Phòng Deluxe, 1 giường cỡ king | Bộ đồ giường cao cấp, chăn bông, minibar, két bảo mật tại phòng

Nhận xét về JW Marriott Hotel Frankfurt

JW Marriott Hotel Frankfurt
Thurn-und-Taxis-Platz 2, Frankfurt, HE

Nhận xét

9,4

Ngoại hạng

Đánh giá 10 - Xuất sắc. 756/1003 nhận xét" "
Đánh giá 8 - Tốt. 161/1003 nhận xét" "
Đánh giá 6 - Được. 43/1003 nhận xét" "
Đánh giá 4 - Kém. 20/1003 nhận xét" "
Đánh giá 2 - Tồi. 23/1003 nhận xét" "

9,6/10

Sạch sẽ

9,2/10

Nhân viên & dịch vụ

9,2/10

Tiện nghi, dịch vụ

9,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,0/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Jennifer

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
They went above and beyond helping us with checking in, went over the map of Frankfurt and told us places to visit and eat. So wonderful, accommodating and such true professionalism. We can’t wait to come back and stay again. We love you Frankfurt 🇩🇪 ❤️
Lưu trú 2 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

RICARDO

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly staff and centrally located
Lưu trú 2 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Luis, Puebla

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Muy bien
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Darnley

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location, excellent room and a very friendly staff.
Lưu trú 2 đêm vào Tháng 5, 2024
Mahmoud Hamed trả lời vào 20/05/2024
Dear Mr. Darnley,It is heartening to hear that your stay at JW Marriott Hotel Frankfurt met your expectations. Your commendation for our prime location, top-notch rooms, and friendly staff is greatly appreciated. It is our utmost priority to provide our guests with an outstanding experience and we are delighted to know we were able to achieve this during your visit. Thank you once again for sharing your positive feedback. We look forward to the opportunity of welcoming you back in the near future.Warm Regards,

10/10 - Xuất sắc

Harold

Lưu trú 2 đêm vào Tháng 4, 2024
Chafik Barkani trả lời vào 14/05/2024
Dear Mr. Harold,It is delightful to hear that you had an exceptional stay at the JW Marriott Hotel Frankfurt. We always aim to provide a top-notch experience, and your feedback is a testament to our efforts. We look forward to serving you again, creating more memorable experiences.Warm Regards,Chafik Barkani Guest Relations Manager

10/10 - Xuất sắc

Dion

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great
Lưu trú 3 đêm vào Tháng 3, 2024
Mahmoud Hamed trả lời vào 09/05/2024
Dear Mr. Dion,Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that you found your stay at our hotel to be great.It was our pleasure to host you, and we hope to welcome you back for another fantastic stay in the future. If there's anything else we can assist you with or if you have any special requests for your next visit, please don't hesitate to let us know.Warm regards,

10/10 - Xuất sắc

Wei

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is amazing with all the amenity in the bathroom. The sheets are excellent and location is perfect!
Lưu trú 1 đêm vào Tháng 5, 2024
Friederike Adomat trả lời vào 08/05/2024
Dear Wei,thank you very much for your kind rating. We are glad that you had a pleasant stay.We hope to welcome you again.Yours sincerely,Friederike AdomatFront of House Manager

10/10 - Xuất sắc

Amy, APO

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is gorgeous and clean and new - all of the things I love. The front desk staff was helpful and accommodating. Our room upgrade was above and beyond. I will absolutely stay here again when I come thru Frankfurt.
Lưu trú 1 đêm vào Tháng 4, 2024
Francisco Perez Macias trả lời vào 01/05/2024
Dear Amy,We are very pleased that you enjoyed your stay at the JW Marriott Hotel Frankfurt and that you were satisfied with our service. It is always our goal to provide our guests with a memorable experience. Your positive words about the front desk staff and your room upgrade are really encouraging.We look forward to welcoming you again in the future when you are back in Frankfurt.Sincerely,Francisco Perez MaciasAssistant Front of House Manager

