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Nhận xét về Days Inn & Suites by Wyndham Red Rock-Gallup

2 out of 5
Days Inn & Suites by Wyndham Red Rock-Gallup
3010 E Historic Highway 66, Gallup, NM

Nhận xét

6,8
Đánh giá 10 - Xuất sắc. 199/1000 nhận xét" "
Đánh giá 8 - Tốt. 301/1000 nhận xét" "
Đánh giá 6 - Được. 251/1000 nhận xét" "
Đánh giá 4 - Kém. 142/1000 nhận xét" "
Đánh giá 2 - Tồi. 107/1000 nhận xét" "

7,2/10

Sạch sẽ

7,2/10

Nhân viên & dịch vụ

6,4/10

Tiện nghi, dịch vụ

6,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

6,8/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

Roberta

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 27/05/2024
Hello Roberta, We appreciate you choosing our hotel for your stay. If you have any feedback to share, please reach out to us so we can address any concerns. We hope to welcome you back in the future for an even better experience.

2/10 - Tồi

Santiago

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Check in was extremely impersonal. A video screen? Really? No humans? The property was absolutely filthy. Lights not working, air conditioning barely functional. The chair in my room couldn’t be used since it was broken.Breakfast was REALLY bad. All the machines like the juice machine, waffle machine, toaster all had out of order signs. What was served was horrible. Packaged sugar lol. This place was so bad it was rediculous. Avoid this place at all costs.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 22/05/2024
Hello Santiago, We apologize for any inconveniences you experienced during your stay. We value your feedback and will share your comments with our team for improvement. If you would like to discuss your stay further, please contact our management directly. Thank you for sharing your concerns with us.

6/10 - Được

Mark, Maricopa

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
No
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 21/05/2024
Hello Mark, We appreciate your feedback and regret to hear of any dissatisfaction experienced during your stay. We encourage guests to reach out to our management team directly to address any concerns or provide further details for improvement. Thank you for sharing your thoughts with us.

6/10 - Được

Jonathan P

Thích: Sạch sẽ
Breakfast was mediocre.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 14/05/2024
Hello Jonathan P, We regret to hear that your breakfast experience did not meet your expectations. Guest feedback is valuable for our continuous improvement, and we will share your comments with our team for further review. Thank you for bringing this to our attention.

10/10 - Xuất sắc

Warren J

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was great!
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 11/05/2024
Hello Warren J,We are delighted to hear that your stay was enjoyable. Thank you for sharing your positive feedback with us. If you have any further comments or suggestions, please don't hesitate to reach out to us.

8/10 - Tốt

MARK, LANSING

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
The first time I was greeted by a remote person. It worked but strange.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 10/05/2024
Hello MARK, Thank you for sharing your experience with us. We appreciate your feedback and will look into ways to improve our check-in process for a more personalized touch in the future. Your insights help us enhance our guest experience.

10/10 - Xuất sắc

George, Winlsow

Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 28/05/2024
Hello George,We are glad to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another fantastic stay.

8/10 - Tốt

Wesley

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenience
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 04/05/2024
Hello Wesley,Thank you for your feedback on the convenience of our hotel. We strive to provide a comfortable and convenient experience for all our guests. Should you have any further comments or concerns, please reach out to our management team directly for assistance.

10/10 - Xuất sắc

Ingrid

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 23/04/2024
Hello Ingrid,We are pleased to hear that you had a wonderful experience during your stay with us. We look forward to welcoming you back soon for another enjoyable visit.

2/10 - Tồi

Linda.

Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 28/04/2024
Hello Linda.,We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any specific feedback you would like to share so that we can address any concerns accordingly.

4/10 - Kém

Dockreletta

Đi cùng bạn đồng hành
Hot showers were the best!
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 09/04/2024
Hello Dockreletta, We are delighted to hear that you enjoyed our hot showers during your stay with us. Your comfort and satisfaction are our top priorities, and we are thrilled that you had a positive experience. Should you have any further feedback or if there is anything else we can assist with, please do not hesitate to reach out to us.

6/10 - Được

Mary

Thích: Sạch sẽ
There was a real person when I checked in the evening. During checkout, the person was on a screen. If this person was even in the hotel, it was hard to tell. The woman in the dining room for breakfast was incredible. So very helpful.
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 07/04/2024
Hello Mary,We're glad to hear you enjoyed the service in the dining room! We appreciate your feedback on the check-in experience and will share it with our team for review and improvement. Thank you for bringing this to our attention.

