Khách sạn Franklin

"The front-desk admin during check in was jovial, personable, good fun to talk with after a long day's motorbike ride. She also told me where I could park my bike to keep it out of the rain. Such consideration is exemplary customer service. To boot, the room was clean, recently appointed, quiet, and bed was comfortable."

"Terrible customer service. I tired to book through their website, and kept receiving an error message. Every attempt to call went unanswered. I finally went on Expedia and was able to book a room that way. When I called the hotel directly to confirm less than 10 minutes after booking through Expedia, everything went south. It took about five attempts for someone at the hotel to finally answer. After I confirmed the reservation I had booked through Expedia I asked if it was possible for me to...

"The hotel manager was fantastic and accommodating. Concerns for me where the price I paid and the condition in which the hotel was. Lots of cosmetics need to occur. My comforter in the cover was old and ripped. The hooks were missing to hang things, not enough storage for a room for 4, the sink was missing the piece in the middle, the caulking looked old, the bathroom had two different colors, the doors on the floor all at the bottom looked old and run down. The breakfast was good and great to...

"The bathroom door was a sliding door. The door was broken so my son was stuck in the bathroom at 3:30am."

"Air conditioning was cold."

"The hotel needs an update. The carpet, elevators and parking. The restaurant employees were very courteous and professional. However, the check in desk clerk could use a class on common courtesy, not very accommodating. Oh yeah, the water pressure in the vanity sink was very low. It was like at a rest stop."

"Nothing place is nasty & was told I could only get towels every 3days smh"

"Very clean room and property no lobby area and no coffee"

"***DO NOT STAY HERE*** This is the worst hotel I have ever stayed. The room was disgusting like it hadn’t been cleaned in weeks or longer, multiple broken things in the room, the smell of the room was PUTRID. My pregnant friend had to sleep in the vehicle because of the awful conditions, after she got stuck in the bathroom because the door got stuck. I called beforehand to let them know we would be checking in late with our ETA, it took over 10 minutes to wake up the person working the front...

"I stopped for the night on a road trip. I was checked in quickly & the room was sparkling clean. I was bringing the contents of a relative's refrigerator, so I was thrilled to see the larger, apartment-size fridge, not a mini fridge. Everything in the room was very dated, but I didn't care. The mini fridge & microwave worked, and the bed was super comfortable! The staff was just one woman who may have been the owner. She was super nice & helpful."

"When we arrived the front desk person wasn’t there he was actually outside smoking a cigarette and we didn’t know he was front desk because he was dressed like a homeless man. When we finally did get the room there was dirty sheets on the bed and no bed protectors on the bed and there was mold on the walls. The bathroom was disgustingly dirty!!!! The towels and wash cloths were brown and stiff and the door wouldn’t close unless we slammed it shut and the microwave locked you food in the...