10/10 - Xuất sắc

Srinivas Prasad

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Francisco Perez Macias trả lời vào 01/05/2024
Dear Srinivas Prasad,Thank you for your recent stay at JW Marriott Hotel Frankfurt and kind review of your experience with us.We look forward to welcoming you back soon.Sincerely,Francisco Perez MaciasAssistant Front of House Manager

10/10 - Xuất sắc

Atsushi

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good. It is wonderful connection with Fitness First!!
Lưu trú 4 đêm vào Tháng 4, 2024
Mahmoud Hamed trả lời vào 19/04/2024
Dear Mr. Atsushi,On behalf of the entire hotel team, I would like to thank you for sharing your stay experience with us.We are glad to know that you enjoyed your stay at JW Marriott Hotel Frankfurt .We hope to welcome you again soon.Sincerely,

10/10 - Xuất sắc

??

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
本当に綺麗なホテルでした。ホテルに着いたら荷物をサービスマンが部屋まで運んでくれたり、エレベーターもセキュリティがしっかり管理されていて安心できるホテルです。立地も中央駅まで歩ける距離ですし、最寄りの駅は徒歩1半くらいで着くし電車も何本も溜まるので困ることがありませんでした。本当に心地の良いホテルで快眠できました!
Lưu trú 3 đêm vào Tháng 4, 2024
Friederike Adomat, Front of House Manager trả lời vào 16/04/2024
Dear Guest,Your encouraging words have made our day! It brings us immense pleasure to know that you found our hotel beautiful and that our service met your expectations. We are glad that our location offered you easy accessibility to the central station and that you had a comfortable stay.Your positive experience is what we continually strive for, and it's wonderful to hear that we were able to provide that for you. We hope to have the opportunity to welcome you back to JW Marriott Hotel Frankfurt in the future.Yours sincerely,Friederike AdomatFront of House Manager

10/10 - Xuất sắc

FARES

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Location and Staff
Lưu trú 2 đêm vào Tháng 4, 2024
Friederike Adomat, Front of House Manager trả lời vào 16/04/2024
Dear Mr. Fares,thank you very much for taking the time to share your experiences.We are glad that you had an enjoyable stay.We hope to welcome you soon again.Yours sincerely,Friederike AdomatFront of House Manager

10/10 - Xuất sắc

Kanwarjit Singh

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice location
Lưu trú 2 đêm vào Tháng 4, 2024
Mahmoud Hamed trả lời vào 13/04/2024
Dear Mr. Kanwarjit,On behalf of the entire hotel team, I want to thank you for sharing about your experience and stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Kind Regards,

10/10 - Xuất sắc

Muhamed

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This place is one of the best places I have ever stayed anywhere in the world. Staff is beyond great and property is superb. Can’t wait to come back for longer atay. Danke!
Lưu trú 1 đêm vào Tháng 4, 2024
Mahmoud Hamed trả lời vào 09/04/2024
Dear Mr. Muhamed,We are delighted to hear that you enjoyed your stay with us at the JW Marriott Hotel Frankfurt. Your words of praise about our staff and facilities are a wonderful tribute to our efforts to provide our guests with a first-class experience.Your desire to return for a longer stay is the best compliment for us. We would be honored to welcome you back again.Best Regards,

10/10 - Xuất sắc

JINA

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Mahmoud Hamed trả lời vào 09/04/2024
Dear Ms. JinaOn behalf of the entire hotel team, I would like to thank you for sharing your stay experience with us.We are glad to know that you enjoyed your stay at JW Marriott Hotel Frankfurt and we hope to welcome you again soon.Sincerely,

