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Nhận xét về Adina Apartment Hotel Frankfurt Westend

Adina Apartment Hotel Frankfurt Westend
Osloer Strasse 3, Frankfurt, HE

Nhận xét

9,2

Tuyệt vời

Đánh giá 10 - Xuất sắc. 695/1062 nhận xét" "
Đánh giá 8 - Tốt. 288/1062 nhận xét" "
Đánh giá 6 - Được. 51/1062 nhận xét" "
Đánh giá 4 - Kém. 14/1062 nhận xét" "
Đánh giá 2 - Tồi. 14/1062 nhận xét" "

9,4/10

Sạch sẽ

9,0/10

Nhân viên & dịch vụ

9,0/10

Tiện nghi, dịch vụ

9,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,8/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Phuc Lam

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 12, 2018

10/10 - Xuất sắc

Phillip, Mount Juliet

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Fantastic property right next door to the Skyline shopping area. The train station is a short walk. Spacious rooms and great staff.
Lưu trú 2 đêm vào Tháng 5, 2024
Your Adina Westend Team trả lời vào 23/05/2024
Dear Philip,we are very pleased that you enjoyed your stay at the Adina Apartmenthotel Frankfurt Westend. We are proud of our location and it is great to hear that it was convenient for you. Your words of praise about our spacious rooms and staff are much appreciated.We hope to welcome you again soon.Yours sincerely,

8/10 - Tốt

jessica, york

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great property/stay. Near construction site, small parking garage behind hotel. Overnight parking prices seem excessive. Wjsh there was more parking at hotels for free like in the US. Just something to get used to here.
Lưu trú 1 đêm vào Tháng 5, 2024
Your Adina Westend Team trả lời vào 22/05/2024
Dear jessica,we are very pleased to hear that you enjoyed your stay with us at Adina Apartmenthotel Frankfurt Westend and that you appreciated our cleanliness and the condition of the hotel.We understand your comments regarding the parking fees. Unfortunately, it is a fact that in big cities like Frankfurt, parking spaces are often scarce and subject to charges. However, we always try to offer our guests fair prices.We hope to welcome you back soon and wish you all the best until then.With kind regards,Your Adina Westend Team

10/10 - Xuất sắc

Pinky

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very friendly and kind staff! Highly recommend!
Lưu trú 2 đêm vào Tháng 5, 2024
Your Adina Westend Team trả lời vào 16/05/2024
Dear Pinky,Your words of appreciation are a delightful start to our day. It's refreshing to learn that our team's kindness and friendliness have left a positive impression on your visit. At Hotel Adina Apartmenthotel Frankfurt Westend, we strive to create memorable experiences for our guests through our unparalleled service. Your recommendation is the highest honour we could receive. Should your travels bring you back to Frankfurt, we would be thrilled to welcome you again.Kind regards,

10/10 - Xuất sắc

Michael

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Alles Bestens :)
Lưu trú 1 đêm vào Tháng 4, 2024
Ihr Adina Westend Team trả lời vào 08/04/2024
Lieber Michael,Es freut uns sehr zu hören, dass Sie während Ihres Aufenthalts bei uns alles zu Ihrer Zufriedenheit vorgefunden haben. Ihre positive Bemerkung ist wertvoll und bestärkt uns darin, auch weiterhin unser Bestes zu geben, um allen unseren geschätzten Gästen einen angenehmen Aufenthalt zu ermöglichen. Wir freuen uns darauf, Sie in Zukunft wieder im Adina Apartmenthotel Frankfurt Westend begrüßen zu dürfen.Mit freundlichen Grüßen

10/10 - Xuất sắc

William

Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice quiet room
Lưu trú 1 đêm vào Tháng 3, 2024
Your Adina Westend Team trả lời vào 08/04/2024
Dear William,We are delighted to know that you appreciated the tranquility of your room at the Adina Apartmenthotel Frankfurt Westend. Providing a peaceful and comfortable environment for our guests is of utmost importance to us. We hope to welcome you back in the near future for another serene stay.Kind regards,

