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Nhận xét về La Quinta Inn & Suites by Wyndham Fort Worth North

2.5 out of 5

Nhận xét

7,4

Tốt

Đánh giá 10 - Xuất sắc. 452/1134 nhận xét" "
Đánh giá 8 - Tốt. 265/1134 nhận xét" "
Đánh giá 6 - Được. 161/1134 nhận xét" "
Đánh giá 4 - Kém. 116/1134 nhận xét" "
Đánh giá 2 - Tồi. 140/1134 nhận xét" "

7,6/10

Sạch sẽ

7,8/10

Nhân viên & dịch vụ

7,8/10

Tiện nghi, dịch vụ

7,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,8/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Andrea

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location convenient for visiting the stockyards . Affordable, clean and friendly staff.
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 26/05/2024
Hi Andrea,We appreciate your comments regarding your recent stay. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

10/10 - Xuất sắc

Ramachandran

Khách đi công tác, Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 26/05/2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our team hopes to serve you again during your next visit.

10/10 - Xuất sắc

Martha

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 26/05/2024
Hi Martha,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - Xuất sắc

Jenna beth

Đi cùng thú cưng, Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Comfortable & pet friendly. A plus
Lưu trú 2 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 22/05/2024
Hi Jenna,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 - Xuất sắc

Ramachandran

Đi theo nhóm, Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 17/05/2024
Dear Guest,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

10/10 - Xuất sắc

Timothy

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ok
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 17/05/2024
Hi Timothy,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

10/10 - Xuất sắc

Patrick J

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location with easy access to fwy but also good walking paths
Lưu trú 4 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 22/05/2024
Hi Patrick J,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - Xuất sắc

Patrick J

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel, breakfast very good. Front desk staff very helpful.
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 17/05/2024
Hi Patrick J,We appreciate your comments regarding your recent stay. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

10/10 - Xuất sắc

ALLEN

Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 12/05/2024
Hi Allen,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.

2/10 - Tồi

Anna Marie

Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
THE WORST HOTEL STAY OF MY LIFE!!! Hotel temperature was TOO HOT to be comfortable. The little room units DO NOT DO THE TRICK AT ALL. The shower had no ledge or anything to put soap, bodywash, or shampoo. You had to put it on the shower floor!!! The exhaust fan runs sooo low the bathroom is way too hot and doesn't get an ounce of cool air from tiny in-room unit. If you need the front desk, they do not answer. I called 32x in 5 days with no answer. I finally had to run all the way down to speak to them in person which was highly inconvenient. Don't bother putting up the DO NOT Disturb, housekeeping will bang on your door anyway and then keep coming back. Also, I had a late checkout and they kept banging on my door from 11a until 2p when I finally just decided to go! I paid for late checkout until 3p. For the inconvenience of it all, I received 2 free bottles of water. Also, maintenance came in while we were asleep saying we did not answer his knock, and came back later. I lost count of how many times I had people banging at the daily. This made my trip very exhausting due to so much interrupted sleep. I am VERY UNHAPPY WITH MY ENTIRE STAY AND THE FACT THAT I PAID FOR ANOTHER NIGHT TO STAY UNTIL 3 BUT WAS HARASSED BY HOUSEKEEPING OVER AND OVER TELLING ME I NEEDED TO VACATE THE ROOM. THAT TOOK 3 TRIPS TO FRONT DESK DUE TO THEM NOT ANSWERING THE PHONE. I HAD TO PURCHASE A FAN AND HAVE IT DELIVERED THERE DUE TO BEING SO HOT. Plus i reserved a room with a king & it wasn't king!
Lưu trú 5 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 10/05/2024
Hi Anna,I'm truly sorry to hear about your experience with us. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short of meeting your expectations during your stay. Your feedback regarding the temperature control, bathroom amenities, housekeeping, and communication with the front desk will be thoroughly reviewed with our team to address these issues promptly and ensure they are not repeated in the future. Please accept our sincerest apologies for the inconvenience and frustration you experienced. Our Team hopes this will not be your last impression of us and hopes that you will reconsider staying with us in the future.