10/10 - Xuất sắc

Nicole

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Fantastic stay !
The location of the hotel is fantastic, right in the city centre but still no noise in the hotel at all. The staff is delightful and so obliging . Nothing was too much for them. The rooms were comfortable and breakfast was outstanding. We will definitely stay here again the next time we visit Frankfurt.
Lưu trú 3 đêm vào Tháng 2, 2024
Mahmoud Hamed trả lời vào 09/04/2024
Dear Nicole,It brings us immense joy to read your wonderful review. Indeed, our location is one of the aspects we are very proud of - being in the heart of Frankfurt and yet ensuring a peaceful experience for our guests.Your kind words about our staff truly warm our hearts. We strive to provide our guests with top-notch service and we are glad that we were able to achieve this during your stay.We're delighted to hear that you found our rooms comfortable and that you enjoyed our breakfast. Providing a positive experience to our guests is what we aim for every day. We look forward to welcoming you back during your next visit to Frankfurt. Best Regards,

10/10 - Xuất sắc

MINKYU

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
숙박 시설의 청결상태가 최고였고, 공항과의 접근성이 너무 좋았습니다
Lưu trú 1 đêm vào Tháng 2, 2024
Mahmoud Hamed trả lời vào 09/04/2024
Dear Mr. Minkyu,Your kind words are much appreciated. It is delightful to hear that you found our accommodation to be of excellent cleanliness. We take great pride in maintaining a high standard of hygiene for the comfort of our guests.The accessibility to the airport is indeed one of our key features and we are pleased that it added to the convenience of your stay.We look forward to the opportunity of welcoming you back to JW Marriott Hotel Frankfurt in the future.Yours Sincerely,

10/10 - Xuất sắc

Clara

Lưu trú 1 đêm vào Tháng 2, 2024
Mahmoud Hamed trả lời vào 09/04/2024
Dear Ms. Clara,On behalf of the entire hotel team, I would like to thank you for sharing your stay experience with us.We are glad to know that you enjoyed your stay at JW Marriott Hotel Frankfurt and we hope to welcome you again soon.Sincerely,

10/10 - Xuất sắc

KUNA

Lưu trú 1 đêm vào Tháng 2, 2024
Francsco Perez Macias trả lời vào 18/02/2024
Dear Kuna,Thank you for your recent stay at JW Marriott Hotel Frankfurt. We are thrilled to hear your positive evaluation.We look forward to welcoming you back soon.Sincerely,Francisco Pérez MacíasAssistant Front of House Manager

8/10 - Tốt

Izhak

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Tnx
Lưu trú 3 đêm vào Tháng 2, 2024
Francisco Perez Macias trả lời vào 18/02/2024
Dear Izhak,Thank you for your recent stay and review of JW Marriott Hotel Frankfurt.We look forward to welcoming you back soon.Sincerely,Francisco Pérez MacíasAssistant Front of House Manager

10/10 - Xuất sắc

labottach

Lưu trú 1 đêm vào Tháng 2, 2024
Francisco Perez Macias trả lời vào 18/02/2024
Dear Iabottach,Thank you for your kind review and recent stay.We look forward to welcoming you back soon.Sincerely,Francisco Perez MaciasAssistant Front of House Manager

10/10 - Xuất sắc

Forrest

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Stay at the JW in Frankfurt
I had the pleasure of staying at JW Marriott in Frankfurt recently, and it was an absolutely fantastic experience. The standout feature of my stay was undeniably the exceptional staff. From the attentive valet service to the friendly bartender and the accommodating front desk team, everyone was incredibly kind and helpful, making my stay truly special. Additionally, the hotel's location is a gem. Situated in the heart of the city, it's just a stone's throw away from a plethora of amazing restaurants, shopping districts, and must-visit tourist attractions. This central location made exploring Frankfurt a breeze, and I could easily access everything I wanted to see and do. Overall, my stay at JW Marriott in Frankfurt exceeded my expectations. The remarkable staff and the prime location made it an unforgettable experience. I highly recommend this hotel to anyone visiting Frankfurt, as it's the perfect base for exploring this vibrant and beautiful city. I can't wait to return!
Lưu trú 2 đêm vào Tháng 1, 2024
Francisco Perez Macias trả lời vào 18/02/2024
Dear Forrest,Your delightful feedback truly warms our hearts. It is wonderful to know that our devoted team has played a significant role in enhancing your stay at JW Marriott Hotel Frankfurt. Their commitment to delivering exceptional service aligns perfectly with our philosophy.Your comments regarding our prime location are greatly appreciated as well. It indeed serves as an ideal base for our guests to explore the vibrant city of Frankfurt with ease. We are thrilled that we have exceeded your expectations and are grateful for your high recommendation. It will be an absolute pleasure to welcome you back in the near future.Sincerely,Francisco Pérez MacíasAssistant Front of House Manager

