"What began as a trip with a beautiful sea-view room quickly turned into a sanitation and safety hazard. Upon arrival, we discovered a massive ant colony living inside the walls. My two small children and I were bitten multiple times. Because the hotel had no other large rooms available, they offered to split our young family into two separate rooms—an unacceptable option.
Desperate, I agreed to let them spray, and that night, the staff and I literally had to hunt and kill 100 to 200 ants crawling across the room just so my kids could sleep.
The infestation was bad, but the manager’s reaction the next morning was genuinely unhinged. When I approached him, he completely refused to take responsibility. Instead, he aggressively blamed my family, claiming the ants were our fault for having food. He then bizarrely condescended to me, stating that "ants are the cleanest animals in the world" and that I shouldn't be upset about the bites.
He dug in his heels to avoid offering a discount, but I didn't even want money—I just wanted a basic apology. He refused, said some incredibly ugly things, and lacked any shred of professional empathy.
By checkout, the ants had returned with a vengeance. This room needs to be completely quarantined and fumigated. The front-line staff is nice, but the manager is a liability who blames guests for safety failures. Absolute hazard. Beware."
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