2/10 - Tồi
Jason
Đi cùng thú cưng, Đi cùng bạn đồng hành
27/03/2026
Thích: Tiện nghi, dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
When I arrived on Friday evening I was exhausted. I felt like the woman who checked me in was rude but honestly I was probably not a pleasure to deal with. I was already upset because a room that I had previously paid $130 a night for was now over $300 a night with the pet fee. Even on its best day that room is not a $300 a night room. My wife and I have been staying there exclusively though every time we come to fort Worth since 2024 so I paid it. When I got in the room I had a text waiting asking about the condition of it. I hadn't even set my bags down yet. I just replied the room is fine. I should have looked around more because that was not the case. The room had missing and burnt out light bulbs, something nasty on the wall under the bathroom counter, rusted and dirty air vents, and damaged cabinetry in the kitchen. When we tried to use the TV in the bedroom after a while it made a crackling noise which made it impossible to watch. Had it been any other time I probably wouldn't have even bothered mentioning anything. But for $300 a night I felt like that was unacceptable. So at around 5:45 a.m. and then again that evening I messaged the hotel about my issues. I never heard back. I was told the next day when I checked out that a manager would be reaching out to me. I never heard back from anyone. I never even heard back from Expedia when I followed up with them because I wasn't hearing back from the hoteI. I'm thoroughly disappointed with both the hotel and Expedia.
Jason
Lưu trú 2 đêm vào Tháng 3, 2026