Phòng Suite, 1 giường cỡ king, không hút thuốc, bồn tắm thủy lực | Màn/rèm cản sáng, bàn ủi/dụng cụ ủi quần áo

Nhận xét về Best Western Galena Inn & Suites

2.5 out of 5
Best Western Galena Inn & Suites
9923 West US Route 20, Galena, IL

Nhận xét

8,6

Xuất sắc

Đánh giá 10 - Xuất sắc. 507/1000 nhận xét" "
Đánh giá 8 - Tốt. 316/1000 nhận xét" "
Đánh giá 6 - Được. 92/1000 nhận xét" "
Đánh giá 4 - Kém. 55/1000 nhận xét" "
Đánh giá 2 - Tồi. 30/1000 nhận xét" "

8,8/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

8,2/10

Tiện nghi, dịch vụ

8,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,2/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

JOHN

Đi cùng bạn đồng hành
Không thích: Tiện nghi, dịch vụ
Advertised A hot tub The hot tub was not working.We were very disappointed
Lưu trú 2 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Anastasiya

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
👍
Lưu trú 2 đêm vào Tháng 5, 2024
Manager trả lời vào 14/05/2024
Hello Anastasiya,Thank you for choosing to stay with us. Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 - Được

Gary D

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Ok but old,time for a remodel
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 14/05/2024
Hello Gary D, We appreciate your feedback and will consider it for future improvements. Your input helps us enhance our guest experience continually. Thank you for staying with us.

10/10 - Xuất sắc

Walter

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 10/05/2024
Hello Walter,We are thrilled to hear that you enjoyed your stay with us! We look forward to welcoming you back soon for another wonderful experience.

10/10 - Xuất sắc

Alessandro

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
__________
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 06/05/2024
Hello Alessandro,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments have been noted and will be shared with the relevant departments for improvement. Our team strives to provide excellent service to all our guests. Thank you for bringing this to our attention.

10/10 - Xuất sắc

Cee

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved the location...close to town and museums.
Lưu trú 3 đêm vào Tháng 4, 2024
Manager trả lời vào 01/05/2024
Hello Cee,We are delighted to hear that you enjoyed our convenient location near the town and museums. It was a pleasure hosting you, and we hope to welcome you back soon.

10/10 - Xuất sắc

Peter, Oconomowoc

Lưu trú 2 đêm vào Tháng 4, 2024
Manager trả lời vào 01/05/2024
Hello Peter,We are thrilled to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back soon for another fantastic stay.

10/10 - Xuất sắc

Mary

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good value. Nice pool.
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 23/04/2024
Hello Mary,We are glad to hear that you found good value during your stay and enjoyed our pool facilities. Your positive feedback is truly appreciated. We hope to welcome you back again soon for another enjoyable experience at our hotel.

10/10 - Xuất sắc

Nichole

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 17/04/2024
Hello Nichole,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 - Kém

Audry

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Pretty gross. The pool area needs a desperate update. Rusty old water fountain and other weird equipment sitting around. Bedding seemed clean. But everything is very dated. Definitely not worth the price we paid. Can hear our neighbor snoring through the walls. And down the hall someone having a very rowdy night.
Manager trả lời vào 09/04/2024
Hello Audry, We appreciate you sharing your feedback with us. We will review your comments regarding the pool area and consider them for future improvements. We're glad to hear you found the bedding to be clean. Our team will address noise concerns to enhance the overall guest experience. Thank you for bringing these issues to our attention.

10/10 - Xuất sắc

Katie

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I have stayed here a few times and it’s a great affordable option for visiting all Galena has to offer
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 05/04/2024
Hello Katie,We are delighted to hear that you have found our hotel to be a great and affordable option for your visits to Galena. We strive to provide a comfortable and convenient stay for all our guests. Should you have any future stays with us, feel free to reach out to our management team for any queries or assistance.

10/10 - Xuất sắc

Richard

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was very helpful. The price was right and very convenient to drive downtown.
Lưu trú 4 đêm vào Tháng 3, 2024
Manager trả lời vào 05/04/2024
Hello Richard,We are pleased to hear that our staff could assist you during your stay. It's great that you found our location convenient for your needs. Should you need any further assistance or have any feedback, feel free to reach out to our management team.

8/10 - Tốt

Christian

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Water in pool looked dirty. Did not let me kids swim.
Lưu trú 2 đêm vào Tháng 3, 2024
Manager trả lời vào 31/03/2024
Hello Christian,We value your feedback and apologize for any inconvenience this may have caused. Please feel free to contact our management team for further assistance or clarification regarding our pool maintenance protocols. Thank you for bringing this to our attention.