10/10 - Xuất sắc

GABRIEL, SAN JOSE

Khách đi công tác
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Muy buena opción cerca del Messe y de la estación central.
Lưu trú 1 đêm vào Tháng 3, 2024
Your Adina Westend Team trả lời vào 11/03/2024
Dear Gabriel,It's uplifting to learn that our location near the Messe and central station worked well for your stay. At Adina Westend, we aim to provide convenience and comfort for all our guests. Your positive comment provides motivation for us to continue doing our best in serving our guests.Kind regards,

10/10 - Xuất sắc

Tomoaki

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very convenient for an extended stay.
Lưu trú 3 đêm vào Tháng 2, 2024
Your Adina Westend Team trả lời vào 04/03/2024
Dear Tomoaki,It is wonderful to read that you found our hotel to be very convenient for your extended stay. We strive to provide a comfortable and enjoyable experience for all our guests, especially those staying for longer periods. It's gratifying to know that we were able to meet your expectations.We look forward to welcoming you back in the future.Kind regards,

10/10 - Xuất sắc

Laurence Elis

Thích: Sạch sẽ, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Your Adina Westend Team trả lời vào 22/02/2024
Dear Laurence Elis,Your perfect score has truly made our day! It's wonderful to know you had such a great experience with us. Here at the Adina Apartmenthotel Frankfurt Westend, we strive to provide all of our guests with a memorable stay.We hope that your positive experience will bring you back to us in the future. We look forward to hosting you again.Kind regards,

8/10 - Tốt

Louisa

Khách đi công tác
Thích: Sạch sẽ, tiện nghi phòng
Da die Zimmer Küchen haben, riecht man das natürlich etwas. Aber es ist okay. Das Fitnessstudio ist leider etwas veraltet.
Lưu trú 3 đêm vào Tháng 2, 2024
Ihr Adina Westend Team trả lời vào 20/02/2024
Sehr geehrte Louisa,Wir freuen uns sehr über Ihr Feedback zu Ihrem kürzlichen Aufenthalt im Adina Apartmenthotel Frankfurt Westend. Es freut uns zu hören, dass Sie die Kücheneinrichtungen im Zimmer als praktisch empfunden haben, auch wenn wir Ihre Anmerkungen bezüglich bestimmter Gerüche verstehen. Was den Fitnessraum betrifft, so nehmen wir Ihre Meinung zur Kenntnis und danken Ihnen für Ihre Geduld, da wir uns ständig bemühen, die Erwartungen aller unserer Gäste zu erfüllen. Wir sind stets bestrebt, unseren Gästen erstklassige Einrichtungen zu bieten, und freuen uns von Ihnen spezifisches Feedback zu erhalten.Mit freundlichen Grüßen,

10/10 - Xuất sắc

Lawrence

Đi theo nhóm
Thích: Sạch sẽ, tiện nghi phòng
Best designed hotel room I've ever been in.
This is the first time staying in the Adina Hotel as I usually have stayed in the Marriott. I needed to do laundry and the fact each room has its own machine is wonderful (just wish the operating instructions were either symbols or English). In addition I loved the overall design of the room. Combining comfort, efficiency and thoughtful function - I don't think I've ever been in a room as well thought out and designed as in the Adina. It's my new hotel in Frankfurt.
Lưu trú 1 đêm vào Tháng 2, 2024
Your Adina Westend Team trả lời vào 19/02/2024
Dear Lawrence,Your feedback regarding your recent stay at the Adina Apartmenthotel Frankfurt Westend is greatly appreciated. It's delightful to hear that our hotel has become your new choice in Frankfurt. We are proud that our room design and facilities, including the in-room laundry, met your needs and expectations.As for the operating instructions for the laundry machine, we acknowledge your suggestion and we'll take it into consideration. We are looking forward to welcoming you back soon.Kind regards,

6/10 - Được

YESHUA, Brooklyn

Lưu trú 2 đêm vào Tháng 1, 2024
Your Adina Westend Team trả lời vào 19/02/2024
Dear Yeshua,We notice that your recent stay at our hotel didn't meet your expectations to the fullest, and we regret any inconveniences you may have experienced. Your feedback is vital in helping us continuously strive for excellence, and we appreciate your honesty. Creating a comfortable and memorable experience for our guests is our utmost priority, and we're committed to improving our services. We sincerely hope that you give us another opportunity to serve you better.Kind regards,