10/10 - Xuất sắc

ZIV

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Francisco Perez Macias trả lời vào 18/02/2024
Dear ZIV,Thank you for your excellent review from your last stay at JW Marriott Hotel Frankfurt.We hope to have the pleasure of welcoming you again in the near future.Kindest regards,Francisco Perez MaciasAssistant Front of House Manager

10/10 - Xuất sắc

luis e

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excelente… tudo muito bem organizado
Lưu trú 1 đêm vào Tháng 1, 2024
Francisco Perez Macias trả lời vào 18/02/2024
Dear Luis,Thank you for your kind review.We are thrilled to hear that you found everything excellent and well organized.We look forward to welcoming you back soon.Kindest regards,Franciso Perez MaciasAssistant Front of House Manager

8/10 - Tốt

Renato

Lưu trú 3 đêm vào Tháng 1, 2024
Francisco Perez Macias trả lời vào 18/02/2024
Dear Renato,Thank you for your review of your recent stay at JW Marriott Hotel Frankfurt.We are looking forward to welcoming you back soon.Sincerely,Francisco Perez MaciasAssistant Front of House Manager

10/10 - Xuất sắc

RODRIGO

Lưu trú 5 đêm vào Tháng 12, 2023
Francisco Perez Macias trả lời vào 18/02/2024
Dear Rodrigo,Thank you for your kind review of your stay at JW Marriott Hotel Frankfurt.We look forward to welcoming you back soon.Sincerely,Francisco Perez MaciasAssistant Front of House Manager

8/10 - Tốt

Tobias

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Positiv: sehr zentrale Lage, freundliches Personal, geräumige Zimmer Negativ: Mobiliar in die Jahre gekommen, div. Kleinigkeiten (Toilettenpapier nicht aufgefüllt, laute Lüftung, lange Wartezeiten beim Check-in, Hotelbar ebenfalls mit langer Wartezeit) Fazit: in Ordnung aber wahrscheinlich für diesen Preis keine Wiederholung.
Lưu trú 2 đêm vào Tháng 12, 2023
Francisco Perez Macias trả lời vào 18/02/2024
Sehr geehrter Tobias,Es freut uns, dass Sie unsere zentrale Lage und das geräumige Zimmer zu schätzen wissen. Ihr Lob bezüglich unserer Mitarbeiter wird sicherlich zur Motivation für unser Team beitragen.Wir bedauern jedoch, dass bestimmte Aspekte Ihres Aufenthalts nicht Ihren Erwartungen entsprachen. Ihre Rückmeldung ist für uns sehr wertvoll, da sie uns dabei hilft, unsere Dienstleistungen kontinuierlich zu verbessern.Wir hoffen, dass wir trotz Ihrer Erfahrung in der Zukunft noch einmal die Gelegenheit haben, Sie in unserem Hause willkommen zu heißen.Mit freundlichen Grüßen,Francisco Perez MaciasAssistant Front of House Manager