10/10 - Xuất sắc

James Patrick

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Thanks for taking care of me
Lưu trú 2 đêm vào Tháng 3, 2024
Manager trả lời vào 27/03/2024
Hello James Patrick,We appreciate your feedback and it is always a pleasure to take good care of our valued guest. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

6/10 - Được

Robert

Thích: Nhân viên & dịch vụ
Property is okay.
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 24/03/2024
Hello Robert,We appreciate your feedback on the property. Should you have any further comments or suggestions, please feel free to contact us.

10/10 - Xuất sắc

Ted

Thích: Sạch sẽ
Lưu trú 2 đêm vào Tháng 3, 2024
Manager trả lời vào 22/03/2024
Hello Ted,We appreciate you choosing our hotel for your stay! Please don't hesitate to reach out to us directly with any feedback you may have from your experience.

6/10 - Được

Sheena

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Needs updated. Curtains had tears the lock didn’t work properly on the door. You could definitely tell someone smoked in the room previously. The bed was hard. Breakfast was decent.
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 09/03/2024
Hello Sheena,Thank you for sharing your feedback with us. We appreciate your comments and will pass them along to our team for review and improvement. We strive to provide all our guests with a comfortable experience and regret any inconveniences you may have encountered during your stay. We hope you were still able to enjoy our breakfast offerings.

10/10 - Xuất sắc

Nicole

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Been staying here 13 years so obviously they are doing something right.
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 09/03/2024
Hello Nicole,We are delighted to hear that you have made our hotel your home away from home for over a decade. We appreciate your loyalty and look forward to welcoming you back for many more years to come.

4/10 - Kém

Lee

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 27/02/2024
Hello Lee, We're sorry to hear about your experience. Please reach out to us with any specific feedback you'd like to share from your stay. We value your input and would love to address any concerns to improve for future guests.

6/10 - Được

Laura

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Needs a deep cleaning and over haul of the rooms. You can see repair work that was done and it was very poor. The lower entrance had trash from the pool chemicals laying next to the door.
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 22/02/2024
Hello Laura, Thank you for sharing your feedback with us. We appreciate your observations and will address them with the relevant teams for further improvement. Our commitment to providing a comfortable and enjoyable stay remains a top priority.

10/10 - Xuất sắc

Amelia

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We stayed in the underwater fantasy suite and was very impressed! It was very clean and comfortable!
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 20/02/2024
Hello Amelia,We are delighted to hear that you enjoyed your stay in our underwater fantasy suite! Our team works hard to ensure a clean and comfortable experience for all our guests. Thank you for sharing your positive feedback with us.

10/10 - Xuất sắc

DENNIS

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Hotel review
It was great, hotel very clean, mgr and front desk people very friendly, and breakfast food hot, fresh would go back and stay again
Lưu trú 3 đêm vào Tháng 2, 2024
Manager trả lời vào 15/02/2024
Hello DENNIS,Thank you for sharing your positive experience with us! We're delighted to hear that you found our hotel clean, our staff friendly, and enjoyed our hot and fresh breakfast. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future.

10/10 - Xuất sắc

Przemyslaw

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was spacious, stuff friendly, amazing breakfast.
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 14/02/2024
Hello Przemyslaw,Thank you for your positive feedback on the spacious room, friendly staff, and amazing breakfast. We strive to provide a comfortable stay and delightful dining experience for our guests. We appreciate your kind words and hope to welcome you back in the future for another enjoyable visit.

10/10 - Xuất sắc

Lucy

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Miriam was very helpful and friendly.
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 13/02/2024
Hello Lucy,Thank you for your feedback! We're delighted to hear that Miriam provided you with excellent service during your stay. We appreciate your kind words and hope to welcome you back in the future for another enjoyable experience.

8/10 - Tốt

Andrew

Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 22/03/2024
Hello Andrew, We appreciate you choosing to stay at our hotel. If you have any further comments or concerns, please don't hesitate to contact us directly. We hope to welcome you back soon for another enjoyable stay!

10/10 - Xuất sắc

Christina

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very friendly staff
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 06/02/2024
Hello Christina,Thank you for your kind feedback regarding our friendly staff. We strive to create a welcoming environment for all of our guests. We hope to have the pleasure of serving you again in the future.

2/10 - Tồi

Shane

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Terrible stay and wouldn’t stay if other choices
The room and pool area were not clean and the jacuzzi did get hot water and knob was broke off and in middle of night when we tried to turn up heat it didn’t work either so over priced for a room that was least then good
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 02/02/2024
Hello Shane,Thank you for sharing your experience with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will address your concerns with our team for future improvement. Please feel free to contact our management team directly to discuss your concerns further.