2/10 - Tồi

Summer

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 02/04/2024
Hello Summer, We're sorry to hear you didn't fully enjoy your recent stay with us. Please feel free to contact us directly to discuss any concerns you may have. We value your feedback and would like the opportunity to address any issues you encountered during your time at our hotel.

4/10 - Kém

Angel

Đi cùng thú cưng, Đi cùng bạn đồng hành
When I checked on there is no front desk. Just a little half door that was open with a guy to check us in. When i made the reservation there was an option for 1 king bed or 2 queen beds for the same price. I chose the king on expedia. While checkong in i asked for a floor level room. I was informed that thete were no king rooms on the ground floor. I said that was nopeoblem we would just take 2 queens. I was then told it would be a $10 charge for changing since we originally did a room with a king bed and because we booked with expedia that changed our reservation and resulted in an additional $10. Also $20 non refundable dog fee. Which is fine but we should have been told ahead of time. Also $50 deposit for incidentals to be refunded within 7 - 10 days. The beds were very poor quality but the bedding itself was comfy. The breakfast room was set up in an old hotel room and creepy. I would not recommend this place for the money they charge.
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 29/03/2024
Hello Angel, We apologize for any confusion during your check-in experience. We strive to accommodate all room preferences, but availability can vary. Additional charges for room changes are standard practice, and we regret any inconvenience. Our pet policy is disclosed on our website, but we appreciate your feedback for clarity. Guest satisfaction is important to us, and we will share your comments with our team for improvement.

10/10 - Xuất sắc

Kent

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was a very nice overnight stay!
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 27/03/2024
Hello Kent,We are delighted to hear that you enjoyed your time with us! We strive to provide a memorable experience for all our guests. If you have any further feedback or if we can assist with anything else, please don't hesitate to contact our management team. Thank you for choosing our hotel.

6/10 - Được

Daniel, Ankeny

Thích: Sạch sẽ
I didn't care for a video check in. I feel like it was more difficult to communicate.
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 22/03/2024
Hello Daniel, We're sorry to hear you didn't enjoy our video check-in process. Your feedback is valuable in helping us enhance our services moving forward. If you have any further comments or suggestions, please don't hesitate to reach out to our management team.

4/10 - Kém

shelly

I absolutely did not like the virtual person on the t.V, So very impersonal and hard to understand. It's nice to be greeted with a friendly face when you're checking in.After a long drive and the atmosphere was very cold.I think it was a poor choice.
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 19/03/2024
Hello shelly, We appreciate your feedback regarding our virtual check-in system. We will share your thoughts with the team for future improvements in providing a warmer welcome atmosphere for our guests. Thank you for staying with us and sharing your experience.

10/10 - Xuất sắc

PRAVEEN KUMAR

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location , easy parking and staff.
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 20/03/2024
Hello PRAVEEN KUMAR,We are delighted to hear that you enjoyed our convenient location, ample parking facilities, and attentive staff during your stay. Your feedback is valuable to us, and we look forward to welcoming you back in the future.

4/10 - Kém

Annette

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
When carrying our things inside a couple of non english speaking guys came out of the dumpster begging. The back door of the motel did not lock, it was very noisy. The whole place was run down with frayed carpets and furniture with holes.
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 05/03/2024
Hello Annette, We regret to hear about your experience at our hotel and apologize for any inconvenience caused. The safety and comfort of our guests are our top priorities; we encourage you to report any concerns directly to management for swift resolution. Thank you for sharing your feedback with us.

4/10 - Kém

Sherwood

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
They have a person on a screen at check in with an accent that was hard for me to understand which was made harder thru a speaker. Never had that before and do not like it. Actual check in was not too bad tho, rather smooth once I got the hang of it.
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 03/03/2024
Hello Sherwood,We appreciate you sharing your feedback with us regarding your check-in experience. Your comments have been noted, and we will review our procedures to ensure clear communication for all guests in the future. Thank you for choosing to stay with us, and we hope to welcome you back for a smoother experience next time.

10/10 - Xuất sắc

Jillaine, Uvalde

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
First time checking on without a person being present. However, the guy who he led us in over a video chat did a great job. We were disappointed that the hot tub wasn’t working as we were planning to use it.
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 02/03/2024
Hello Jillaine,We appreciate your feedback regarding the remote check-in process and the assistance provided. We regret any inconvenience caused by the hot tub not being available during your stay and apologize for any disappointment this may have caused. Your comments have been noted for our continuous improvement in guest experiences.