2/10 - Tồi

eftelya

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Francisco Perez Macias trả lời vào 18/02/2024
Dear Eftelya,Thank you for providing us with your sincere review.It is through feedback that we are able to improve our services. This is why if you would like to share further detailed information, we would be more than thankful to receive it.Thank you again for your feedback. We hope that despite the score, you would give us a second chance when your travels bring you back to Frankfurt.Kindest Regards,Francisco Perez MaciasAssistant Front of House Manager

10/10 - Xuất sắc

TAKEHANA

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 12, 2023
Francisco Perez Macias trả lời vào 29/12/2023
Dear TAKEHANA,Thank you for your recent stay at JW Marriott Hotel Frankfurt and your kind feedback.Sincerely,Francisco Perez MaciasAssistant Front of House Manager

8/10 - Tốt

Stephan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Francisco Perez Macias trả lời vào 29/12/2023
Dear Stephan,Thank you for your kind feedback.We look forward to welcoming you back soon.Sincerely,Francisco Perez MaciasAssistant Front of House Manager

10/10 - Xuất sắc

YASUNOBU

Lưu trú 2 đêm vào Tháng 12, 2023
Francisco Perez Macias trả lời vào 27/12/2023
Dear Yasunobu,Thank you for your recent stay and kind feedback.We hope to welcome you back soon.Kind regards,Francisco Perez MaciasAssistant Front of House Manager

8/10 - Tốt

saffet serdar

Lưu trú 3 đêm vào Tháng 12, 2023
Francisco Perez Macias trả lời vào 27/12/2023
Dear Saffet Serdar,Thank you for taking the time to share your kind feedback.We hope to welcome you back soon.Kind regards,Francisco Perez MaciasAssistant Front of House Manager

10/10 - Xuất sắc

Nathan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great hotel and great service!
Lưu trú 3 đêm vào Tháng 12, 2023
Francisco Perez Macias trả lời vào 27/12/2023
Dear Nathan,Thank you for your kind feedback.We are thrilled to hear that you enjoyed your stay at JW Marriott Hotel Frankfurt.We look forward to welcoming you back soon.Kindest regards,Francisco Perez MaciasAssistant Front of House Manager

10/10 - Xuất sắc

Yuni

Lưu trú 1 đêm vào Tháng 12, 2023
Mahmoud Hamed trả lời vào 23/12/2023
Dear Mr. Yuni,On behalf of the entire hotel team, I would like to thank you for sharing your stay experience with us.We are glad to know that you enjoyed your stay at JW Marriott Hotel Frankfurt .We hope to welcome you again soon.Sincerely,Mahmoud HamedDuty Manager

10/10 - Xuất sắc

Lisa

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Visiting Christmas Markets
This hotel was amazing. We were about an hour early for check in but the room was available. The check in desk clerk, Mahamod (I know I spelled it wrong) was very kind and patient. The room was perfect for our family of three. The concierge offered directions to the Christmas Market and he offered to help with bags and /or calling a taxi whenever we passed. The bar area was nice, the waiter was excellent and my blueberry drinks were wonderful. I am very happy with my stay and would stay at this property in the future.
Lưu trú 1 đêm vào Tháng 12, 2023

2/10 - Tồi

Reid

Lưu trú 2 đêm vào Tháng 12, 2023
Francisco Perez Macias trả lời vào 29/12/2023
Dear Reid,Our number one priority is the satisfaction of our guest and I apologize for failing to do so. If you would like to provide us with detailed feedback regarding your stay, we will be happy to assist you.Kindest regards,Francisco Perez MaciasAssistant Front of House Manager

8/10 - Tốt

Jennifer

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great location, but not a great experience
This hotel is conveniently located to a number of Christmas markets, which is what we were predominantly interested in when visiting. There is a parking garage next door for self-parking, although a little difficult to navigate to when returning to the car. I've been a long-time Marriott member with a lot of business and personal travel, but booked through Hotels.com because it was a significantly better deal than booking direct. The hotel was very nice, but it felt as if we were being judged by the hotel staff every time we passed through the lobby. We didn't pack a lot of high-end items to just walk around in the cold all day, and it was off-putting to the point that I probably wouldn't stay again. I've stayed at JW's in the past because they're very nice, have everything you love about staying at a Marriott, and are typically in good locations. This was just a disappointing experience.
Lưu trú 1 đêm vào Tháng 11, 2023