10/10 - Xuất sắc

Dylan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place, private balcony for every room, good location.
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 30/01/2024
Hello Dylan,Thank you for sharing your positive feedback! We're thrilled to hear that you enjoyed the private balconies and the great location of our hotel. It was a pleasure having you as our guest and we look forward to welcoming you back in the future.

4/10 - Kém

David

Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Upon entering the room, we were pleasantly surprised with the size. However, we found the toilet was already clogged when we got there. We also found quite a bit of hair in the bed suggesting they didn’t change the sheets between guests. I called about the issues. The staff came to plunge the toilet and then simply wiped up the water off the floor with a towel. They also handed me a flat sheet for the bed. They did not change the linen. I was a little disgusted.
Lưu trú 2 đêm vào Tháng 1, 2024
Manager trả lời vào 14/01/2024
Hello David,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. Our team strives to provide a comfortable and pleasant stay for all our guests. We have taken note of your concerns regarding the toilet and cleanliness of the sheets and will address these with our housekeeping department to ensure that this does not happen again in the future. We appreciate your understanding and hope to have an opportunity to welcome you back for a better experience.

10/10 - Xuất sắc

Philip

Đi theo nhóm, Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
This is our favorite hotel. It is very peaceful and they treat you very well.
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 10/01/2024
Hello Philip,Thank you for your kind words! We're delighted to hear that you had a peaceful stay and enjoyed our attentive service. We truly value your continued patronage and look forward to welcoming you back in the future.

10/10 - Xuất sắc

Jelena

Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 10/01/2024
Hello Jelena,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future!

4/10 - Kém

Allyson

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Bugs. Carpet beetles, stink bug and I found two casings and when I asked if there was an infestation of any kind bc I couldn’t tell what bugs they were (we saw/photographed the carpet Beetles) they said they didn’t know about the beetles or any others. There was a hole in the wall the size of a baseball, which they said they did know about but don’t try to fix and the hotel was virtually empty and they put us in that room any way. Some of the staff seemed knowledgeable, but not all. We understand it’s a budget hotel and expected as such, the breakfast was nice, but the pool, not tub and room were not clean. The hotel next store has comparable rates, a shuttle into town and was in order.
Lưu trú 3 đêm vào Tháng 1, 2024
Manager trả lời vào 10/01/2024
Hello Allyson, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 - Xuất sắc

Ken, Brighton

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 1, 2024
Manager trả lời vào 09/01/2024
Hello Ken,We are delighted to hear that you had a wonderful experience during your stay at our hotel! We are thrilled that we were able to provide you with exceptional service and make your stay enjoyable. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back again soon for another fantastic stay!

6/10 - Được

Griselda

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 12, 2023
Manager trả lời vào 09/01/2024
Hello Griselda,Thank you for choosing our hotel for your recent stay. We appreciate your time in rating our hotel and we hope you had a pleasant stay. If you have any specific feedback or concerns, please feel free to reach out to us directly so we can address them accordingly. We look forward to welcoming you back in the future.

6/10 - Được

April

Thích: Sạch sẽ
Quiet safe area that's close to downtown Galena, however you can't walk there because there are no sidewalks along the majority of the rourw. Breakfast is terrible, there's a strong smell of curry in the hallways on the 2nd floor and the pool/hot tub need cleaning. Otherwise nice place to stay, room was large and comfortable.
Lưu trú 3 đêm vào Tháng 12, 2023
Manager trả lời vào 01/02/2024
Hello April, Thank you for choosing our hotel for your stay in Galena. We appreciate your feedback and apologize for any inconveniences you experienced. We will look into the issues you mentioned and address them accordingly to ensure a better experience for our future guests. We're glad you found your room comfortable and hope you enjoyed the overall stay.

4/10 - Kém

Jesus

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 03/01/2024
Hello Jesus, We apologize if your stay with us did not meet your expectations. We appreciate your feedback and encourage you to contact our hotel directly to share any specific concerns you may have had. We value your input and would like the opportunity to address any issues.

10/10 - Xuất sắc

Kirk

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 12, 2023
Manager trả lời vào 31/12/2023
Hello Kirk,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a fantastic experience with us. We look forward to welcoming you back in the future.

8/10 - Tốt

Tim

Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 01/02/2024
Hello Tim, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 - Xuất sắc

Nicole

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 28/12/2023
Hello Nicole,Thank you for choosing our hotel for your stay. We're thrilled to hear that you had a wonderful experience with us. We strive to provide excellent service and amenities to all our guests. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We hope to welcome you back in the future for another exceptional stay.