10/10 - Xuất sắc

Yun Kyoung

Thích: Sạch sẽ, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2024
Your Adina Westend Team trả lời vào 08/02/2024
Dear Yun Kyoung,Your succinct yet powerful review truly made our day. It's a pleasure to hear that you rated us as a perfect 10. At Adina Westend, we strive to provide an exceptional experience to all our guests and it's heartening to know we've succeeded with you.We look forward to welcoming you back in the future. Kind regards,

10/10 - Xuất sắc

MAURO

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2024
Your Adina Westend Team trả lời vào 05/02/2024
Dear Mauro,Your perfect score has truly made our day! At Adina Westend, we always strive to provide the best experiences for our guests, and it fills us with immense joy to know that we were able to meet your expectations. Should you visit us again, we look forward to welcoming you back and aiming to provide another "10 out of 10" experience for you.Kind regards,

6/10 - Được

MARTIN

Đi cùng gia đình, Khách đi công tác
Thích: Tiện nghi, dịch vụ
Average in all areas. Nothing bad, nothing great. Personnel average. Little service to travelers.
Lưu trú 4 đêm vào Tháng 1, 2024
Your Adina Westend Team trả lời vào 05/02/2024
Dear Martin,It's valuable for us to hear about your recent stay with us at Adina Apartmenthotel Frankfurt Westend. Your feedback helps us understand where we can improve our services.Our aim is always to provide excellent experiences that make our guests feel at home. We strive to maintain high standards in all areas, from our amenities to our guest services. We're sorry to hear that your experience was merely average.We continuously work towards improving our services and we hope you will give us another chance to prove our commitment to quality hospitality. Kind regards,

6/10 - Được

Israel

Lưu trú 2 đêm vào Tháng 1, 2024
Your Adina Westend Team trả lời vào 22/03/2024
Dear Israel,Your rating has been noticed and we acknowledge that there is room for improvement. Our primary objective at Adina Apartmenthotel Frankfurt Westend is to provide our guests with exceptional experiences. We are committed to continuous improvement and your feedback is integral to that process. We hope to welcome you back in the future to provide a superior experience. Kind regards,

8/10 - Tốt

ERNESTO

Khách đi công tác
Thích: Sạch sẽ, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 1, 2024
Your Adina Westend Team trả lời vào 30/01/2024
Dear Ernesto,We are pleased to hear that you had a positive experience at Hotel Adina Apartmenthotel Frankfurt Westend. It's encouraging to know that we met the majority of your expectations. Your rating is valuable to us, and we strive for perfection in every aspect of our service. We would be delighted if you could share more details about your stay that would help us hit that perfect score in the future.Kind regards,

10/10 - Xuất sắc

David

Khách đi công tác
Thích: Sạch sẽ, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 1, 2024
Your Adina Westend Team trả lời vào 30/01/2024
Dear David,We are overjoyed to read your succinct yet impactful review. Your perfect rating of "ten out of ten" truly warms our hearts. It's wonderful to know you had such a favorable experience at the Adina Apartmenthotel Frankfurt Westend.Our team endeavors to provide an outstanding service to all our guests and seeing such feedback motivates us to continue doing so.We hope to welcome you back soon for another delightful visit.Kind regards,

10/10 - Xuất sắc

MIKYO

Đi theo nhóm
Thích: Sạch sẽ, tiện nghi phòng
귀국하기 직전에 머문 숙소였습니다. 건물 바로 뒷 편의 쇼핑몰에 dm과 REWE 마켓이 있어서 숙소에서 무언가 간단히 조리해먹거나 사와서 먹기도 편하고, 선물을 사러 갈 때도 편했어요. 중앙역까지 캐리어 끌고 충분히 걸어서 갈만한 거리예요. 그리고 시설도 조리기구도 잘 갖추어져 있고, 기름은 없지만 소금 후추와 같은 간단한 조미료들이 구비되어있었어요. 부족하면 수건 요청하듯 리셉션에 가서 말씀드리면 다 챙겨주세요! 교대 직원들 모두 너무나 친절했구요. 저희는 이용하진 않았지만 1층 리셉션 앞에 무인 편의점처럼 라면(신라면 김치맛), 맥주, 과자, 와인, 꿀(선물용? 미니어처?) 뭐 그런거를 언제든 구매할 수 있게 구비되어있었어요.
Lưu trú 3 đêm vào Tháng 1, 2024
Your Adina Westend Team trả lời vào 30/01/2024
Dear Mikyo,We are delighted to learn that your stay at our Adina Westend Hotel was enjoyable and convenient. Your kind words about our location, facilities, and staff are truly appreciated.It seems you found the proximity to the shopping mall and markets quite beneficial, especially for cooking and gift purchasing. We are glad to know our team was able to assist with any additional needs you had during your stay.Also, we're pleased to hear you appreciated the convenience of the unmanned store at the reception, despite not using it. We strive to ensure our guests have access to all the amenities they might need, at any time.We look forward to welcoming you again in the future.Kind regards,