8/10 - Tốt

Katherine, Saskatoon

Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ
The curtains need fixing
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 01/03/2024
Hello Katherine,We appreciate your feedback regarding the curtains and will address this with our maintenance team to ensure a more enjoyable experience for our future guests. Your input is valuable to us as we continuously strive to improve our services.

4/10 - Kém

Barbara

Thích: Sạch sẽ
Không thích: Tiện nghi phòng
People in the next room were loud with the tv and banging/ hitting the adjacent wall, loud talking and tv until well past 2am. No elevator to the 2nd floor. Bathroom fan was very noisy.
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 28/02/2024
Hello Barbara, We apologize that your stay was impacted by noise disturbances and the lack of an elevator. We appreciate your feedback and will address these concerns to enhance the guest experience. Thank you for bringing this to our attention.

6/10 - Được

Matthew

Khách đi công tác
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 08/02/2024
Hello Matthew, We're sorry to hear that your stay at our hotel was not quite up to expectations. We would appreciate it if you could reach out to us directly with any specific feedback about your experience, as we always strive to improve and provide the best possible stay for our guests.

8/10 - Tốt

Kevin

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
parking ,comfort was good
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 01/02/2024
Hello Kevin,Thank you for your feedback regarding our parking and comfort. We're glad to hear that you found both aspects to be satisfactory during your stay. We appreciate your input and hope to welcome you back in the future.

8/10 - Tốt

MERL

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
The room was decent. Nothing to write home about. Furniture could definitely use an update. If you book online expect a $50 refundable breakage fee (never had this at any other hotel). Overall 4/5 id say.
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 01/02/2024
Hello MERL, Thank you for sharing your feedback with us. We appreciate your review and will take your comments into consideration for future improvements. Should you have any further concerns, please reach out to our management team directly. We value your input and hope to welcome you back in the future for an even better experience.

8/10 - Tốt

Vida

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 25/01/2024
Hello Vida,Thank you for choosing our hotel for your stay. We appreciate your rating and are glad to hear that you had a positive experience. If you have any further feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the future for another excellent stay.

6/10 - Được

Greg

Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 14/01/2024
Hello Greg,Thank you for choosing our hotel for your stay. We appreciate your business and hope you had a pleasant experience. If there is anything specific you would like to share with us about your stay, please feel free to reach out to our team. We value your feedback and would love to address any concerns you may have had. Thank you again for choosing our hotel and we hope to have the opportunity to serve you better in the future.

4/10 - Kém

Fredericka

Đi cùng gia đình
Thích: Sạch sẽ
My Getaway
I like staying at this hotel but this time it was a little unsafe. Just 2 doors down from us a young man tried luring us intobhis rokm to play games or just chill as he implied. The room was okay, but the pool was too cold for my son n he ended up getting sick. Other than that service of cleaning from staff was excellent.
Lưu trú 2 đêm vào Tháng 1, 2024
Manager trả lời vào 10/01/2024
Hello Fredericka, Thank you for taking the time to provide feedback on your recent stay. We appreciate your loyalty as a returning guest. We regret to hear about the incident you encountered and want to assure you that guest safety is our top priority. We have shared your concerns with our security team to ensure a secure environment for all our guests. We apologize for the inconvenience caused by the pool temperature and will explore ways to improve it. We are glad to hear that you were satisfied with the excellent cleaning service provided by our staff. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

6/10 - Được

Gary H

Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Well I am not going to come here again. When you walk in you are met with a staff on the screen that signs you in. Where is the nice warm staff to check you in? The room was clean but the furnishing in bad shape.
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 09/01/2024
Hello Gary H,We appreciate your feedback regarding your recent stay. Our automated check-in process is in place to ensure efficiency and minimize wait times. We apologize if you found it impersonal. We take note of your comments about the condition of the furnishings and will address this with our maintenance team. Thank you for bringing these points to our attention.

