4/10 - Kém
Anahid
Đi cùng gia đình
14/05/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Disappointing Stay at Adina Apartment Hotel Frankfurt Neue Oper
I recently stayed at the Adina Apartment Hotel Frankfurt Neue Oper, and unfortunately, my experience was far from satisfactory. Here are the key issues I encountered:
Room Condition:
Our suite was dark, dingy, and lacked any view. The balcony faced a neighboring tall building, offering no privacy.
Cigarette butts and dirt were scattered on the balcony, and overall cleanliness was subpar.
The carpet was dirty, and mold was present in both the bathroom and the washing machine.
Service Problems:
Upon arrival, I had to request an iron multiple times before finally receiving one. This delay was frustrating.
The phone in our room was not connected to housekeeping, forcing my husband to go downstairs each time we needed assistance.
Room Allocation Explanation:
The hotel explained that larger rooms were only available on lower floors due to our booking for three people. However, this was not clearly communicated during the reservation process.
The offer of “free room service” as compensation felt inadequate, especially considering that room service is typically included in hotel stays.
I regret to say that my expectations were not met, and I will be sharing this feedback with other potential clients. Honest reviews are essential for improving guest experiences, and I hope the Adina management takes necessary steps to address these issues.
Anahid
Lưu trú 6 đêm vào Tháng 5, 2024