2/10 - Tồi

Seong

Lưu trú 1 đêm vào Tháng 1, 2024
Your Adina Westend Team trả lời vào 22/01/2024
Dear Seong,Your valuable insights regarding your recent stay at Adina Apartmenthotel Frankfurt Westend are much appreciated.We regret to hear that your experience didn't meet all your expectations. It is our foremost intent to deliver a memorable and immaculate stay to all of our valued guests.Once again, thank you for your valued feedback. We look forward to welcoming you back for a more pleasant and satisfying stay in the future.Kind regards,Your Adina Westend Team

4/10 - Kém

Mahmoud

Đi cùng gia đình
Lưu trú 4 đêm vào Tháng 1, 2024
Your Adina Westend Team trả lời vào 22/01/2024
Dear Mahmoud,Your valuable insights regarding your recent stay at Adina Apartmenthotel Frankfurt Westend are much appreciated.Once again, thank you for your valued feedback. We look forward to welcoming you back for a more pleasant and satisfying stay in the future.Kind regards,

8/10 - Tốt

Aziza

Đi cùng bạn đồng hành
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Room was very nice and hotel was quite. Also very good location.
Your Adina Westend Team trả lời vào 18/01/2024
Dear Aziza,It is heartening to hear that you enjoyed your stay at our hotel. Your positive comments about the room and the tranquil atmosphere of our establishment are greatly appreciated. It is indeed our prime location that many of our guests value, and we are pleased it contributed to your positive experience.Should your travels bring you back to Frankfurt, we would be delighted to welcome you again at Adina Apartmenthotel Frankfurt Westend.Kind regards,

6/10 - Được

Biren

Thích: Sạch sẽ, tiện nghi phòng
Indifferent staff
Lovely hotel, fantastic location. However, the staff at the front desk couldn’t be more indifferent and couldn’t care less. Not sure if the general inability to speak in English or sheer indifference but the team at front desk couldn’t even manage a smile. Next time I will go to a place I feel more welcome
Lưu trú 1 đêm vào Tháng 1, 2024
Your Adina Westend Team trả lời vào 15/01/2024
Dear Biren,Thank you for sharing your experience with us. We are pleased to hear that you enjoyed our hotel and appreciated the fantastic location.We deeply regret that your interaction with our front desk staff did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. We take your feedback seriously and will promptly address this matter with our team to ensure improved service in the future.If you decide to give us another chance, please let us know, and we will do our best to make your stay memorable.Warm regards,

4/10 - Kém

YESHUA, Brooklyn

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ
I have been a regular guest at this hotel for several years, visiting a few times annually. My experiences have always been positive, which is why my recent stay was particularly disappointing. After a long day, I returned to my room to find it had not been cleaned. Confused, I approached the front desk for clarification. I was informed that the hotel had changed its policy and now only cleaned rooms every few days. Guests were required to reserve room cleaning services the night before. Accepting this new policy, I requested my room to be cleaned the following day. However, my expectations were not met. Returning from a taxing day at work, I was dismayed to find my room in the same uncleaned state. Towels were unchanged, garbage bins full, and no replenishment of essential items like shampoos. It was disheartening to see that my room hadn't been attended to at all during my three-day stay. For someone traveling for business, hotel cleanliness is paramount, and having to worry about cleaning my room is the last thing I need. While I have been fond of this hotel, the lack of basic housekeeping services has significantly marred my experience. I hope the hotel reconsiders its policies to better accommodate the needs of frequent travelers like myself.
Lưu trú 3 đêm vào Tháng 1, 2024
Your Adina Westend Team trả lời vào 18/01/2024
Dear Yeshua,Firstly, allow us to express our sincere apologies that your most recent stay with us did not meet the standards you've come to expect from Hotel Adina Apartmenthotel Frankfurt Westend. We deeply appreciate your loyalty over the years and are truly disheartened to hear about your disappointment.We understand that a clean and comfortable room is an absolute necessity, especially for our guests who are traveling for business. It is indeed unfortunate that there was a miscommunication about our new cleaning policy and that your request was not properly fulfilled. We want to assure you that what you experienced is not indicative of our usual high standard of service.Your feedback about our hotel cleanliness and new cleaning policy is extremely valuable. It helps us understand where we can make improvements to better serve our guests. We will certainly take your comments into account as we continuously strive to enhance our guest experience.Once again, we deeply regret this experience and hope that despite this incident, we will have another opportunity to welcome you back and demonstrate our commitment to excellent service and accommodation.Kind regards,

