Khách sạn Fresne-Cauverville

"Obnoxious, arrogant and incompetent. Never experienced such poor staff in all my travels. Messed up my booking instead of a 6 bed premier lodge in front of all the animals I ended up with a 4 bed safari lodge right in the bottom of the valley due to incompetence from Virginie in reception. And when I pointed out she’d messed up my booking she then refused to talk to me. Then she proceeded to lie and call a director who was just as incompetent. They would not refund me the difference in...

"We arrived at 8pm, having called in advance to advise of our arrival time. We had booked a table in the restaurant at 8.30pm (the final sitting according to the website). We were disappointed to hear the restaurant was shut when we arrived. We were offered no refreshments (our booking stated a welcome drink)- the village was very quiet with only a burger place open so we had very little choice to get something to eat. Would not return."

"BON HEBERGEMENT MAIS AUCUN ACCES TELEVISION EN PLEINE COUPE DU MONDE CAR LA CONNEXION CANAL PLUS ETAIT INTERROMPUE D'APRES LE SERVICE D'ASSISTANCE HOTEL"

"Clean and spacious. We stayed over for one night while travelling south. The reception team were kind and welcoming even in the middle of the night. The hotel was clean and welcoming and we left the next day feeling there was more to come back and see."

"Incredible! What a wonderful place, Adrien keeps the place immaculate. Our room ‘Rollon’ was beautiful- so charming. We cannot wait to come back in the future- ‘hidden gem’ is used so frequently but this is the definition of the phrase!"

"Very basic two star hotel on the outskirts of town. The room was very small, but perfectly clean, with a very comfortable bed, and blissfully, air conditioned in the middle of a brutal heatwave. The breakfast spread was also pretty basic, but surprisingly quite good. The young ladies working the reception and breakfast area were lovely, professional, and very helpful with suggestions for restaurants for dinner. This was a very last minute booking over a very busy weekend, and my main gripe...

"Pas de déception. Nous y avions séjourné quelques jours fin 2025 et avons pu constater la différence - ménage fait tous les jours - propreté- aimabilité au niveau de l'accueil. Petit déjeuner correct. Nous avons pensé qu'il y a certainement eu un changement de personnel, notamment au niveau gérance"

"Nous avons passé un bon séjour ! Le personnel est d une grande gentillesse , à l écoute. Grand merci à M.Simon. Structure accueillante et très propre , bien situé au centre ville et proche du Carmel Je recommande ❤️"

"Hotel charmant,à dimension humaine en plein centre. Chambre joliement décorée et confortable. Nous avons passé un agréable séjour. Nous recommandons cet hôtel et y retournerons sans hésiter."

"Personnel aidant et aimable. Bon re"pas du soir. Chambre au 2ém étage sans ascenseur. Baignoire/douche nécessite une certaine agilité pour y rentrer. Sinon tout était très bien."

"Very new, clean hotel. Great staff. On the edge of town with short walk into center."

"Ci siamo trovato molto bene"

"Personnel très aimable et professionnel. Petit déjeuner parfait. Chambre spacieuse. Très belle piscine intérieure."

"pas de clim ,ventilateur plein de poussieres ,douche carreaux cassés ,pas beaucoup d'eau ,serviettes pas propres et avec odeurs désagréable ,thermos sale a l'intérieur ,bruits dans le couloir a 2 h30 du matin ,peu de place pour bouger dans la chambre"