2/10 - Tồi
Kiersten
Khách đi công tác
13/11/2025
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I am sorry to put this as we stayed here last year and had a good experience BUT THIS YEAR WAS HORRIBLE. The room we checked into sheets were dirty, so we asked for another room not thinking it was a big deal for one room. The second room sheets were worst than the first. I went down to speak to the front desk woman who was very apologetic and then took me to 3 other rooms to see if they were clean (which they weren't--one had what looked like pubic hair on it). The 4th room shown to me seemed bareable and the woman offered a discount so I agreed for us to stay there since we were just there for the night. The bathoom walls had gunk on them and the floor was dirty and sand was on the side of the bench window. When we left the next morning the male manger apologized and said he would talk to his staff. After a few days, I received my security deposit back but there was no discount on the rate. I called Monday to ask about it but the woman I spoke to said the manager was unavailabe but took notes and said he'd call back, but I never received a call. I call back today and spoke with the male manger who was decent at first but then when I brought up the specifics he became rude and not receptive to my feedback telling me "You already received a discount from expedia, we're a 2 star hotel, what do you expect?" Like sir what!? I will be reporting to them to their head quarters!
Kiersten
Lưu trú 1 đêm vào Tháng 11, 2025