10/10 - Xuất sắc

Dana

Đi theo nhóm
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 1, 2024
Your Adina Westend Team trả lời vào 10/01/2024
Dear Dana,thank you for your review and rating.We look forward to welcoming you back for another comfortable stay.Kind regards,

10/10 - Xuất sắc

Yuni

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The apartment was very spacious for two of us. Great coffee pod machine. The washer and dryer really helped us as we were at the end of our journey, no dirty washing to take home. The location is fantastic, 50 metres from Skyline Plaza and about 20 minutes to train station. Staff were helpful. Highly recommend this place to stay
Lưu trú 2 đêm vào Tháng 1, 2024
Your Adina Westend Team trả lời vào 09/01/2024
Dear Yuni,We are delighted to hear that you enjoyed your stay at the Adina Apartmenthotel Frankfurt Westend. It is heartening to know that you found our apartment spacious and our amenities, such as the coffee pod machine and washer/dryer, to your liking.The convenience of our location is something we are especially proud of, and we're glad it contributed positively to your experience. We are thrilled to receive your recommendation and appreciate your kind words about our staff.Once again, thank you for choosing our hotel. We look forward to welcoming you back in the future.Kind regards,

10/10 - Xuất sắc

Gabriela

Đi theo nhóm
Thích: Sạch sẽ, tiện nghi phòng
Amei esse hotel. Fiquei apenas uma diaria mas tive tempo de avaliar. Quarto bem grande, super confortável. Camas deliciosas. Cafe da manha incrivel. Super bem localizado. Recomendo demais.
Lưu trú 1 đêm vào Tháng 12, 2023
Your Adina Westend Team trả lời vào 09/01/2024
Dear Gabriela,It is delightful to hear such positive words and it's always encouraging when customers acknowledge the good work of our team. We're glad you found our hotel to your liking. Our priority is to provide a comfortable and enjoyable experience for our guests.Your kind words about the room size, bed comfort, breakfast, and location are truly appreciated. We strive to create for our guests a 'home away from home' and it's heartening to hear about your experience.Your recommendation means a lot to us. We look forward to welcoming you back soon for an even better experience.Kind regards,

10/10 - Xuất sắc

Jongcheol

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi phòng
Lưu trú 6 đêm vào Tháng 12, 2023
Your Adina Westend Team trả lời vào 03/01/2024
Dear Jongcheol,thank you for your kind rating. We are happy to read that you enjoyed your stay and hope to welcome you back again soon.

10/10 - Xuất sắc

david

Đi theo nhóm
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Your Adina Westend Team trả lời vào 08/02/2024
Dear David,We are delighted to know that you had a wonderful experience at Hotel Adina Apartmenthotel Frankfurt Westend. Your perfect rating is greatly appreciated. It is our continual endeavour to provide our guests with the highest standards of service, and your feedback serves as an affirmation of our efforts.We hope to welcome you again in the future.Kind regards,

