4/10 - Kém
Elaine, Oklahoma
Đi theo nhóm
05/12/2025
Không thích: Tiện nghi, dịch vụ
I selected Embassy Suites based on their long-standing reputation for offering a higher-end, comfortable lodging experience. Unfortunately, my stay fell far below those expectations. The room itself was noticeably worn and outdated. The sofa bed had torn seams and the cushion was so old and compressed that it offered no support. The desk chair was in equally poor condition the material was peeling so badly that the chair appeared patchy and discolored. In the bathroom, the toilet handle was broken and required manual adjustment after every use. The heating system was slow to function properly, taking hours before the bedroom reached a comfortable temperature. Overall, the condition of the room and multiple maintenance issues made the stay disappointing and not reflective of the quality Embassy Suites is known for.
Elaine
Lưu trú 1 đêm vào Tháng 12, 2025