Khu sảnh

Nhận xét về La Quinta Inn & Suites by Wyndham Fort Worth City View

2.5 out of 5
La Quinta Inn & Suites by Wyndham Fort Worth City View
4900 Bryant Irvin Rd, Fort Worth, TX

Nhận xét

7,8

Tốt

Đánh giá 10 - Xuất sắc. 419/1006 nhận xét" "
Đánh giá 8 - Tốt. 295/1006 nhận xét" "
Đánh giá 6 - Được. 128/1006 nhận xét" "
Đánh giá 4 - Kém. 94/1006 nhận xét" "
Đánh giá 2 - Tồi. 70/1006 nhận xét" "

8,2/10

Sạch sẽ

8,2/10

Nhân viên & dịch vụ

7,4/10

Tiện nghi, dịch vụ

7,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,0/10

Thân thiện với môi trường

Nhận xét

4/10 - Kém

Austin

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The walls are paper thin!! You can literally hear everything in the room next to you. We stayed on the first floor in room 120 and we could hear everything the neighboring room did from talking to using the restroom. They weren’t being loud, the walls and gaps under the doors just offer zero privacy. I would not recommend staying here.
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

Stephanie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Didn't like the over power disinfectant spray that was used in the lobby & the halls. One of the beds the mattress was sunken in the middle and made noise. Liked the easy access in & out the parking lot and it was fairly quiet.
Lưu trú 1 đêm vào Tháng 5, 2024

2/10 - Tồi

Annette

Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was dirty and gross. Bathroom was disgusting and the bed was lumpy. Got a refund and left
Lưu trú 2 đêm vào Tháng 5, 2024
Manager trả lời vào 26/05/2024
Hello Annette,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we will address these concerns with our housekeeping team for improvement. Thank you for bringing this to our attention as we strive to offer a superior guest experience.

8/10 - Tốt

Pamela

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice place.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 22/05/2024
Hello Pamela,We appreciate your positive feedback and are delighted to hear that you found our hotel to be a nice place. Our team strives to provide a pleasant experience for all our guests. Should you have any further feedback or suggestions, we welcome you to share them with us.

10/10 - Xuất sắc

Shane

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Slept like a baby
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 22/05/2024
Hello Shane,We are delighted to hear that you were able to enjoy a peaceful night's sleep during your stay with us. Our top priority is ensuring our guests have a comfortable experience. Should you choose to stay with us again, we look forward to providing you with another restful stay.

10/10 - Xuất sắc

ricardo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Manager trả lời vào 17/05/2024
Hello ricardo,We are overjoyed to hear that you had a wonderful stay with us! Should you have any additional comments or suggestions, please don't hesitate to reach out to us directly. Your feedback is greatly valued, and we look forward to welcoming you back soon!

10/10 - Xuất sắc

Thoa

Lưu trú 2 đêm vào Tháng 5, 2024
Manager trả lời vào 13/05/2024
Hello Thoa,We are amped to hear that you had a wonderful experience during your stay with us! If you have any further feedback to share, please do not hesitate to reach out to us. We look forward to welcoming you back in the future!

10/10 - Xuất sắc

Kyle

Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 23/05/2024
Hello Kyle,We are ecstatic to hear that you had a wonderful experience during your stay with us. We hope to welcome you back again soon for another enjoyable visit.

6/10 - Được

Cynthia

Đi cùng bạn đồng hành
Không thích: Sạch sẽ
I Had to wipe down bathroom doors and headboard. Walls and Carpets need to be cleaned.
Lưu trú 2 đêm vào Tháng 4, 2024
Manager trả lời vào 04/05/2024
Hello Cynthia, We appreciate your feedback and will share it with our housekeeping team for further improvement. Our aim is always to provide a clean and comfortable environment for our guests.

8/10 - Tốt

Russell

The door to my room would not lock all the time Needs some work.
Lưu trú 2 đêm vào Tháng 4, 2024
Manager trả lời vào 04/05/2024
Hello Russell,Thank you for sharing your feedback with us. We appreciate your suggestions and will make sure to look into the matter promptly. Your thoughts are valuable in helping us improve our services for future guests.