8/10 - Tốt

Karen

Thích: Sạch sẽ, tiện nghi phòng
Washer dryer was a disappointment
The customer service was above average. The bed was comfortable. The room was very spacious. Our room had a terrible food odor. So it made the room feel dirty. The front desk would not give me a drying rack even though the dryer in the room leaves clothes damp after a two hour dry process. We planned to wash clothes here for the remainder of our trip but we only could get one load done. Major disappointment for us. We don’t recommend using the washer dryer unless you are desperate because it’s not efficient at all. Half the speed as modern appliances.
Lưu trú 2 đêm vào Tháng 12, 2023
Your Adina Westend Team trả lời vào 02/01/2024
Dear Karen,Your valuable feedback is highly appreciated and it's fantastic to hear you enjoyed our comfortable beds and spacious rooms. We strive to provide a pleasant environment for all our guests, and we're sorry to hear about the food odor issue you experienced, as well as your disappointment with our washer and dryer.We want to assure you that we aim to meet all our guests' needs and expectations. Your insights about the washer and dryer will be noted. It's important for us to understand where we can improve, and your feedback is instrumental in that regard.We hope that you will consider staying with us again in the future. We would love to provide you with an impeccable experience.Kind regards,

10/10 - Xuất sắc

Gabrielle

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi phòng
Amazing hotel
Thas perfect
Lưu trú 2 đêm vào Tháng 12, 2023
Your Adina Westend Team trả lời vào 02/01/2024
Dear Gabrielle,We are delighted to know your stay at the Adina Apartmenthotel Frankfurt Westend was perfect! We always strive to provide an exceptional experience for all our guests, and we're glad to have met your expectations.We hope to welcome you back again soon!Kind regards,

10/10 - Xuất sắc

Lualice

Thích: Sạch sẽ, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 12, 2023
Your Adina Westend Team trả lời vào 02/01/2024
Dear Lualice,We are delighted to know that you enjoyed your stay at the Adina Apartmenthotel Frankfurt Westend! We always strive to provide an exceptional experience for all our guests, and we're glad to have met your expectations.We hope to welcome you back again soon!Kind regards,

10/10 - Xuất sắc

Kevin, Irvine

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We have been staying at this hotel for several years. I gave it a 5 star rating but they are going to need to start refreshing it to keep that rating in future. Also, a bit more staff training would be helpful as they were not at a 5 star level in terms of outgoig friendliness. For example, when we checked out we got a goodbye. No inquiry how our stay was or whether the room needed anything.
Your Adina Westend Team trả lời vào 19/12/2023
Dear Kevin,It is always a pleasure to welcome you at the Adina Apartmenthotel Frankfurt Westend year after year. Your feedback and suggestions are highly valuable to us, as it helps us to continually improve our services.We are committed to maintaining the high standards you have come to expect, and we understand your concerns about the need for refreshing the hotel to maintain our star rating. Rest assured, our goal is to constantly enhance the experience for our guests.We also note your comments about the staff friendliness. It is our intention to make every guest feel welcomed and valued, and we regret if we fell short of that during your check-out process.We sincerely appreciate your continued patronage and your insightful observations. We look forward to the opportunity of serving you again in the near future.Kind regards,

10/10 - Xuất sắc

Anthony

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 12, 2023
Your Adina Westend Team trả lời vào 19/12/2023
Dear Anthony,thank you very much for your review and rating.We hope to welcome you back again soon.

10/10 - Xuất sắc

Karl, Carmel

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had a very good stay here. The apartment style accommodations had everything we needed. It was a 10-15 minute walk to the main train station, which we did almost every day.
Lưu trú 7 đêm vào Tháng 12, 2023
Your Adina Westend Team trả lời vào 13/12/2023
Dear Karl,It's wonderful to hear that your stay at our hotel was a positive experience. The apartment-style accommodations at Adina Westend are designed to provide all the home comforts our guests may need, and we are glad to know they met your expectations.We are also pleased to know that the proximity to the main train station was convenient for your daily plans. We always strive to offer a location that makes commuting easy for our guests.We hope to welcome you back soon for another enjoyable stay.Kind regards,

10/10 - Xuất sắc

Khách đã xác thực

Khách đi công tác
Lưu trú 4 đêm vào Tháng 12, 2023
Your Adina Westend Team trả lời vào 13/12/2023
Dear Anonymous,thank you for your feedback and score about your recent stay.We hope to welcome you back again soon.

10/10 - Xuất sắc

Hiroki

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 12, 2023
Your Adina Westend Team trả lời vào 13/12/2023
Dear Hiroki,thank you for your score and feedback,We hope to welcome you back again soon.

8/10 - Tốt

Rachel

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 12, 2023
Your Adina Westend Team trả lời vào 12/12/2023
Dear Rachel,thank you for your rating.We hope to welcome you soon again.

