8/10 - Tốt
Bryan, Phoenix
Đi cùng bạn đồng hành
09/06/2025
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Upon check-in. The receptionist could not location my reservation that was booked through expedia, and this further delayed us getting to our room. I had to dig into my email and find confirmation, and do all kind of screenshots and forward to this email address. It was too much. They took what was sent and allowed me to proceed.
The room was great and spacious with incredible views overlooking the town and sea. Balcony area was cool also. No complaints about the room. Nice size TV, comfy bed, comfy pillows. The shower is not fully enclosed, so water does get all over the flow. I didnt like that, as I'm used to fully enclosed shower. The hotel provided complimentary breakfast, which we enjoyed.
Lunch and dinner were not complimentary, and the food was definitely overpriced. I had no staff issues, and enjoyed seeing the very attractive servers they have. All of them were beautiful. I didn't get to access the pool or fitness center due to personal schedule, but will definitely come back and enjoy all in full.
Checking out was a headache also. Once again it took way longer than it should've, as it held up the awaiting taxi driver, and we also missed the ferry due to this unexplained delay. Please do better with the check-in and check-out process so that they are speedy.
I will recommend printing out your confirmation and bringing it with you to show in person to speed things up. They didn't email/call me to confirm that my room was set prior to official check in.
Bryan
Lưu trú 3 đêm vào Tháng 5, 2025