charges to your email and we hope this clarifies all charges for you.
4/10 - Kém
Esther
09/04/2024
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Property very clean but housekeeping was not good. Had to ask for at the front desk-coffee cups, cream,Kleenex, working hair dryer, towels, and room was not cleaned one day. Very nice hotel but situated away from everything. Had to pay for parking, a new change.
Esther
Lưu trú 5 đêm vào Tháng 4, 2024
Mr. Lyons trả lời vào 11/04/2024
"Thank you for choosing to stay with us! We're thrilled to hear you enjoyed your time here. If you have any suggestions for how we can make your next visit even better, we'd love to hear them. We hope to welcome you back soon!"
10/10 - Xuất sắc
Zyriah
Đi theo nhóm, Đi cùng bạn đồng hành
08/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I love staying here. Most definitely will be back.
Zyriah
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 09/04/2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center! I appreciate your business and I look forward to your return.Sincerely,
6/10 - Được
Syler
08/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Syler
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 09/04/2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center! I appreciate your business and I look forward to your return.Sincerely,
6/10 - Được
Joanna
Đi cùng gia đình
07/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
The hotel lobby and reception area is very nice however when you go to your room, you have to pass several dark and outdated hallways just to go to the elevator. The hallway to our room smelled like cigarettes and vape. We requested for our room to be non smoking so I don’t know why the hallway smells like that. The safeway lock on the side of our door was so loose and was barely hanging on the wall. The beds and pillow were not comfortable and the air-condition keeps on turning off and not maintaining the temp we preferred. Overall the room was clean and looks good, the housekeeping staff if very friendly when I asked for towels. Front desk was helpful and the cookies were good too.
Joanna
Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 08/04/2024
Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your compliments regarding our lobby and reception area, as well as your kind words about our friendly housekeeping staff and helpful front desk team.However, we sincerely apologize for the issues you encountered during your stay. It is disheartening to learn about the condition of the hallways, the odor you experienced, and the inconvenience caused by the loose lock on your door. Please know that we take these matters seriously and are working diligently to address them to enhance the overall guest experience.Additionally, we regret that the comfort of your beds and pillows did not meet your expectations. Rest assured, we will investigate this matter further to ensure improvements are made. Furthermore, we apologize for the inconvenience caused by the air-conditioning unit not maintaining your preferred temperature. Our maintenance team will promptly address this issue to prevent any future occurrences.We are pleased to hear that you found your room to be clean and aesthetically pleasing. Your feedback regarding the cookies is also appreciated. We strive to provide a pleasant and comfortable stay for all our guests, and your comments will help us in our continuous efforts to improve.Once again, we apologize for any inconvenience you experienced and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Warm regards,
10/10 - Xuất sắc
Rudy
06/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Rudy
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 08/04/2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. I appreciate your positive review and I look forward to seeing you again here in Fort Worth, TX!Sincerely,
10/10 - Xuất sắc
Ansel
Đi cùng bạn đồng hành
06/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Was a very good stay.
Ansel
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 07/04/2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. I appreciate your business and I look forward to welcoming you back!Sincerely,