10/10 - Xuất sắc

tomoko

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
They have floor heating in the bathroom, which was so nice on a freezing day.
Lưu trú 2 đêm vào Tháng 12, 2023
Your Adina Westend Team trả lời vào 12/12/2023
Dear Tomoko,We are delighted to hear that you enjoyed the comfort of our heated bathroom floors, particularly on a cold day. Ensuring that our guests feel cozy and relaxed is a high priority for us at Adina Apartmenthotel Frankfurt Westend. Your positive feedback is greatly appreciated and we look forward to welcoming you back in the future.Kind regards,

6/10 - Được

Judith

Khách đi công tác
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Die Zimmer sind großzügig und schön gestaltet. Leider stand kein Internet und Fernsehprogramm zur Verfügung.
Lưu trú 1 đêm vào Tháng 12, 2023
Ihr Adina Westend Team trả lời vào 08/12/2023
Sehr geehrte Judith,Wir wissen Ihr Feedback sehr zu schätzen. Es ist schön zu hören, dass Sie unsere Zimmer geräumig und schön gestaltet fanden. Das ist genau die Art von Erfahrung, die wir allen unseren Gästen im Adina Apartmenthotel Frankfurt Westend bieten möchten.Es tut uns jedoch sehr leid, von den Problemen mit dem Internet und den Fernsehprogrammen während Ihres Aufenthalts zu hören. Bitte nehmen Sie unsere Entschuldigung an. Unser Team ist bestrebt, einen reibungslosen Aufenthalt für unsere Gäste zu gewährleisten, und Ihr Feedback ist uns wichtig.Wir hoffen, dass Sie uns noch einmal die Gelegenheit geben werden, Ihnen in Zukunft einen einwandfreien Aufenthalt zu bieten.Mit freundlichen Grüßen,

10/10 - Xuất sắc

Jayme

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi phòng
Lưu trú 5 đêm vào Tháng 11, 2023
Your Adina Westend Team trả lời vào 06/12/2023
Dear Jayme,It's delightful to hear that your stay at Hotel Adina Apartmenthotel Frankfurt Westend was enjoyable. We continually strive to provide an experience that leaves our guests satisfied and your positive feedback is a testament to our efforts. We look forward to welcoming you back for another pleasant stay in the future.Kind regards,

10/10 - Xuất sắc

Vanessa

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
we had 2 2 bedroom apartments for 2 families. great size & facilities. welcoming & helpful team.
Lưu trú 2 đêm vào Tháng 12, 2023
Your Adina Westend Team trả lời vào 06/12/2023
Dear Vanessa,Your positive remarks about our spacious apartments and facilities are greatly appreciated. It is heartening to hear that our team could contribute to making your stay with us enjoyable. We strive to provide a comfortable and welcoming environment for all our guests, and your feedback truly motivates us to continue doing so.We look forward to welcoming you and your families back in the near future.Kind regards,

10/10 - Xuất sắc

tricia

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our room had a small kitchen with a large fridge, a dishwasher, oven, double burner stovetop and a washer dryer. They also supplied the basics eg washing-up-liquid and capsules for dishwasher and washer dryer. All soft furnishings and bedding were in excellent condition. The bathroom had plenty of toiletries, with great water pressure in the shower. This was a great choice of hotel at a great price. The main station, buses, trams and underground were all nearby too.
Lưu trú 3 đêm vào Tháng 12, 2023
Your Adina Westend Team trả lời vào 05/12/2023
Dear Tricia,It fills us with joy to learn that your stay at the Adina Apartmenthotel Frankfurt Westend was a satisfying one. It's fantastic to know that the room amenities, including the kitchen and bathroom facilities, met your expectations and added convenience to your stay. We always strive to provide our guests with a comfortable and well-equipped environment, so your words mean a great deal to us. It's also nice to hear that our location added value to your stay, making your transportation easy and accessible.We hope to have the pleasure of welcoming you back for another exceptional experience in the future. Kind regards,