10/10 - Xuất sắc

Chris

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Treated as a family member
Lưu trú 2 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 10/05/2024
Hi Chris,We're truly honoured to hear that you felt like a valued part of our family during your stay. Providing a warm and welcoming environment for our guests is incredibly important to us, and we're delighted that you felt that sense of belonging. Thank you for your kind words, and we hope to have the pleasure of hosting you again soon!

2/10 - Tồi

davin

Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 10/05/2024
Hi Davin,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 - Xuất sắc

michelle

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was right by the highway and quiet. Very clean and good breakfast
Lưu trú 2 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 10/05/2024
Hi Michelle,Thank you for sharing those positive aspects of your stay with us. We're pleased to hear that you found our location convenient and our facilities clean. Additionally, we're glad you enjoyed our breakfast offerings. Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back for an even better experience in the future!

10/10 - Xuất sắc

Brissa

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 07/05/2024
Hi Brissa,Your 5-star review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!

8/10 - Tốt

Joey

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was great but Expedia put me in a handicap room and that’s not what I ask for this is the second time Expedia has done this to me.
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 05/05/2024
Hi Joey,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. And we will surely forward your valuable feedback to our team for improvements. We look forward to sharing another exceptional experience when your adventures bring you back our way.

6/10 - Được

Richkinon, Dracut

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
During my arrival the checking in process was quick and easy. There were plenty of parking spaces during my stay. The ease of entering the building was great. On Saturday morning of April 27th, 2024, my girlfriend encountered a small cockroach in the bathroom crawling all over the sink, toilet, and walls. I was able to remove the bug, but I failed to report the issue to the staff members because I was in rush throughout the stay for events. Anyways, overall everything was good beside the bug being the issue for my girlfriend in the bathroom.
Lưu trú 3 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 05/05/2024
Dear Guest,We are delighted to know about the pros you have shared with us. However, we apologize for the inconvenience faced by you regarding the bug issue and will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better in the future.

10/10 - Xuất sắc

Khanhthong

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 05/05/2024
Dear Guest,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.

6/10 - Được

Deanna

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Rooms and property was clean. Breakfast was good. When I asked for extra blankets they told me I had to wait until the morning. When checking in one of the questions was are my kids trouble makers. That kind of threw me off a little bit. I went home early and didn’t stay both nights because of it. But we got to use the pool before we got back on the road that night. Cleaning lady was super sweet I wish I would have gotten her name.
Sophia CSR trả lời vào 03/05/2024
Hi Deanna,Thank you for sharing your feedback about your stay with us! We regret the inconvenience faced by you and will surely forward your valuable feedback to our team for improvements. Our Team always ensures that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 - Xuất sắc

Valiphone

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good
Lưu trú 2 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 02/05/2024
Dear Guest,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - Xuất sắc

Pattana

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good experience.
Lưu trú 3 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 02/05/2024
Hi Pattana,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.

10/10 - Xuất sắc

Jennifer

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Noce environment
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 02/05/2024
Hi Jennifer,Incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more shortly.

8/10 - Tốt

Eric

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Relaxing
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 30/04/2024
Hi Eric,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 - Được

Larry

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Would not stay there again
Lưu trú 2 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 28/04/2024
Hi Larry,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 - Tốt

Yuriy

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
all good.
Lưu trú 4 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 23/04/2024
Hi Yuriy,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 - Tốt

Leonce, AMHERST

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall good
Lưu trú 2 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 23/04/2024
Hi Leonce,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

6/10 - Được

debbie

Đi cùng gia đình
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Beds were hard s a rock, hall, ways and elevator had a musty smell, room was very clean desk staff was pleasant
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 23/04/2024
Hi Debbie,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. And we will surely forward your valuable feedback to our team for improvements. We look forward to sharing another exceptional experience when your adventures bring you back our way.