8/10 - Tốt

Richard, Sylmar

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ
Nice rooms except for the beds and lack of a box spring. Wi-Fi went out on day 2 of our 10 day stay. It was never restored nor was anyone working on it. Staff were nice and accommodating.
Lưu trú 10 đêm vào Tháng 3, 2024
Manager trả lời vào 04/05/2024
Hello Richard,We appreciate your feedback regarding our rooms and staff. We're glad to hear you found our staff accommodating. For any concerns about your stay, we recommend reaching out to our management directly for further assistance. Thank you for choosing our hotel, and we hope to welcome you back in the future.

2/10 - Tồi

Antinesha

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Expedia lied about this place said they had a hot tub robes & much more was in disbelief that hotel was just as bad as a Motel 6 smh the price for the hotel & the actual hotel was a waste
Lưu trú 2 đêm vào Tháng 4, 2024
Manager trả lời vào 01/05/2024
Hello Antinesha, We apologize for any disappointment you experienced during your stay. Our amenities are accurately represented on our official website to manage expectations. We value all feedback and will share your comments with our team for future improvements. Thank you for sharing your thoughts with us.

8/10 - Tốt

Ricardo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi, dịch vụ
need new mattress
Lưu trú 2 đêm vào Tháng 4, 2024
Manager trả lời vào 25/04/2024
Hello Ricardo, We appreciate your feedback regarding the mattress and have forwarded it to our management for review. Please do not hesitate to reach out to our team to discuss your experience further.

8/10 - Tốt

Lamar

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Ok - clean - staff was great
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 25/04/2024
Hello Lamar, We appreciate your feedback on the cleanliness and our staff's service. We strive to provide top-notch experiences for all our guests. If there's anything else you'd like to share or if you plan to visit again, feel free to reach out to us.

4/10 - Kém

Valentin

Location
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 25/04/2024
Hello Valentin, Thank you for sharing your feedback on the location. We appreciate your input and will take it into consideration for future improvements. If you have any further comments or concerns, please don't hesitate to reach out to our management team directly.

6/10 - Được

Sabrina

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 7 đêm vào Tháng 4, 2024
Manager trả lời vào 25/04/2024
Hello Sabrina, We appreciate you staying with us. If there is any specific feedback you would like to share with us about your experience, please reach out. We look forward to welcoming you back in the future.

10/10 - Xuất sắc

Jose

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Lưu trú 6 đêm vào Tháng 4, 2024
Manager trả lời vào 23/04/2024
Hello Jose,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 - Được

sylvain, muel

Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Dommage que le personnel ne soit pas du tout attentif (trop souvent sur son téléphone), l'hotel et la chambre sont grands mais la propreté de la chambre laisse à désirer. Du café est à disposition, enfin si vous avez de la chance...
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 23/04/2024
Hello sylvain, We value your feedback and apologize for any inconvenience you experienced. Your comments will be shared with the team to ensure a better guest experience in the future. Thank you for bringing this to our attention.

10/10 - Xuất sắc

cara

Lưu trú 2 đêm vào Tháng 4, 2024
Manager trả lời vào 10/05/2024
Hello cara,We are thrilled to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another fantastic stay.

10/10 - Xuất sắc

Eric

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was nice and friendly. The room was clean and quiet.
Lưu trú 2 đêm vào Tháng 4, 2024
Manager trả lời vào 20/04/2024
Hello Eric,We are delighted to hear that you found our staff nice and friendly and that you enjoyed a clean and quiet room during your stay. Your positive feedback is greatly appreciated and we hope to welcome you back soon for another pleasant experience.

10/10 - Xuất sắc

cara

Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 10/05/2024
Hello cara,We are thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back again soon!

8/10 - Tốt

Glendi

Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 10/05/2024
Hello Glendi, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 - Xuất sắc

audra

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nothing fancy, but it was super clean, and the owner and his family were so kind
Lưu trú 2 đêm vào Tháng 12, 2023
Manager trả lời vào 18/04/2024
Hello audra, We're pleased to hear that you appreciated our cleanliness and experienced kindness from the owner and his family during your stay. If you have any further feedback or suggestions, please feel free to reach out to us. Your comments are valuable as we strive to continuously improve our guests' experiences.

6/10 - Được

Rosalind

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We came for a youth football championship. The ONLY ISSUE we experienced was the room phone did not work.
Lưu trú 3 đêm vào Tháng 4, 2024
Manager trả lời vào 17/04/2024
Hello Rosalind, We appreciate your feedback regarding the room phone issue during your stay. Our team will ensure all amenities are in top condition for future guests' convenience. Thank you for choosing our hotel for the championship event.