8/10 - Tốt

Marlee

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Clean rooms nice staff
Room was clean. We felt safe in the building not too much noise. We just stayed for a quick overnight trip while traveling. Breakfast did not have a ton of options but we all found something we were satisfied to eat for breakfast. Shower had amazing pressure. . Nice hotel overall for the price point it is at.
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 31/12/2023
Hello Marlee,Thank you for choosing our hotel for your overnight trip. We're glad to hear that the room was clean and that you felt safe during your stay. We apologize if our breakfast options didn't meet your expectations, but we're pleased to know that you were able to find something satisfying to eat. Additionally, we're happy that you enjoyed the amazing shower pressure. We appreciate your feedback and hope to welcome you back in the future.

6/10 - Được

Lea

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It’s just an overnight stay to get to our destination so the price is convenient but I just wish there’s an elevator, struggled to carry our luggages at the second floor. Also, we picked the wrong location across the railroad cause we’re new in town. Other than that, the room is clean and the bed, pillows are comfy. Thanks!
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 30/12/2023
Hello Lea, Thank you for choosing our hotel for your overnight stay. We appreciate your feedback and apologize for any inconvenience caused by the lack of an elevator. We understand that the location may not have been ideal for you, but we hope the clean room and comfortable bed made up for it. We value your business and hope to welcome you again in the future.

10/10 - Xuất sắc

Lloyd

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 30/12/2023
Hello Lloyd,We are delighted to hear that you had a wonderful experience during your stay with us! Our team strives to provide exceptional service to all our guests, and we are thrilled that we exceeded your expectations. We hope to have the pleasure of welcoming you back in the future for another memorable stay.

6/10 - Được

Wyatt

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ
Lưu trú 3 đêm vào Tháng 12, 2023
Manager trả lời vào 28/12/2023
Hello Wyatt,We appreciate you taking the time to rate your recent stay with us. We understand that we may have fallen short of your expectations, and we encourage you to reach out to us directly so we can gather more details about your experience. We value your feedback and would like the opportunity to address any concerns you may have had.

8/10 - Tốt

David

Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 28/12/2023
Hello David,We appreciate you choosing our hotel for your stay! We hope you had a great experience overall. If there is anything specific you would like to share about your stay, please reach out to us directly so we can address any concerns. We value your feedback and would love to welcome you back in the future.

8/10 - Tốt

Eloise

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Was asked to leave right at 11 am otherwise will be charged extra
Lưu trú 2 đêm vào Tháng 12, 2023
Manager trả lời vào 15/12/2023
Hello Eloise, Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. Our check-out time is at 11 am to ensure smooth transitions for all guests, although we understand this may be challenging at times. We appreciate your understanding and hope to welcome you back in the future.

6/10 - Được

RENAE

Đi cùng bạn đồng hành
Không thích: Tiện nghi, dịch vụ
My stay was short but the rooms needs a tremendous makeover. Outdated and floors make noise when walking around
Manager trả lời vào 09/02/2024
Hello RENAE, Thank you for sharing your feedback regarding your recent stay with us. We appreciate your input and apologize for any inconvenience caused by the condition of the rooms. We constantly strive to provide our guests with a comfortable experience and will take your comments into consideration for potential improvements.

10/10 - Xuất sắc

Jose

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Manager trả lời vào 15/02/2024
Hello Jose,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience with us. If you have any more feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

8/10 - Tốt

Kristina

Thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Decent enough
It was a decent place! Check in was very weird. Breakfast was not wonderful! Super hot water though!
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 09/12/2023
Hello Kristina,Thank you for taking the time to leave your review. We appreciate your feedback and are glad you found the water temperature to your liking. We apologize if the check-in process seemed unusual and if breakfast did not meet your expectations. We value your input and will use it to improve our services.

8/10 - Tốt

Rafael

Đi cùng gia đình
To many doors banging
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 07/12/2023
Hello Rafael, Thank you for bringing this to our attention. We regret any inconvenience caused by the noise disturbance during your stay. We appreciate your feedback and will share it with our team to ensure a more peaceful experience for future guests.

8/10 - Tốt

MARJORY

Đi cùng thú cưng, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We stayed one night here with our dog. Clean room with comfortable bedding. My husband enjoyed the bacon and egg after the continental breakfasts we’ve been having.
Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 02/12/2023
Hello MARJORY,Thank you for sharing your feedback about your recent stay at our hotel. It's great to hear that you found our rooms clean and the bedding comfortable. We're glad your husband enjoyed the bacon and egg breakfast option. We appreciate your review and hope to have the opportunity to welcome you back in the future.