6/10 - Được

Rita

Khách đi công tác
Thích: Tiện nghi phòng
Nice hotel and nice location. Friendly staff! However i spent 5 days without anyone cleaning the room or changing towels and bed sheets. They come only every 3 days, if you want u pay for them to clean before. This was the only thing I didn’t like, for the amount paid i expected more.
Lưu trú 4 đêm vào Tháng 11, 2023
Your Adina Westend Team trả lời vào 05/12/2023
Dear Rita,It's heartening to hear that you found our hotel and location to your liking and that our staff treated you with the friendliness that Adina Westend is known for. However, we regret to learn about your dissatisfaction with our housekeeping schedule. Our goal is to provide an optimal balance between guest privacy and service. Your feedback is invaluable as we continue refining our operations to meet the varying needs of our guests. Stay over cleaning is possible anytime free of charge, and additional towels are available at reception. If you require a full service in between the regular linen and towel change, this does come at an extra cost.We appreciate your understanding and hope that, despite this, you found your overall stay enjoyable. We look forward to serving you again and providing an even better experience.Kind regards,

10/10 - Xuất sắc

Jule

Thích: Sạch sẽ, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 11, 2023
Your Adina Westend Team trả lời vào 06/12/2023
Dear Jule,It is heartening to hear that you had a pleasant stay at our establishment. Your succinct yet positive review is very much appreciated. We aim to provide our guests with a seamless and comfortable experience, and we are glad that we were able to meet your expectations. We look forward to having you with us again in the future.Kind regards,

8/10 - Tốt

MIHYE

Khách đi công tác
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Breakfast was fine. And it was safe to walk at night.
Lưu trú 20 đêm vào Tháng 11, 2023
Your Adina Westend Team trả lời vào 01/12/2023
Dear MIHYE,It's wonderful to hear that you appreciated the breakfast and felt safe during your stay at the Adina Apartmenthotel Frankfurt Westend. We pride ourselves on providing top-notch services and a secure environment for our guests. We look forward to welcoming you back soon.Kind regards,

10/10 - Xuất sắc

Srinivasan

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good place to stay in frnkfurt.
Lưu trú 4 đêm vào Tháng 11, 2023
Your Adina Westend Team trả lời vào 01/12/2023
Dear Srinivasan,It is delightful to hear that you found our hotel to be a good place to stay during your time in Frankfurt. Your satisfaction is our utmost reward and we are pleased to know that we were able to meet your expectations.Should you find yourself in Frankfurt in the future, we would be more than happy to welcome you back to Adina Apartmenthotel Frankfurt Westend. Kind regards,

8/10 - Tốt

Heeja

Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ
Lưu trú 2 đêm vào Tháng 11, 2023
Your Adina Westend Team trả lời vào 19/12/2023
Dear Heeja,thank you for your feedback about your recent stay.If there is anything we can do to make your stay more enjoyable in the future, please do not hesitate to contact us.

8/10 - Tốt

Seung Chaul

Lưu trú 2 đêm vào Tháng 11, 2023
Your Adina Westend Team trả lời vào 23/11/2023
Dear Seung Chaul,thank you for your kind review.If there is anything we can improve on, please do not hesitate to contact us.We hope to welcome you back again soon.

10/10 - Xuất sắc

Ulrike

Khách đi công tác
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wenige Parkplätze vom Hotel. Tägliche Reinigung war gut. Aber Flecken auf dem Sofa. Sehr gut Ausstattung des Zimmers.
Lưu trú 1 đêm vào Tháng 11, 2023
Ihr Adina Westend Team trả lời vào 20/11/2023
Sehr geehrte Ulrike,Wir bedanken uns für Ihr Feedback zu Ihrem Aufenthalt im Adina Apartmenthotel Frankfurt Westend. Es freut uns zu hören, dass Sie unsere Zimmerausstattung und den täglichen Reinigungsservice zu schätzen wussten.Wir nehmen auch Ihre Bemerkung bezüglich des Sofas zur Kenntnis. Wir sind ständig bemüht, einen hohen Sauberkeitsstandard aufrechtzuerhalten, und Ihr Feedback ist wichtig, um uns auf Bereiche hinzuweisen, die wir verbessern können.Parkplätze können manchmal eine Herausforderung sein, wenn viel los ist, und wir danken Ihnen für Ihr Verständnis. Wir hoffen, Sie zu einem noch angenehmeren und befriedigenderen Aufenthalt wieder begrüßen zu dürfen.Mit freundlichen Grüßen,