2/10 - Tồi

Zach Sebero

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Could hear other people filling up a tub that sounded like a jet plane. Also the whirlpool tubs hot water barely worked. Wish id be lying when i said it took 2 hours to fill the tub up. Not worth the cost
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 26/12/2023
Hello Zach Sebero, We apologize for the inconvenience you experienced during your stay. Our team will investigate the tub noise issue to ensure it is addressed. We apologize for any inconveniences caused by the hot water in the whirlpool tubs. It is disappointing to learn that your expectations were not met. We appreciate your feedback and will use it to improve our services.

4/10 - Kém

Julia

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was not worth the money. Very high price and the property was just ok.
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 21/12/2023
Hello Julia, We appreciate your feedback on your recent stay with us. We understand that our pricing may not have met your expectations. We strive to provide a comfortable experience for all our guests and apologize if we fell short. We value your input and will take it into consideration for future improvements.

10/10 - Xuất sắc

Eric, Minooka

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Will rebook for future travel to Galena. No negative issues. Very happy with our stay.
Lưu trú 3 đêm vào Tháng 12, 2023
Manager trả lời vào 13/12/2023
Hello Eric,Thank you for choosing our hotel for your stay in Galena! We are delighted to hear that you had a wonderful experience and that there were no issues during your visit. We appreciate your positive feedback and look forward to welcoming you back in the future.

10/10 - Xuất sắc

Rhonda

Đi theo nhóm, Đi cùng gia đình
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 12/12/2023
Hello Rhonda,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a fantastic experience with us. If you have any further feedback or suggestions, we encourage you to reach out to us directly. We hope to welcome you back in the future for another memorable stay.

8/10 - Tốt

Joanne

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel was very clean and quiet. Breakfast was included and tasty.
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 07/12/2023
Hello Joanne,Thank you for your review! We appreciate your feedback regarding the cleanliness and quiet atmosphere of our hotel. We're glad to hear you enjoyed the tasty breakfast that was included. We strive to provide a pleasant experience for all our guests and hope to welcome you back in the future.

6/10 - Được

Phong

Đi cùng gia đình
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 11, 2023
Manager trả lời vào 06/12/2023
Hello Phong,Thank you for choosing our hotel for your stay. We appreciate your feedback and would love to hear more about your experience. Please feel free to reach out to us with any additional comments or suggestions. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.

8/10 - Tốt

Todd

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 11, 2023
Manager trả lời vào 21/11/2023
Hello Todd,Thank you for taking the time to leave a rating. We appreciate your feedback and apologize for any inconveniences you may have experienced during your stay. We strive to provide excellent service and will use your rating to improve our guest experience. We look forward to your next visit

6/10 - Được

Augustine

Không thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 18/11/2023
Hello Augustine,Thank you for sharing your feedback with us. We value your input and apologize if your recent stay fell short of your expectations. We'd appreciate the opportunity to address and learn from the concerns you've raised. Please reach out to our management team directly so we can better understand and assist with any issues you encountered.

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Check in process was easy, the front desk could probably be more friendly. The room was exactly as described, the bed/mattress was very comfortable. A few trucks passing during the night but not a big deal. Plenty of towels, and the breakfast was decent. I didn't expect there to be a fireplace in the room, it was a pleasant surprise.
Lưu trú 3 đêm vào Tháng 11, 2023
Manager trả lời vào 12/11/2023
Dear Guest,Thank you for your feedback on your recent stay. We appreciate your comments about the easy check-in process and the comfort of our beds. We'll address your suggestion regarding the friendliness of our front desk team. We apologize for any noise disturbance caused by passing trucks. We're glad you enjoyed the fireplace in your room. We hope to welcome you back for a future stay.

6/10 - Được

Scott

Thích: Sạch sẽ
Jacuzzi room
Staff were very friendly. Location is good! Right next to Happy Joe’s and a gas station. Just minutes from downtown Galena. Breakfast was ok. Both days they were out of pancakes and OJ. We had to ask for them to be refilled. Coffee was terrible. The bed and pillows were very u comfortable. We did not get a good night sleep either night we stayed and woke up with sore backs. The jacuzzi tub in the room was nice and much needed after sleeping on the uncomfortable mattress.
Lưu trú 2 đêm vào Tháng 11, 2023
Manager trả lời vào 12/11/2023
Hello Scott,Thank you for taking the time to share your feedback. We appreciate your kind words about our friendly staff and convenient location. We apologize for the inconvenience you experienced regarding the breakfast items and coffee. We will address these issues with our breakfast team to ensure it doesn't happen again. We're glad to hear that you enjoyed the jacuzzi tub in your room. We hope to have the opportunity to welcome you back in the future for a better overall experience.

8/10 - Tốt

Jason

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 04/11/2023
Hello Jason,Thank you for your feedback! We appreciate your recognition of our commitment to cleanliness. It is one of our top priorities to provide a clean and comfortable environment for our guests. We hope to have the opportunity to welcome you back in the future for another positive experience.