10/10 - Xuất sắc

Joey

Đi cùng bạn đồng hành
Easy to get to!
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 17/04/2024
Hello Joey,We appreciate you sharing your feedback on the hotel's convenient location. If there's anything else we can assist you with, please don't hesitate to reach out to our management team.

8/10 - Tốt

Sarah

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Staff was very polite and always available. My room was very clean and everything was working. The bathrooms and a/c units in the rooms could use an upgrade. Also the elevators seem old in need of updates. The breakfast was not terribly impressive. Overall, its a good place to stay.
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 16/04/2024
Hello Sarah,Thank you for taking the time to share your detailed feedback with us. We appreciate your kind words about our staff and cleanliness. We continuously strive to improve our services and facilities based on guest comments. Your insights on the bathrooms, a/c units, elevators, and breakfast will be shared with the relevant teams for their review and consideration. We hope to welcome you back in the future for an even better experience.

8/10 - Tốt

Kiran

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 15/04/2024
Hello Kiran,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon..

8/10 - Tốt

Gregory

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Enjoyed my stay here. Room was very clean. Staff efficient and helpful. The downside was breakfast. The area was so messy (split food not cleaned up, some items empty and not replenished, dirty tables not cleaned / generally so bad we skipped the breakfast provide on two days and ate at a nearby IHOP.
Lưu trú 2 đêm vào Tháng 4, 2024
Manager trả lời vào 14/04/2024
Hello Gregory,We are pleased to hear you enjoyed your stay with us and found our rooms clean with efficient and helpful staff. Thank you for your feedback on the breakfast area; we will share this with our team for improvements. We hope to welcome you back in the future for a better experience.

10/10 - Xuất sắc

Shawnda

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
Manager trả lời vào 12/04/2024
Hello Shawnda,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 - Xuất sắc

Helena

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 09/04/2024
Hello Helena,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 - Xuất sắc

Rian

Thích: Nhân viên & dịch vụ
N/a
Lưu trú 2 đêm vào Tháng 3, 2024
Manager trả lời vào 09/04/2024
Hello Rian,We appreciate you sharing your feedback with us. We encourage you to reach out to our management team should you need assistance with your anything. Thank you for choosing to stay with us, we hope to welcome you back in the future.

10/10 - Xuất sắc

Amber

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Only thing made did not clean bathroom good or vacuum carpet dog hairs was all on carpet
Lưu trú 2 đêm vào Tháng 3, 2024
Manager trả lời vào 31/03/2024
Hello Amber,We appreciate your feedback regarding your recent stay. We recommend contacting our management team directly to address any concerns you have encountered during your visit. Our team is always eager to assist in ensuring a comfortable stay for all our guests.

8/10 - Tốt

Raymond

Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 19/04/2024
Hello Raymond, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 - Tốt

Ricardo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
Manager trả lời vào 31/03/2024
Hello Ricardo,We're delighted to hear you had a pleasant stay with us! Please feel free to reach out to us directly with any feedback you might have, so we can continue to improve our services for future visits.

10/10 - Xuất sắc

Ricky

Thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 29/03/2024
Hello Ricky,We are delighted to hear that you had a wonderful experience with us! We hope to welcome you back soon for another enjoyable stay.

8/10 - Tốt

Ahmed

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It’s great for the price
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 27/03/2024
Hello Ahmed,We're pleased you found our hotel to be a good value. We aim to provide a comfortable experience for all our guests. Feel free to share any further feedback with our management team for future improvements.

2/10 - Tồi

Selene

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
i liked how close it was to everything but i didn’t like that i heard dogs barking all night and people slamming doors and acting out. when i went to check in there was nobody at the front desk, i had to call multiple times to get some service. i would’ve left but i had already paid for my stay. the elevators are broken and the wifi never worked.
Lưu trú 2 đêm vào Tháng 3, 2024
Manager trả lời vào 27/03/2024
Hello Selene, We apologize for any inconvenience you experienced during your stay with us. We value your feedback and will address these concerns with our team. Please reach out to our management team directly to discuss your stay further.

10/10 - Xuất sắc

Deanna, Granbury

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
The room was clean and the bed was comfortable. The elevator closest to our room was out of order. Please add a second waffle maker to your breakfast to speed things along. Also, I waited 10 minutes for coffee at breakfast and never got it.
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 27/03/2024
Hello Deanna,We appreciate your feedback on the cleanliness and comfort of your room. We apologize for the inconvenience regarding the elevator and breakfast service. Your comments will be shared with the team for review. Thank you for bringing this to our attention.