10/10 - Xuất sắc

SATOMI

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
アップグレードもして頂き、快適なホテルスティがスタートしました。最終日の前日、上の階から水漏れが発生。フロントに相談したところ、すぐに別の部屋を用意していただきました。その部屋はアップグレードされたお部屋で、景色も良く、また無料の朝食もつけて頂きました。荷物のパッキングなど移動の大変さを感じていたのですが、ホテルからの心遣いにストレスを感じずに移動、ホテルステイができました。さすがJK MARRIOTだなぁと感じました。スタッフのみなさんがとても親切であたたかく、また宿泊したなと思うホテルです。ありがとうございました。
Lưu trú 5 đêm vào Tháng 11, 2023
Mahmoud Hamed trả lời vào 23/12/2023
Dear Mr. Satomi,Your kind words regarding your recent stay at our hotel are greatly appreciated. It's encouraging to learn that our team was able to swiftly address the unexpected situation and provide a seamless transition to a more comfortable setting. We're thrilled to know that the upgraded room and complimentary breakfast enhanced your experience.The dedication and warmth of our staff is indeed one of our greatest assets and reading your recognition of their efforts is truly rewarding. We are humbled by your comparison to the JK Marriott, a compliment we don't take lightly. Thank you again for choosing our establishment for your stay. We eagerly look forward to welcoming you back for another memorable experience. Best regards,Mahmoud HamedDuty Manager

10/10 - Xuất sắc

Chang Go

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
탑층 방을 받아서 감사했고 뷰가 좋았다.
Lưu trú 2 đêm vào Tháng 11, 2023
Francisco Perez Macias trả lời vào 28/11/2023
Dear Chang Go,Thank you for your recent stay at JW Marriott Hotel Frankfurt and for sharing your experience.Sincerely,Francisco Perez MaciasAssistant Front of House Manager

10/10 - Xuất sắc

Mohamed

Lưu trú 4 đêm vào Tháng 10, 2023
Francisco Perez Macias trả lời vào 28/11/2023
Dear Mohamed,Thank you for your recent stay at JW Marriott Hotel Frankfurt and for sharing your experience.Sincerely,Francisco Perez MaciasAssistant Front of House Manager

10/10 - Xuất sắc

Dr Henrik

Lưu trú 1 đêm vào Tháng 11, 2023
Francisco Perez Macias trả lời vào 28/11/2023
Dear Dr. Henrik,Thank you for your recent stay at JW Marriott Hotel Frankfurt, we hope you had a pleasant trip back home.Thank you for sharing your experience during your stay.Sincerely,Francisco Perez MaciasAssistant Front of House Manager

10/10 - Xuất sắc

Ali

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good experience
Lưu trú 2 đêm vào Tháng 8, 2023
Mahmoud Hamed trả lời vào 14/11/2023
Dear Mr. Ali,On behalf of the entire hotel team, I want to thank you for sharing about your experience and recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

8/10 - Tốt

Haifa

Lưu trú 5 đêm vào Tháng 10, 2023
Mahmoud Hamed trả lời vào 03/11/2023
Dear Ms. Haifa,On behalf of the entire hotel team, I want to thank you for sharing about your experience and recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 - Xuất sắc

Cornelia

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Xxx
Lưu trú 1 đêm vào Tháng 10, 2023
Mahmoud Hamed trả lời vào 03/11/2023
Dear Mr.Cornelia,On behalf of the entire hotel team, I want to thank you for sharing about your experience and recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 - Xuất sắc