4/10 - Kém

E

Đi cùng bạn đồng hành
Không thích: Tiện nghi, dịch vụ
Continental breakfast was poor quality. My computer did not work on their system. Property was a good distance from anything like a store or tourist activities. Left one night early and since I prepaid I got no refund or credit from Expedia.
Lưu trú 3 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 16/04/2024
Dear Guest,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical, however, we have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.

8/10 - Tốt

Samantha

Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 05/05/2024
Hi Samantha,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team strives to exceed your expectations and looks forward to you in the future.

4/10 - Kém

Lisa

Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ
Our room was filthy, very dusty . Bath tub had not been scibbed , nor walls cleaned. My little ones were looking out the window and within in minutes broke out in a rash on cheat and back from the dust all around . Beds not comfortable , sank down near the wall.
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 14/04/2024
Hi Lisa,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 - Xuất sắc

Adem

Lưu trú 2 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 02/05/2024
Hi Adem,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

2/10 - Tồi

Claressa

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
House keep doesn’t come clean they gave me a dirty room with people hair all in the bed
Lưu trú 2 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 09/04/2024
Hi Claressa,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

4/10 - Kém

Barbara

Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 11/04/2024
Hi Barbara,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 - Tốt

Jaakko

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 09/04/2024
Hi Jakko,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 - Được

Arely

Đi theo nhóm
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The only issue was there was stains of blood on the blanket. White blanket.
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 05/04/2024
Hi Arely,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

10/10 - Xuất sắc

Nicholas

Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 23/04/2024
Hi Nicholas,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - Xuất sắc

Billy

Lưu trú 2 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 23/04/2024
Hi Billy,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

10/10 - Xuất sắc

Arturo

Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 02/04/2024
Hi Arturo,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.

8/10 - Tốt

Cynthia

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 01/04/2024
Hi Cynthia,Providing the highest level of hospitality is our number one priority. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 - Xuất sắc

Bipin

Lưu trú 2 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 18/04/2024
Hi Bipin,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - Xuất sắc

Thomas

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 24/03/2024
Hi Thomas,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

4/10 - Kém

Amanda

Không thích: Sạch sẽ, nhân viên & dịch vụ
No me gustó como olía el hotel ni las sábanas
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 24/03/2024
Hi Amanda,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team always welcomes our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 - Xuất sắc

Stacie

Đi theo nhóm, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely room access to outside and pool. Very clean only issue was trash left in trash cans
Lưu trú 1 đêm vào Tháng 1, 2024
Sophia CSR trả lời vào 20/03/2024
Hi Stacie,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

6/10 - Được

Andrea

Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 09/04/2024
Hi Andrea,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - Xuất sắc

Christopher Herbert, Houston

Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 09/04/2024
Hi Christopher,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.

10/10 - Xuất sắc

David

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel for a weekend getaway. Hotel and room were clean and well maintained. Bed was very comfortable.
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 19/03/2024
Hi David,We can't thank you enough for your five-star rating of our hotel. Our team is so glad to hear from you and to learn that we were able to give you a pleasant, comfortable, and convenient experience. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

6/10 - Được

Gwendolyn

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Check in process was bad . New employee needed more help than she was getting. Asked for a shower chair 3 tones and did not get ot until mext morning. But, the security guard who delivered it was nice.
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 18/03/2024
Hi Gwendolyn,We are delighted to know about the pros you have shared with us. However, we apologize for the inconvenience faced by you regarding the rest issues and will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better in the future.

10/10 - Xuất sắc

Monica

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 18/03/2024
Hi Monika,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.

2/10 - Tồi

Raylene

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Homeless in parking lot, front desk worker hard to understand, room had a strong smell possibly marijuana, floor sticky, room felt unclean, bathroom light switch intermittently working, noisy interstate especially on ramp, ac loud, coffee disgusting. Bed was okay and waffles were good.
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 16/03/2024
Hi Raylene,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - Xuất sắc

Lauren

Lưu trú 1 đêm vào Tháng 2, 2024
Sophia CSR trả lời vào 18/03/2024
Hi Lauren,Your 5-star review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!

10/10 - Xuất sắc

Levi

Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 05/04/2024
Hi Levi,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.