6/10 - Được

Priscilla

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The check in was via tv screen with someone in India. Property is in need of renovation!
Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 29/11/2023
Hello Priscilla,Thank you for sharing your feedback regarding the check-in process and the condition of our property. We apologize for any inconvenience you may have experienced. We value your comments and will take them into consideration for future improvements. If you have any further concerns, please reach out to our management team directly.

8/10 - Tốt

Antonio

Thích: Sạch sẽ
High speed Wi-Fi and all the best channels helps
Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 29/11/2023
Hello Antonio,Thank you for sharing your feedback with us. We appreciate your recognition of our high-speed Wi-Fi and the variety of channels we offer. Your satisfaction is important to us, and we value your input as we continually strive to enhance our guest experience. We hope to welcome you back in the future for another enjoyable stay.

6/10 - Được

Joseph

Đi cùng gia đình, Khách đi công tác
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There was no physical person at the front desk, only a guy on a Skype call or something similar telling you what to do to check in. The bathtub in the room was the loudest bathtub to step in or move in that we have ever heard. The toilet didn’t work well. There were no tops for the coffee cups in the room. There were no towels in the pool/hot tub area. There were carts for carrying your luggage to your room, but no elevator, so useless. The eggs at the breakfast were good though! But we aren’t planning to stay at this hotel again.
Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 24/11/2023
Hello Joseph,Thank you for taking the time to review your recent stay with us. We apologize for any inconveniences you encountered during your visit. We have noted your feedback regarding the front desk and will ensure that all check-in procedures are clear and personal interaction is available. We appreciate your comments about the bathtub and the toilet, and we will address these concerns with our maintenance team. Please note that coffee cup lids are available upon request. We apologize for the inconvenience with the towels in the pool area. We value your feedback and hope to have the opportunity to improve your experience in the future.

6/10 - Được

Clifton

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 22/11/2023
Hello Clifton,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

8/10 - Tốt

Chelcee

Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 19/11/2023
Hello Chelcee,Thank you for sharing your feedback. We appreciate your comments and apologize for any inconvenience you may have experienced during your stay. We value your input and will use it to improve our services. If you have any further concerns, please reach out to our management team for assistance.

10/10 - Xuất sắc

florine

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel was clean and offered shampoo and body/ hand soap. Staff qas friendly. There wS a heated indoor pool. They had many choices for breakfast.
Lưu trú 2 đêm vào Tháng 11, 2023
Manager trả lời vào 14/11/2023
Hello florine,Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our hotel clean, and our staff friendly. Our heated indoor pool is indeed a popular amenity among our guests. We're also glad you enjoyed our breakfast options. We appreciate your feedback and hope to welcome you back in the future for another great stay.

2/10 - Tồi

Guillermo A

Khách đi công tác
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
3 days in a row without shampoo and body wash and the first night when I found out, I called front desk or customer service and nobody answer so I left a message. Next day morning before going to work, I stopped at virtual front desk and told them about situation so after work I got to room and when taking a shower… again, no shampoo and body wash, even when housekeeping did the room (looks like they clean up every other day or like in my last 3 days only one time they cleaned the room). Next day again to virtual front desk to complain about shampoo and body wash and finally after work, took a shower and there it is, new bottles of shampoo and body wash… Continental breakfast… just sucked
Lưu trú 5 đêm vào Tháng 10, 2023
Manager trả lời vào 07/11/2023
Hello Guillermo A, Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. Our team strives to provide excellent customer service and your experience does not align with our standards. We appreciate you bringing these concerns to our attention and will address them with the appropriate departments. We value your feedback and hope for the opportunity to improve in the future.

10/10 - Xuất sắc

Carmen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Su check in muy complicado
Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 07/11/2023
Hello Carmen,Lamentamos mucho que tu experiencia durante el check-in haya sido complicada. Apreciamos tus comentarios y los transmitiremos al equipo para mejorar nuestro proceso de registro. Esperamos tener la oportunidad de brindarte un servicio excepcional en el futuro.

10/10 - Xuất sắc

Ronald

Đi cùng thú cưng, Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Had a great place to park, easy cgeck in, quiet. Great location for sight seeing.
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 04/11/2023
Hello Ronald,Thank you for your positive feedback! We're glad to hear that you enjoyed the convenient parking, smooth check-in process, and the peaceful atmosphere. Our prime location is indeed perfect for exploring the nearby attractions. We appreciate your kind review and look forward to welcoming you back in the future!