Norton

Lưu trú 3 đêm vào Tháng 10, 2023
Barbara Antic, Assistant Manager Guest Experience trả lời vào 24/10/2023
Dear Norton,We are delighted to hear that you rated your experience at JW Marriott Hotel Frankfurt as 10 out of 10. It is always heartening to know that our guests had an enjoyable stay with us.Your feedback is a testament to our team's dedication to providing memorable experiences. We look forward to your next visit and hope to exceed your expectations once again.Sincerely,

10/10 - Xuất sắc

Paul

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Fantastic in Frankfurt
Fantastic hotel. I arrived earlier and they tried their best to provide me with a room before check in time. Amazing gym. Great bed and pillows!
Lưu trú 2 đêm vào Tháng 10, 2023
Barbara Antic, Assistant Manager Guest Experience trả lời vào 24/10/2023
Dear Paul,Your kind words about your experience at JW Marriott Hotel Frankfurt are greatly appreciated. It's heartening to hear that our team was able to accommodate your early arrival and that you found our fitness facilities to be top-notch. We're also pleased to know you were able to enjoy a good night's sleep in our comfortable beds. Your satisfaction is our highest priority and it's wonderful to know that we met your expectations.We look forward to the opportunity of welcoming you back in the near future. Yours Sincerely,

10/10 - Xuất sắc

Sergio

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Estadia maravilhosa
Hotel incrível, moderno, quartos ótimos e serviço excelente. Todo staff muito atencioso! Especialmente o Marcel que fez nosso check in e foi muito excelente nos dando um quarto lindo! Albina do restaurante do café da manhã também é excelente! E o hotel é muito bem localizado, ao lado do shopping my zeil e ao lado do zeil ( calçadão com todas as lojas)
Lưu trú 4 đêm vào Tháng 10, 2023
Barbara Antic, Assistant Manager Guest Experience trả lời vào 24/10/2023
Dear Sergio,We are truly delighted to hear of your positive experience at the JW Marriott Hotel Frankfurt. Your kind words regarding our modern facilities, excellent service and convenient location are greatly appreciated. It's wonderful to know that Marcel and Albina have left such a remarkable impression on your stay.Our team strives to deliver an unforgettable experience for our guests and it is truly rewarding to hear that we have achieved that with you.We look forward to welcoming you back soon for another pleasant stay.Sincerely,

10/10 - Xuất sắc

Martine

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 10, 2023
Barbara Antic, Assistant Manager Guest Experience trả lời vào 21/10/2023
Dear Martine,Your rating has made our day! It's wonderful to know that you had a memorable experience at JW Marriott Hotel Frankfurt. Your satisfaction is the highest reward for our efforts. We always strive to uphold our high standards in order to provide a remarkable stay to our guests. It's heartening to see that we hit the mark for you.We hope to have the pleasure of welcoming you back soon for another outstanding experience.Best Regards,

10/10 - Xuất sắc

Naushina

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff were outstanding. Everyone I interacted with went over and above with their service.
Lưu trú 2 đêm vào Tháng 10, 2023
Mahmoud Hamed trả lời vào 15/10/2023
Dear Ms. Naushina,It is delightful to hear such positive words and it's always encouraging when our valuable guests acknowledge the efforts of our staff. At JW Marriott Hotel Frankfurt, we strive to deliver a top-tier experience that goes beyond the expected. Your kind words about our team members genuinely warm our hearts. They work tirelessly to ensure that every guest feels special, so your feedback will surely brighten their day. Please visit us again soon. We look forward to welcoming you back with the same enthusiasm and attention to detail.Sincerely,

10/10 - Xuất sắc

Saruul

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice hotel
Friederike Adomat Front of House Manager trả lời vào 05/10/2023
Dear Saruul,Thank you very much for taking the time to share your kind feedback. We are glad that you enjoyed our hotel and hope to welcome you back soon again.Yours sincerely,Friederike AdomatFront of House Manager