10/10 - Xuất sắc

Randy

Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 14/04/2024
Hello Randy,We are thrilled to hear that you had a fantastic stay with us! We hope to welcome you back soon for another wonderful experience.

10/10 - Xuất sắc

Tonnie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 24/03/2024
Hello Tonnie,We are delighted to hear that you had a fantastic experience at our hotel! We look forward to welcoming you back for another perfect stay.

10/10 - Xuất sắc

Christian

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Check in and Checkout were seamless. There was alot to do in the area and everything was within walking distance.
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 22/03/2024
Hello Christian,We're delighted to hear you found our check-in and check-out process smooth. It's wonderful you enjoyed the convenient location with plenty of attractions nearby. Your positive feedback on the area is greatly appreciated.

8/10 - Tốt

Patricia

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I stay here almost every month for work. The elevators NEVER work. And the ice machines dont either. Everything else ia great!
Lưu trú 2 đêm vào Tháng 3, 2024
Manager trả lời vào 22/03/2024
Hello Patricia, We appreciate your loyalty and feedback on your recent stay. We are glad you enjoyed most aspects of your visit. Your comments about the elevators and ice machines have been noted, we will address these concerns with our team for improvements. Thank you for choosing our hotel and we look forward to welcoming you back on your next visit.

10/10 - Xuất sắc

Steve O

Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 22/03/2024
Hello Steve O,We're thrilled to hear you had a wonderful stay with us! Our team looks forward to welcoming you back soon for another fantastic experience at our hotel.

4/10 - Kém

Alejandra D.

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
There was a dog barking two nights and it was loud The carpet was dirty and sticky, I walked barefoot and my feet where black, it was disgusting. The bathroom had a dirty floor as well.
Lưu trú 3 đêm vào Tháng 3, 2024
Manager trả lời vào 22/03/2024
Hello Alejandra D., We appreciate you taking the time to share your experience with us. We always strive to meet our guests' expectations and will address your feedback with our team to ensure future guests do not encounter similar issues. We apologize for any inconvenience caused during your stay.

2/10 - Tồi

ROSALBA

The rooms were very dirty and moldy… the room had a moldy smell. I think if cleaning staff would take time to clean in depth it would be ok.
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 22/03/2024
Hello ROSALBA, We appreciate your feedback on your recent stay. We encourage guests to contact us directly during their stay so we can address any concerns promptly and ensure a comfortable experience. Thank you for bringing this to our attention.

10/10 - Xuất sắc

Katherine

Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 09/04/2024
Hello Katherine,We are delighted to hear that you enjoyed your stay with us! If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back soon!

8/10 - Tốt

Traci

Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 09/04/2024
Hello Traci, We appreciate you taking the time to review our hotel. Should you have any feedback to share from your recent stay, please do not hesitate to reach out to us so we can address any concerns. We hope to welcome you back in the future for an even better experience!

10/10 - Xuất sắc

Susan

Lưu trú 2 đêm vào Tháng 3, 2024
Manager trả lời vào 07/04/2024
Hello Susan,We appreciate your high rating and are glad to know you enjoyed your stay overall. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.

4/10 - Kém

Angellique

Đi cùng gia đình, Khách đi công tác
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was okay. Staff is terrible at this location. Needs new management ASAP. Very unprofessional The phone in my room doesn’t even work so if something was to happen we couldn’t call emergency. Was thinking about extending again but never again. I wouldn’t recommend this location
Lưu trú 3 đêm vào Tháng 3, 2024
Manager trả lời vào 16/03/2024
Hello Angellique,We appreciate your feedback and apologize for any inconvenience you experienced. Please know that your concerns will be addressed with the team for improvement. It is important to us that all aspects of our guests' stay meet expectations. Thank you for bringing these issues to our attention.

2/10 - Tồi

Elizabeth

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
We had no cold water to shower and they gave us another room. I opened the door and someone was in the shower. Loading and unloading my clothes for another room was a lot and they told me I would get a discount and never did
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 14/03/2024
Hello Elizabeth, I'm sorry to hear about the inconvenience you faced during your stay. Your feedback is truly valuable and I will ensure to share it with the concerned team for improvement. For any concerns regarding the promised discount, please reach out to our management for further assistance.