"We had the worst experience at this hotel with my family.
We stayed with kids and accidentally booked a smoking room (be careful—they push smoking rooms first). The clerks were rude and unhelpful, refusing to assist us in switching rooms and claiming none were available, then shortly after offering another room only if we paid an extra $135. The clerk promised that the next day we would be moved—either to a non-smoking room or at least to a better one—and said they would leave a note for the next clerk so I wouldn’t have to explain everything again. The next morning, when a different clerk checked the note in the system, their expression changed and they immediately said a room was unavailable.
When I asked for a manager, I was told no one was there and no one knew when they would return.
The room smelled awful—unbearable, and we could barely sleep. The linens were dirty and had cigarette burn marks; I had to request clean ones and change them myself, and they were reluctant to even provide them. The bathroom door didn’t lock (fixed the next day), and the TV didn’t work (replaced the following evening).
Yes —they already have customers due to the location near the highway. I truly regret choosing this hotel. I only picked it because I was looking for a pet-friendly place, and that’s what led me to book here.
The only positives were the air conditioning and parking."
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